中国移动全球通VIP俱乐部机场贵宾厅服务.doc

全球通 VIP 俱乐部 尊崇倍至 享我所想全球通 VIP 俱乐部机场贵宾厅于 2005 年 9 月份正式运营，是运城移动分公司全球通 VIP 俱乐部机场专署服务之一，营业人员 5 名，平均年龄在 27 岁，是一支“青春、热情、活力、朝气”的精小团队，开业以来始终围绕服务与业务领先的战略，以优美的环境，优质的服务，全面提升客户服务水平和服务形象，向全球通 VIP 客户以及特殊的重要客户，包括漫游来访的外省（市）全球通 VIP 俱乐部钻石卡和金卡客户；省内各地市全球通 VIP 俱乐部钻石卡、金卡及银卡客户，提供机场延伸服务，切实满足高价值客户和重要客户对机场增值服务的需求让贵宾客户真正体会到“尊崇倍至，享我所想”的服务境界，得到各界人士、领导以及所有贵宾客户的认可与好评中国移动全球通 VIP 俱乐部机场贵宾厅服务（中英文） 目录◆首篇语◆ 飞一般享受,非一般旅程◆温馨提示◆移动通信服务◆机场服务提示◆机场高速行车指南◆机场商户及机票、酒店预定指南◆ 全球通 VIP 俱乐部机场贵宾厅位置示意图◆ 全国各地“全球通 VIP 俱乐部机场贵宾厅”服务热线Catalogue◆preclude◆ A unique voyage, with enjoyment◆ Friendly Tips◆ Mobile communication services◆ Airport services information◆ Airport highway guideline◆ Airport commercial space, air ticket and hotel reservation◆ GoTone airport VIP Club Hall locator◆ “GoTone airport VIP Club Hall” Service hotlines over China篇首语尊敬的客户：您好！欢迎加入全球通 VIP 俱乐部，成为我们的会员。

在这里，您将体验到“飞”一般的尊贵服务，欢迎亲临：广州新白云国际机场主航站楼三楼国内出发厅一号门侧（C 办票岛旁）全球通 VIP 俱乐部机场贵宾厅，我们将热诚期待您的光临PrecludeDear customers:Welcome to the GoTone VIP Club and become our members. From now on, you are going to experience all the luxurious services only for the royalty: The reserved lounge of the GoTone VIP Club hall, near Gate 1(next to ticket counter C) of waiting room domestic terminal on floor 3 of Guangzhou New Baiyun International Airport, we sincerely wait for your arrivals. 返回 BACK飞一般享受, 非一般旅程1、代办登机手续、行李托运、代买航空保险、优先安检通道、电频车远程代步等登机一条龙服务。

2、提供专用全球通 VIP 俱乐部机场贵宾厅（简称贵宾厅）休息候机3、提供移动信息化业务/服务体验、edge/WLAN 无线上网、自助式茶点饮料、报刊阅览、多媒体视听、按摩椅、吸烟区、打印、复印、等休闲和商务服务4、贵宾厅提供服务厅基本受理范围内的公司业务展示、咨询、办理等服务（含省内跨区缴费）5、全球通 VIP 俱乐部钻石卡会员专用包房服务A unique voyage, with enjoyment1. Boarding, luggage checking, flight insurance, the priority of security check and electrical cart riding for long-distance commuting etc are taken care of by our all-in-one service package.2. GoTone airport VIP Hall (VIP Hall).3. Mobile information business/service experience, edge/WLAN wireless Internet Access, buffet and snack bar, availability for newspapers and magazines, multi-media, massage chairs, smoking area, printer, photocopier, fax and all kinds of leisure and business services.4. VIP Hall provides company exhibition, consultation and services (such as, cross-district fee payments within the province).5. GoTone VIP Club diamond card member rooms.返回 BACK温馨提示1、广州全球通 VIP 机场贵宾厅服务时间为每天的 07：00 至 21：00，机场沟通100 服务厅营业时间为 09：00—18：30；广州全球通 VIP 机场贵宾厅服务咨询热线：13570008899。

2、请您在航班起飞时间前 60 分钟到达贵宾厅，否则因时间紧急将无法为您正常提供服务；3、如果您是电子客票的客户，请提供您的航班时间、地点和航班号，否则将因无准确信息耽误您的航班；4、请您凭本人的会员卡享受服务，转借、过期卡均为无效并在享受服务前一同出示您会员卡所对应的号码；5、服务人员将会在航班计划起飞前 45 分钟短信提醒您登机，请您提前做好准备6、为了体现您的积分价值，中国移动已经在全国范围内开始了积分换易登机服务相关细则如下：◆免费服务次数钻石卡会员每年可在全国各机场贵宾厅免费享受 12 次机场服务，金卡会员每年可在全国各机场贵宾厅免费享受 6 次机场服务◆积分扣减超出免费服务次数后的积分扣减标准为：广州全球通 VIP 俱乐部机场贵宾厅扣减积分 1000 分/人次，其他机场贵宾厅积分扣减标准以当地通知为准◆随行人员1）全球通 VIP 俱乐部机场服务是仅向钻石卡、金卡会员本人开放的专署服务，为提升客户感知，钻、金卡会员每次最多可带一名同一航班随行人员体验机场服务2）钻、金卡会员带随员使用机场服务时，随员扣减会员免费次数，免费次数使用完毕则扣减会员客户相应积分7、为保障会员利益，会员送友时会员本人须在现场，否则不能提供服务。

8、如发生以下情况，全球通 VIP 俱乐部机场贵宾厅有权终止向客户提供服务◆会员已办理销号手续◆会员不能提供与会员卡相匹配的号码◆有欺诈行为或做出严重损害全球通 VIP 机场贵宾厅的行为Friendly Tips1. GoTone airport VIP Club Hall in Guangzhou opens everyday from 07:00 to 21:00, while airport communication 100 service lounge opens from 09:00 to 18:30. GoTone VIP Club Hall in Guangzhou airport information consultation hotline: 135700088992. Please arrive at the airport 60 minutes before the take-off, otherwise we can not provide you the normal services.3. If you are an E-ticket holder, please provide us your boarding time, flight destination and flight number, otherwise we may not be able to notify you precisely of your flight information and cause your unnecessary inconvenience.4. With your personal membership card, you can enjoy services and resell the tickets (expired membership cards will not be acceptable). Please show the cell phone number with your membership card before enjoying the services.5. Services personnel will send a notification message to your cell phone, 45 minutes prior to the take-off in order to make sure you get ready for your flight.6. China Mobile has already carried out, in China, a credit-exchange program, that credits can be exchanged for airport services. The detail information is listed as follows:◆Free service timesDiamond Card holders can enjoy free airport services twelve times every year, in all airport VIP Lounges within China. Gold Card holders can enjoy free airport services six times every year, in all airport VIP Lounges within China.◆Credits reducedThe credit points will be deducted when the used services times are out of the free services times mentioned above: The 1000 credits will be deducted per service per person. The standard of other than BaiYun international airports will comply with the local regulation.◆Companion1) GoTone VIP Club airport services are exclusively available to Diamond and Gold Card holders. Diamond, Gold Card holders can share this privilege with no more than one companion, who takes the same flight.2) When Diamond, Gold Card Holders are accompanied by companions, each compan。