管理信息化的阴暗面研究报告.docx

附件二：SAP的阴暗面- 有限的业务效益不值得承受这么大的痛苦众所周知SAP的阴暗面是:有限的业务收益，缺乏灵活性，很难实施和使用，复杂 等等，导致用户排斥和高额的推广费用 一家独立的咨询公司Spikes Cavell & Co.最近调查了一些英国SAP的用户,进一步证明了以上问题以下附上调查摘要（文章一）为了更加具体地说明SAP的弱点，我们来看一下 “CFO Europe”杂志(文章二)中列出的Pirelli项目情况.这是一个典型的SAP项目:1994年一月启动, “预期”今年年底完成.(有没有搞错?对!是需要六年.ASAP大概是代表As SLOW As Painful!)最后发表在英国媒体的文章(文章三)足以说明SAP在开放性方面如何落后.正如文章所说:一个公司如果试图将用户锁定在它的系统里,就不可能考虑解决现代最新业务需求. 文章一" Computasoft Consulting reveals SAP Hurdles and Solutions ", Press Information Computasoft咨询公司揭露了SAP的障碍和解决方案，所发布的资料来自1999年7月1日的《Computasoft 咨询》from Computasoft Consulting, July 1, 1999 Independent market research sponsored by Computasoft Consulting reveals that despite 由computasoft负责的独立市场调查揭露，尽管SAP得到了广泛应用，但是几乎2/3的已经应用此软件的公司感到没有获得充分的收益。

the wide uptake of SAP, almost two-thirds of corporate businesses that have implemented the software do not feel they reap the full benefits. The research, undertaken by 该调查由Spikes Cavell 负责，他于1999年5月，在英国调查了100个SAP的项目经理和商业经理Spikes Cavell & Co, surveyed 100 SAP project managers and business managers in the UK during May 1999. The survey was designed to assess the impact of SAP on UK businesses 这个调查的目的是评估SAP在英国商界的影响和展示他们将来依赖原有投资来发展的方式and to demonstrate the ways in which they plan to build on their existing investment in the future. Two-thirds of SAP IT managers and 62% of business managers admit that their companies 2/3的IT经理和62％商业经理承认他们的公司目前没有从SAP的解决方案中获得充分的收益。

do not currently receive the full benefits of the SAP solution. 59% of those surveyed 59％的被调查者stated that a lack of flexibility was reducing the benefits they received, while 表明SAP缺乏灵活性，并因此减少了他们的收益，56% found that more training was needed than originally estimated. A further 54% 56％的调查者表明SAP需要的培训比他们原先估计的要多 found that fine-tuning the solution to match their business needs caused problems. 另外54％的调查者表明调整SAP的解决方案以匹配他们的商业需求将导致问题Reasons for not realising all expected SAP benefits. Base - all respondents 没有从SAP中获得预期收益的理由还有很多。

对所有的回答者来说，其IT和商业经理面临的最大问题之一是最终用户的的接受和系统的使用However, one of the most telling problems facing IT and business managers was generating end-user acceptance and use of the system. 70% of IT/SAP managers and 70%的IT/SAP经理和90％的商业经理认为职员感觉在企业的软件应用和信息共享是重要的90% of business managers view it as important for staff to feel involved in enterprise applications and information sharing. Yet over one third (37%) of these business 但是超过1/3（37％）的商业经理感到SAP的界面不友好导致了最终用户对系统的使用降低managers feel that the SAP interface is not friendly and leads to low use of the system by end users. Surprisingly, one third of the companies taking part in the 让人吃惊的是，参加培训的1/3公司只运用了SAP所有功能中的10%.study only extend the SAP client to around 10% of their organisation. "SAP provides a foundation for efficient business operations and is absolutely invaluable to most “SAP提供了一个有效的商业运作基础，但是对许多公司而言是完全无价值的。

companies. However, it is too complex and inflexible for users in the front office 对公司最前端的用户来说，SAP太复杂和不灵活引起信息的存取和流程的管理没有效率Computasoft咨询董事 Toby Conrad 评价，of the organisation to access information and manage their processes effectively" commented Toby Conrad, Managing Director, Computasoft Consulting. "Providing and sharing information to end users is becoming increasingly important - particularly in sales, marketing, and business management functions. Self-service applications that support the front office and integrate with SAP provide the flexibility and reach needed by the business. They promote the sharing of knowledge across and beyond the organisation," Conrad continued. “对最终用户提供和共享信息变得日益重要，特别是在销售、市场和商业管理的作用中。

支持前端办公和同SAP的集成的自我服务提供了灵活性而且满足了企业的需求它们提升了信息在整个组织和超越组织的知识共享” Conrad 继续说Computasoft Consulting is the UKs leading integrator of SAP R/3 with Lotus Notes and intranet technology. Its Enterprise Involvement Suite of self-service Computasoft 咨询公司在SAP和Lotus软件群集成和内联网技术领域在英国处于领导地位它的企业applications is a user-friendly range of solutions that extend the reach of back 拥有自我服务软件套件，此套件在解决方案中实用，它扩展了后台ERP信息和流程，这些流程遍及和超越了组织1. office ERP information and processes throughout and beyond the organisation. Computasoft Consulting defines self-service applications as low cost, easy-to-use and easily deployed applications that allow people to retrieve information and interact electronically with centralised departments and back office systems. Computasoft 咨询公司定义自我服务应用是低成本、易使用和容易扩展的应用软件，此应用软件允许人们方便检索其所要的信息和与集中管理部门及后台系统能电子互动。

Computasoft Consulting is an innovative provider of world class business solutions to corporate clients wishing to use groupware, workflow and internet related technologies. A UK based Lotus Premier Partner with access to over 120 SAP consultants, the company offers corporate clients the ability to leverage their SAP investment. Computasoft Consulting is accredited by key IT companies, including IBM, Lotus, Microsoft and Sun. Clients include Pharmacia & Upjohn, Mobil Oil, The。