应用文写作投诉信课件.ppt

Complain LetterContents￿•TIpsLead-in•complain letter sample 1•complain letter sample 2Comparison• The content of complain letterSummary •TIpsLead-in•complain letter sample 1•complain letter sample 2•Summary Comparison• writingExercise Lead-inLead-in:tips对对所所遇遇到到的的困困难难，，恶恶劣劣的的服服务务态态度度，，劣劣质质的产品等提出抗议和改进的建议的产品等提出抗议和改进的建议要求：内容有理，批评有节要求：内容有理，批评有节投投诉诉原原因因，，叙叙事事客客观观准准确确、、简简洁洁；；语语言言要要把我把握分寸，不失风度；方案切实可行；把我把握分寸，不失风度；方案切实可行；期望的解决途径期望的解决途径投诉对象及原因投诉对象及原因称谓称谓证明材料证明材料留下真实材料以留下真实材料以便取证便取证称谓称谓投诉对象及原因投诉对象及原因附带证明材料附带证明材料 表示感谢表示感谢期望的解决途径期望的解决途径Summarythe content of compain letter说明投诉对象说明投诉对象阐述投诉的具体原因阐述投诉的具体原因 表达纠正的希望表达纠正的希望Dear sir or madam,I am writing to compain about .....I trust you will take complaints seriously, and ....if it isn't settled properly,I would ask you to give back my money.Or I would complain to the concerned authory.yours sincerely,xxxSample 1 of complain letterDear sir or madam,I am writing to inform u that I found that.............. ....unsatisfactory, .......I hope you attacch importance to this.And help to settle this as soon as possible.Yours sincerely,xxxSample 2 of complain letterPratical￿￿￿Sentences(1)I write to show my great anger at your....(2)I an writing to protest against you.....(3)I am writing to complain about.....(4)My complaint about your ....is based on the fact that....(5)Hope you will improve your .....(6)I hope you will take steps to rectify this stituation soon....(7)It is high time you took some measure to solve....(8)I sincerey hope such things will never take place again.(9)You must rectify this situation,or I will take it to the court.(10)If you cann't give me a satisfactory solution,I will complain it to the Consumer Association.Exercises Writing Using the sentencs we've learned in this class,pls write a complain letter about the poor baterry quality of your mobile phone. 。