有效处理询盘-来源阿里巴巴培训.docx

有效处理询盘-来源阿里巴巴培训有效处理询盘-资料来源阿里巴巴培训阿里巴巴版权所有1999-2022怎样看待询盘?-除了明显的广告垃圾信,每个询盘都是一个机会.-收到询盘首先要筛选分类,重点放在如何跟进高质量询盘，分层次跟进阿里巴巴版权所有1999-2022筛选1.询盘来源市场2.询盘来源类型:是否systemmatch?3.买家提供的信息a.买家联系信息b.产品针对性c.询盘正文内容阿里巴巴版权所有1999-2022提醒买家一般会给多个供应商发送询盘，所以回复最好做到以下几点：a.回复一定要快速、及时、有效b.沟通技巧和专业度c.客 ctionmanual.Thiswouldansweralotofmyquestions.AlsowouldtheunitscomewithaUK3pinplug.Andlastly,arethereanycertificatesthataccompanytheyourproduct?.ItakeitIcanstillpurchaseasampleunitfromyou.Ilookforwardtoyourreplyregardingtheabove.KindregardsTonyE。

upplyplugwithUK3pin.andproductspass3CandCEcertificate.ifyoubuyasampleatfirst,youalsowanttodoFOBviaLCL?gladtoreceiveyourmailagain,andwaitingforyourearlyreply.thanksandbestspringregardsAmanda阿里巴巴版权所有1999-2022询盘回复技巧（4）讨价还价第一次报价适当留有空间（如海运费和汇率等的变动）价格的合理性与竞争对手相比其他选择方案阿里巴巴版权所有1999-2022Jane，Howareyou,Iamsorrytotellyouthatthepricesyouhavegivenmearewaytoohigh,Icanbuythe0.5mmhereinAustraliaforXXX.Andweneedafairbitofitsoon.IfyoucantdoabetterpriceIamafraidIhavetogosomewhereelse.Iamverysorryaboutthis.Haveagreatday.RegardsJohnWolfram阿里巴巴版权所有1999-2022John,Thankyouforyourinformationandfrankness.Totellyouthetruth,Ilikeyourwayofdoingbusiness.AndIwanttotellyouthat,inourlocalmarket,the0.5mmnickelscreencanbeboughtatalowerpricethenyourUS$*.Butifyouwanttoimportorwewanttoexport,thefreightchargeisreallyabigproblem.Youmustbeclearthatthefreightchargeforthisspecialsizednickelscreenisveryhigh.Wemayhavetouse40highcontainer.Nowasyourexperience,couldyoutellmehowtoshipthemtoyourport?OrisitpossibleforyoutobookshippingspaceandwegetthedealonFOBcondition?Iamwellacknowledgeofthedifficultyonthisdealbetweenus.Sowhateveryoudecideorsuggest,willyoupleasetellmewithouthesitation?Icantfindawayout,sopleasegivemeahand.Waitingforyourearlierreplywithmuchsincerityandpatience.阿里巴巴版权所有1999-2022询盘回复技巧（5）无法满足对方需求语气+解决方案ImafraidWhatdoesyour“difficult”reallymean?解决方案（asdetailedaspossible)阿里巴巴版权所有1999-2022无法满足对方需求（1）Reno,Thankyouforyouremail.Butthescooteryouneedishardtoproduce.Ifyouneed,wewillchangesomepartsofEC-ES04.Ifyoureallyneed,wecandoitforyou.Butthepricewillbehigh.Douglas阿里巴巴版权所有1999-2022无法满足对方需求（2）Myfriend,Yourmessagehasbeenreceived,Thankyou.Itisdifficulttounderstandyourinquiryof56mm8ohmwaterproofspeakerwhichcanhandle102db,becausethroughourvastexperience,itisalmostimpossibleintechnology.Canyousupplyuswithyoursample?Ifso,itwouldbebighelptothisproject.Hopewecouldworktogether.YoursFaithfully,ChenRong阿里巴巴版权所有1999-2022无法满足对方需求（3）Mr.Jones,ThankyouforyourinquirydatedApril9.Regardingtheproductyouarelookingfor,currentlyourfactorydoesnthavetheexactspecificationasyoumentioned.Wewouldappreciateitifyoucouldsupplyusmoredetailsabouttheproductyouneed,suchasusage,productstructure,material,workingconditionandsoon.Thatwillhelpustoseeifweareabletomeetyourspecifications.Pleasetakeamomenttoreviewsomesimilarproductsintheenclosedcatalog.Theyareallofhighqualityandhavebeenexportedtomanycountriesworldwide.Thanksagainandwearelookingforwardtoestablishingabusinessrelationshipwithyourcompanyinthenearfuture.Anyofyourearlycommentswillbehighlyappreciated.Bestregards,ChenRong阿里巴巴版权所有1999-2022持续跟进-Dontwaste定期发送你的产品和销售信息节假日的问候视时机询问对方的合作意向（call）随时保持沟通工具:客户管理系统-私人展示厅IM工具:如trademanager,MSN,facebook等阿里巴巴版权所有1999-2022跟进也得不到回应，还有必要吗？答案是：绝对必要阿里巴巴版权所有1999-2022绝大部分的成交都来自4-11次的跟进阿里巴巴版权所有1999-2022持续跟进（一）开发信WeownyournameandaddresstoWendy,whoinformedusthatyouareinthemarketforstainlesssteelproducts.Weareacompanywhospecializeinthisfieldforabout15years.Weapproachyoutodayinthehopeofestablishingbusinessrelationswithyouandexpect,byourjointeffects,toenlargeourbusinessscope.Ienclosedsomestainlesssteelproductspicturesforyourreference,Ifyouareinterestedinanyofitems,pleasetellusbyemail.Wewillgiveyouourlowestquotationandtryourbesttocomplywithyourrequirement.Ourcustomersarealwayssatisfiedwithourproductsandtheserviceafterselling.Andwebelievethatyouwillbesatisfiedtoo,afterwedobusinesstogether.Wearelookingforwardtoyourearlyreply.阿里巴巴版权所有1999-2022持续跟进（二）首次跟进Howareyou?Hopeyoureverythinggoeswell!EnclosedareourAluminumproductswhichareavailableatpresent.Wewouldbeveryhappytosendpricetoyouifanyitemsmatchyourmarketstaste.Youmayalsobrowseourwebsiteat,whichincludesourallproductline.Ifanyoftheseitemsbeofinteresttoyou,pleasedonthesitatetocontactusatanytime,wewilltryourbesttocomplywithyourrequirementsandprovideyouourcompetetiveprice,thanksinadvance!Yourearlierreplywillbehighlyappreciated!阿里巴巴版权所有1999-2022持续跟进（三）二次跟进Ididntgetyourreplyaftersendingaluminumproductsforyourreference,maybethoseitemsdontmatchyourmarket!Ichangetosendourseafoodsetforreferenceanditwillbeourgreatpleasuretoserveyouifyouareinterestedintheseproducts.Youmayalsobrowseourwebsiteat,whichincludesourallproductline.Ifanyoftheseitemsbeofinteresttoyou,pleasedonthesitatetocontactusatanytime,wewilltryourbesttocomplywithyourrequirementsandprovideyouourcompetetiveprice,thanksinadvance!Lookingforwardtoyourearlierreply!阿里巴巴版权所有1999-2022持续跟进（四）三次跟进EnclosedareourBarwaresetanditwillbeourgreatpleasuretoserveyouifyouareinterestedinanyofthem!Yourcommentsonourproduct。