情境1-2-航前准备课件.pptx

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,11/7/2009,#,*,按一下以編輯母片本文樣式,第二層,第三層,第四層,第五層,按一下以編輯母片標題樣式,情境,1-2Preflight preparation,机型,大型宽体飞机：座位数在,200,以上，飞机上有双通道通行,747,波音,747,载客数在,350-400,人左右（,747,、,74E,均为波音,747,的不同型号）,777,波音,777,载客在,350,人左右（或以,77B,作为代号）,67,波音,767,载客在,280,人左右,M11,麦道,11,载客,340,人左右,340,空中客车,340,载客,350,人左右,300,空中客车,300,载客,280,人左右（或以,AB6,作为代号）,310,空中客车,310,载客,250,人左右,ILW,伊尔,86,苏联飞机载客,300,人左右,中型飞机：指单通道飞机，载客在,100,人以上，,200,人以下,M82/M90,麦道,82,麦道,90,载客,150,人左右,737/738/733,波音,737,系列载客在,130-160,左右,320,空中客车,320,载客,180,人左右,TU54,苏联飞机载客,150,人左右,146,英国宇航公司,BAE-146,飞机载客,108,人,YK2,雅克,42,苏联飞机载客,110,人左右,小型飞机：指,100,座以下飞机，多用于支线飞行,YN7,运,7,国产飞机载客,50,人左右,AN4,安,24,苏联飞机载客,50,人左右,SF3,萨伯,100,载客,30,人左右,ATR,雅泰,72A,载客,70,人左右,Preflight preparation,Preflight preparation,1.,飞机内工作人员,机长,captain,乘务员,flight attendant,机组成员,cabin crew,2.,坐席等级,头等舱,first class,商务舱,business class,经济舱,economy coach/travel class,飞机内部构造,座位 seat,通道 aisle,警报按钮 call button,洗手间 lavatory,台灯 reading lamp,紧急出口 emergency exit,座椅安全带 seat safety belt,餐桌 tray table,Preflight preparation,飞机内部构造,头顶上方行李架 overhead compartment bin,通道边座位 aisle seat,窗边座位 window seat,Preflight preparation,航前准备会上的第一件事情：,1,、自我介绍,(Self-introduction)30,除了介绍姓名、来自哪个部门外，还要注意提出自己的工作建议和经验分享。

2,、天气情况,30,Preflight preparation,航前准备会要点：,1.,传达任务书,2.,仪容仪表的检查,3.,根据乘务长的要求完成各项内容，明确自身航班岗位职责任务Preflight preparation,训练项目：,4,人一组模拟航前准备会乘务长检查乘务员仪容仪表并指正；确定乘务员号位；并根据航班情况提出问题常见问题：,本次航班的航班号？,本次航班的飞行时间？,兰州中川机场的离城距离？,Preflight preparation,常见问题：,本次航班的航班号？,flight number,本次航班的飞行时间？,flight time,兰州中川机场的离城距离？,Distance from the city,Preflight preparation,Preflight preparation,Preflight Briefing,P:Ladies and gentleman,may I have your attention please?Shall we begin our preflight briefing.,CAs:Yes,we are ready.,P:Before our briefing,Id like to introduce our new member Shirley to you.,S:Good morning everyone.My name is Shirley.My service number is 123/,CA1:Hello,Im Bob.How do you do.Shake hands),CA2:Hi,Im ZhouYi.Pleased to meet you.(Shake hands),CA3:Hello,my name is LiJunhong,nice to meet you.(Shake hands),CA4:Hi,my name is Zheng Jinyin,glad to meet you.(Shake hands),P:Ok,welcome join us.(Handclap),P:Now,lets begin our briefing.Im the purser of todays flight.ZhouYi,how about the destination.,CA2:We are bound for Hong Kong on a B737.,P:Ok,Zheng Jinyin,how about the flight time?,CA4:The flight time is 1 hours 40 minutes.,CA3:Excuse me.How about the weather in Hong Kong.,P:Bob please tell him.,CA1:According to this mornings weather forecast,Hong Kong will see a height of 24c and 76F and sunny.,P:Well,Ill take first class withZhou and Bob,the others will be in business and economy class.,CA:Okay/,P:Now lets go to the cabin.,Thank you for your listening,。