酒店服务指南.doc

总经理致辞General Manager ' Address尊敬的宾客：Dear Guests:我谨代表全体员工欢迎您光临河南省小浪底中州国际饭店！On behalf of all staffs, I warmly welcome you to Henan Xiaolangdi Zhon gzhou Intern ati onal Hotel!河南省小浪底中州国际饭店是由中州国际酒店管理集团有限公司咨询管理的一家旅游 度假型酒店饭店位于济源市小浪底水利枢纽管理区，是一家集客房、餐饮、会议、娱乐为 一体的综合型四星级酒店Henan Xiaola ngdi Zhon gzhou Intern ati onal Hotel is a tourist resort hotel, con sulted and man aged by Zhon gzhou Intern ati onal Hotel Man ageme nt Group Co., Ltd. Located in Xiaolangdi Hydro-Junction Management zone in Jiyuan city, Xiaolangdi Hotel is a comprehensive 4-star hoteloffering lodging, catering, conference, and leisure services.饭店建筑面积57000余平米，商旅、会议设施配套齐全，拥有标间、单间、套房、园 景房、景观房等各类客房 229间套，此外提供大型宴会及会议中心 1个，中小型会议室及贵宾接待室9个，均配有先进的视听设施及高科技会议系统，供各种会议需要。

风格各异 的中西餐厅、风味餐厅、分餐包房及宴会包房 13个近900个餐位；室内恒温游泳池、各类球馆、茶室、健身房、瑜伽室、 KTV、美体SPA等娱乐健身项目一应俱全，可让您能在闲暇之余放松身心尽享便利与温馨Occupying an area of over 57,000 m2, the Hotel is fully equipped with bus in ess and conference facilities, and with 229 guest rooms, in clud ing sta ndard room, sin gle room, suite, garde n view room, and sce nery view room, etc.; the hotel also provides large banquet service and conference service, offeri ng 1 conference cen ter and 9 small conference rooms and VIP recepti on rooms, all of with are equipped with advaneed Audio-Visual Equipment and high-tech conference system, that can satisfy various kinds of conference dema nds. The hotel has differe nt styles of restaura nts, such as western style restaura nt, Chin ese restaura nt, specialty restaura nts, private rooms, and banquet hall, with totally 13 rooms and nearly 900 seats. There are also various kinds of fit ness and recreati on places in our hotel, such as: in door swimming pool, badminton room, ping-pong room, billiard room, tea room, gym, Yoga room, KTV, bodybuild ing SPA, etc., that can fully make you relax yourself and enjoy your time.饭店建筑端庄厚重、大气内敛，中式园林与自然风光兼收并蓄，意向空灵，境界清幽， 居停之间可远眺水光山色、层峦叠翠，近览芳草蝶燕、游鱼琴台。

一目一画、步移景易，无 不给您带来悠闲雅致的“绿趣”空间，真正体味远离城市喧嚣， 洗尽纤尘浮华的宁静致远感受With a comb in ati on of Chin ese garde n sce nery and n atural la ndscape, the hotel buildings are simple but solid, grand but exquisite, dynamic but static, provid ing a quite, subtle, and spiritual-peaceful sce ne for you. You can enjoy the beautiful scenery from the hotel: the green mountain, flowing water, verdant woods and flourish flowers, flying butterfly and swallows, and thetraditi onal courtyard, pavili on and corridor, which can bring you to a world ofgreen ” to fully experienee a leisurely peaceful life, far away from noisy and crowded cities and away from the earthly and buckish world.河南省小浪底中州国际饭店作为中州国际酒店管理集团管理的度假型品牌酒店， 定位于四星级标准，是以商旅客人和会议组织提供量身打造专属服务和高度个性化钻石级服务为特 色！Henan Xiaolangdi Zhongzhou International Hotel, as one resort style brand hotel man aged by Zhon gzhou Intern atio nal Hotel Man ageme nt Group, is set as 4-star standard, featuring to provide custom-made services and in dividualized diam ond level services for bus in ess guests and conference orga ni zati ons.我们的追求不仅仅满足吃、住、 行、娱方面的便利，更在于为您提供最完美的服务和惬意舒爽的享受，为方便您住店期间的商务或休闲需求， 我们特为您提供了详细的 《饭店服务指南》供您参阅。

We are not only in the pursuit of offering catering, lodging, traffic and recreation services, but also seeking to offer you with perfect services and comfortable leisure & recreati on enjo yme nt. You are provided with Xiaola ngdiHotel Service Directory ” for your refere nee, in order to satisfy your bus in ess or recreati on dema nds duri ng your stay.如果您还需要其它帮助， 请与大堂副理或房务中心联系， 我们将随时为您服务 衷心地希望您入住愉快，旅途顺心！For any other help, please feel free to con tact our assista nt man ager orroom service center; we are very pleased to serve you. Wish you a most enjoyable stay and a pleasa nt trip!总经理：宋建平Gen eral Man ager: SongJia nping宾客须知Guest Notice1、所有入住宾客均应出示有效证件以证明身份。

1. Please show your valid docume nts to prove your ide ntity whe n check ingin.2、 饭店的结账时间是中午 12 : 00,延迟退房至下午18 : 00之前，加收半天房费；超 过18 : 00，加收全天房费如需延迟退房，请与前台联系2. Check-out time is 12:00 noon. An extra half-day room rate will be charged for overstaying between 12:00 and 18 : 00, and an extra one-dayroom rate will be charged for overstaying after 18 : 00. For late check-out, please con tact the recepti on3、严禁携带易燃、易爆、剧毒、放射性等危险物品进入饭店、不得在房间内生火煮食,自接电线电源、使用大功率电器3. Any flammable, explosive, virulent, radioactive and other dangerous articles arestrictly forbidden to bring into the hotel. It is not allowed to make a fire to cook food in the guest room, connect to the power supply, or use electrical applianee of large power, without permit.4、 我们建议您使用房间内保险箱存放贵重物品、现金和个人文件。

请妥善保管好保险 箱密码，如果忘记请与大堂副理联系4. You are recomme nded to store your valuables, cash and in dividual docume nts insafe deposit box in the room. Please keep well your safe password, and if you forget, please con tact Assista nt Man ager5、 您的访客请在 23 : 00之前离开，如需留宿，请您凭有效证件办理登记入住手续5. You visitors must leave before 23:00, if n eed to stay for the ni ght, please check in by valid docume nts.6、 为了您在居停期间平安愉快，请您进入。