D报告中英文版.doc

8D REPORTPlant ( use SAP plantNotification #codes)投诉号公司（采用工厂代码）CustomerCustomer complaint #客户客户抱怨编号OriginatorSales Order/PO #编制销售订单号Date:Date Due:日期截止日期Product(s) AffectedS/N (If Applicable)涉及产品产品序列号（如果需要）SupplierSupplier Part Number供应商供应商产品编号Material (if applicable)原材料（如果需要）Supplier CAR供应商8DInternal CAR内部 8DInter-Entity CAR内部个体 8D CustomerCAR客户（外部） 8D1. CAR Team Members:(team members assigned to investigate and resolve the CAR issue)纠正预防措施团队成员（确定团队成员调查和分析问题）2.Problem Description:(from the CAR Team)问题描述（通过 CAR 团队得知）Photo, sketch or data describing the issue:(from discovery of issue and CAR Team investigation)通过照片，草图或者数据来描述问题（通过问题发现和团队调查）3． Containment Actions:(by CAR Team organization)紧急措施（通过团队讨论）4． Potential Root Causes:(that may have caused the CAR issue)潜在根本原因（可能导致问题发生的原因）5.Verify Root Causes by Audit: (audit the process where the issue occurred to verify you have identified the real rootcause. WHO,WHAT,WHERE,WHEN,HOW. Provide evidence to support the most likely root cause)调查来证实根本原因（调查整个过程，问题发生以正式找到真正的根本原因，5W 分析，提供证据来验证最有可能的根本原因）6: Immediate Corrective Actions:(Define and implement short-term actions that will protect the customer fromthe problem until permanent corrective action is implemented. Provide evidence of the effectiveness of theseactions WHO,WHAT,WHERE,WHEN,HOW)5W 行动改进的有效紧急措施（在永久预防措施施行前，定义和实行短期行动来防止不良流动到客户处。

提供有关证据）7: Long term Preventative Actions:(Define and implement the permanent corrective actions needed. Choose on-goingcontrols to insure the root cause is eliminated. Once in production, monitor the long-term effects and implement additional controls as necessary. WHO,WHAT,WHERE,WHEN,HOW)长期对策：（定义和实行永久预防措施，通过持续改进的方法控制根本原因不再发生如果有需要的话，采用另外的方法来长期监控以证实长期措施的有效性）8: Verify Preventative Action through Audit and control of Quality Documentation: (Modify specifications,update training, review work flow, improve practices and procedures to prevent recurrence of this and all similar problems. WHO,WHAT,WHERE,WHEN,HOW)确认长期对策的有效性（更改规范，更新培训，回顾工作流程，优化操作和流程来防止此类问题的再次发生， 5W ）FMEA results (If applicable): (Demonstrate that a measurable improvement has been made in the processFMEA 评分（如果需要）（证明重大的改善已经在过程中实行，并有很大改进）RPN score (FMEA)风险指数得分（ FMEA ）Before 之前 After 以后Severity 严重度Occurrence 发Detection 可探Severity 严重度Occurrence 发Detection 可探生率测性生率测性Conclusion: 结论 -? We accept the customer compliant.? 我们接受客户抱怨Process for Approval. (CAR) Quality Engineer to set up meeting with Approval team. 通过过程（纠正预防措施）质量工程师召集通过小组，举行会议8D Approval ProcessTitle Name Date。