酒店各种付款方式操作程序资料.doc

酒店各种付款方式操作程序　　Procedure 程序　　When bookings are made by telex, fax, letter or telephone, you must still ask for a guaranteed method of payment when the guest arrives.　　当预订是由电传，，信函或，你仍然必须要求保证的付款方式时，客户到达　　There are six guaranteed methods of accepting payment from guests.　　有6个方法，保证接受付款的客人　　² Authorised credit card　　信用卡授权　　Ÿ The credit card must be swiped through the Opera / Micros serve base (or equivalent) system　　信用卡刷卡必须通过歌剧/显微服务基地(或同等学历)系统　　Ÿ The details on the front of the card must match those on the registration and any pre-booking documentation　　细节的前端，必须符合这些卡的登记和任何预先订票文件　　Ÿ Check the Opera / Micros serve base (or equivalent) receipt to ensure that the number on the card matches that on the receipt　　检查歌剧院/显微服务基地(或同等学历) ，以确保收据上的号码卡的比赛，在收到　　Ÿ The signatures on the Registration Card and the credit card must also be compared and must match　　签名的登记卡和信用卡也必须加以比较和必须符合　　See Credit Cards for full guidelines.见信用卡充分准则　　² Cheque with a cheque guarantee card　　支票支票保证卡　　Ÿ The guarantee card must cover the cost of the stay　　保证卡必须支付的住宿　　Ÿ Ensure that the bank account relating to the cheque also relates to the cheque guarantee card; this number should also be written on the back of the cheque　　确保银行账户有关支票也涉及支票保证卡;这个数字也应该写在后面的支票　　Ÿ Only accept business cheques when prior authorization has been obtained from the guest's company. This should be done in advance by the hotel's credit control department　　只有接受支票业务时，事先批准，已获得客户的公司。

这项工作应在事先由酒店的信贷控制部　　In cases of difficulty with guests paying by cheque:　　困难的情况下与客人以支票支付：　　Ÿ The Tran sax (Equivalent) facility must be used to guarantee payment　　在Tran sax (当量)的设施必须用来支付担保　　Ÿ Please ensure that you have been given an actual cheque guarantee card. No other type of card is acceptable　　请确保您得到了一个实际的支票保证卡任何其他类型的卡是可以接受的　　Ÿ The card must relate to the cheque and bank details　　卡必须与支票和银行的详细资料　　² Travellers' cheques　　旅行支票　　Ÿ Do not accept any pre-signed travelers’' cheques　　不要接受任何预先签署旅行支票　　Ÿ Examine the signature carefully to make sure that they are identical　　签字仔细检查，以确保它们是相同的　　² Company vouchers　　公司凭单　　Ÿ Cancel these immediately on receipt　　取消这些立即收到　　Ÿ Record the cheque numbers for future audit purposes　　记录支票号码为今后的审计目的　　² Promotions　　促销　　Vouchers not being presented on check-in have been the cause of misuse and fraud at a number of hotels:　　凭单没有提出入住已造成滥用和欺诈行为在一些酒店：　　Ÿ Cancel these immediately on receipt and record the serial numbers　　取消这些立即收到并记录的序号　　Ÿ In the case of stand-by vouchers, the guest must produce the actual voucher when booking in　　在案件待命凭单，住客必须出示实际预订时的优惠券　　² Foreign currency　　外币　　Ÿ Examine the watermark to ensure notes are not forged　　检查水印，以确保说明是不是伪造的　　Ÿ If in doubt, ask for an alternative form of payment　　如果有疑问，要求其他形式的支付。