礼宾&amp#183;总机英语.doc

CONCIERGE 礼宾部词汇：Doorman 门童 bellman 行李员 baggage/luggage 行李 trolley 行李车Umbrella 雨伞 arrival 到达 welcome 欢迎 follow 跟随 corridor 走廊Entrance 入口 门口 collect luggage 领取行李 tag 标签 luggage tag= claim tag 行李牌Elevator/lift 电梯 bell captain 行李主管 短语：Take care of 照顾 give sb a hand 帮忙 cross the street 过马路 come to an end 走到……尽头 around the corner 在拐角附近 go down the road 沿着这条路走Keep going 一直走 revolving door 旋转门 coffee shop 咖啡厅 health centre 健身中心 business center 商务中心 welcome to … 欢迎来到… complimentary service 免费服务礼宾部主要服务：1. receive the guest at the airport 机场迎宾2. escort the guest to the room 伴随客人至房间3. introduce the room facilities 介绍房间设施4. call a taxi for the guest 为客人打车5. help the guest with luggage 为客人拿行李情景对话：对话一：Doorman：good morning ,miss. Welcome to the Hilton Hotel. Let me take care of your luggage.Jane:Thank you .Doorman I hope you had a pleasant trip.Jane:I’m glad to be here at last! It was a long trip.Doorman: That’s too bad ! I’ll show you to the Front desk This way please.Jane: I see , thanks.Doorman: A bellman will show you to your room when you finish checking in.Please enjoy your stay.对话二Bellman:Good afternoon ,madam. Welcome to Hilton Hotel. I’m the bellman. Let me carry those for you.Maggie: Thank you. Please take them to my room.Bellman: Yes, certainly. Are these all yours?Maggie: Yes, three pieces.Bellman: may I have your room number ,please?Maggie: Room 302Bellman: Yes .Now, this way ,please.对话三 Showing the Guest to the RoomB: This way ,please. Room 1208 is at the end of the corridor. :G: The corridor is nice.B: I’m glad you like it.B: Here ‘s your room , Ma ‘am’G: Thank you.B: Here ‘s the television . It has 30 channels.G: Let’s great . I like watching TV. By the way , Where can I get a brochure about your hotel?I need to know more about your services.B:oh , it’s on the desk. Here it is.总机服务 Operator 主要服务Connect calls 连接Take messages 留言Answer guests’ inquiries 回答客人要求Show how to use IDD 介绍如何使用国际长途Wake up calls 叫醒词汇：Long-distance call 长途 area code 区号 country 国家 contact 联系，接触Hang up 挂断（） minute 分钟 response 应答，反应 ring sb. back 给某人回Make sure 确保 dial 拨号 digit 数字 be engaged 占线 receiver 话筒 no answer 无人接听 answer the phone 接 put me through to … 请帮我接… leave a message 留言Dial the wrong number 打错 hold on /hang on /hold the line 别挂 稍等Hang up /ring off 挂断 pick up the phone 拿起 call… back 给,,,回Speak a little more slowly 讲话慢点 make international calls 打国际长途 telephone charge 费 area code 区号 local call 市内 Dial 0 first 先拨0对话一 Giving call instructions 指导客人如何拨打O：This is the operator. May I help you?Jim: Yes. I ‘d like to call my friend. What shall I do?O:Please dial 0 first and then the room number.Jim: I see. And what about outside calls?O:For outside calls, please dial 9 first and then the number.Jim: Fine ,thanks a lot.O:You ‘re welcome, sir.对话二 Wake-up Calls 叫早服务O： Beijing Hotel . Can I help you ?G: Yes. I’d like to be awakend tomorrow morning.O: Certainly, sir . At what time ?G: At 6:30 a.m.O: We have a computer wake-up service. Please dial 5 and then 0630 for the time.G:50630. I see.O: That;s right . Our computer will record the time and your room number.G: Thank you.O: You’re welcome. Have a good night.常用句子：1. Hello, this is the operator here. What can I do for you? 您好，这里是总机能为您做什么？2. Hello, this is Cathy in room 324. Would you please transfer my call to the Chinese restaurant?您好，我是324房间的凯西。

能否帮我转接中餐厅？3. I’m afraid there is no response. 对不起，没有人接4. Please hold the line. 请别挂5. I’m returning your call. 我马上给您回6. I’m sorry the number is busy now. You may try again later .正忙，稍后您再试一下吧7. Call costs are added to your account. 费会算到您的账单上酒店总机日常用语 来源：餐饮管理 发布时间：2011年05月16日 点击数： 778 【字体：小 大】 【收藏】 　30. 对不起，先生，Jack He 休假（下班了 / 不在位置上），我稍后请他复给您请您留下联系方式　　I’m sorry, sir. Jack He is on holiday (isn’t on duty / isn’t in the office), I will ask him to call you back..do you want to leave a message / speak to someone else.　　31. 隔壁房间的人太吵了,吵得我不能入睡。

　　I couldn’t fall sleep because of the noise from the next door.　　32. 请马上派人来帮忙拿行李　　Please send someone to carry the luggage right away.　　33. 可以借用一下熨斗和熨板吗？Can I borrow an iron and ironing board?　　34. 房间空调有点问题.　　There’s something wrong with the air conditioning.　　35. 喷水头的热水出不来　　The hot water in the shower doesn’t work.　　36. 电灯不亮The light isn’t working.　　37. 电源关闭了The power is off.　　38. 请送一些毛巾过来　　Could you send some towels to my room?　　39. 浴巾还是面巾？Bath towels or face towels, please?　　40. 请派人到我的房间来收拾餐具好吗？　　Please send someone to clear up the tableware.　　41. 请你把中文语言调为英文语言。

　　Could you please change the Chinese language into English language?　　42 . 我把门锁上了，但把钥匙遗忘在房间里了　　I have locked the 。