管理会计ChPerformanceEvaluationandtheBalancedScorecard
74页1、Chapter 12Performance Evaluation and the Balanced ScorecardChapter Review QuizAnswers:1. b3. c5. d7. c 9. b2. d4. c6. a8. a10. cExplanations:6.a.Sales margin=Operating income Sales=$850,000 $4,250,000=20%7.c.Capital turnover=Sales Total assets=$4,250,000 $5,000,000=85%8.a.ROI=Operating income Total assets=$850,000 $5,000,000=17%9.b.RI=Operating income (Target rate of return Total assets)=$850,000 (12% $5,000,000)=$850,000 $600,000=$250,000Short Exercises(5 min.) S 12-1Companies usually decentral
2、ize when they grow too large for one person to manage the entire organizations daily operations. Decentralization is often based on geographical area, product line, customer base, or business function. Management must determine the manner of decentralization that best suits the companys strategy.Student answers may vary.(5min.) S 12-2The four most common types of responsibility centers, and their responsibilities, include:1.Cost Centersresponsible for controlling costs2.Revenue Centersresponsibl
3、e for generating revenue3.Profit Centersresponsible for generating profit through controlling costs and generating revenue4.Investment Centersresponsible for generating profit and efficiently managing the divisions invested capital (the divisions assets)(5 min.) S 12-31. Revenue center2. Profit centers3. Investment center4. Cost center5. Investment center6. Cost center(5 min.) S 12-4a. Providing feedbackb. Communicating expectationsc. Benchmarkingd. Motivating unit managerse. Promoting goal cong
4、ruence and coordinationf. Benchmarkingg. Motivating unit managers(5-10 min.) S 12-5a. Number of employee suggestions implementedLearning and Growth perspectiveb. Revenue growthFinancial perspectivec. Number of on-time deliveriesCustomer perspective OR Internal Business perspectived. Percentage of sales force with access to real-time inventory levelsLearning and Growth perspectivee. Customer satisfaction ratingsCustomer perspectivef. Number of defects found during manufacturingInternal Business p
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