《饭店实用英语》课件 scene 8
16页1、Hotel Practical EnglishScene 8 Wake-up Call ServiceTeaching ProceduresExercises 4Text3Hotel Practical English2Case Study5Home Reading6Free Talk1.Free Talk1.What if the guest doesnt answer the wake-up call?2.What were the consequences to the guests who had overslept as a result of the hotel forgetting to give them a wake-up call?Give good reasons to support your opinion,please.Hotel Practical EnglishDialogue 1 Please Give Me a Wake-up Call(A:Guest B:Receptionist)A:Hello,Ive got to get up early to
2、morrow,so please give me a wake-up call.B:Of course.May I know your room number,sir?A:Room 1122.B:And your name,sir?A:Alexander Bell.B:Mr.Bell,we can give you a call anytime you like.A:Actually,I need two calls,one at 6AM and the other at 6:10 AM.B:Your wish is our command.Expect a call at 6 AM,and another one at 6:10 AM.A:Wait a minute!I dont like 6:10.Change it to 6:35.B:The second call is now changed to 6:35.Shall we call the same room?A:Yes,one is for my wife and the other is for me.B:OK,sir
3、.Is there anything else we can help you with?A:Nothing that I can think of right now.If something comes up,Ill call you.B:Were here all night long if you need anything.A:Thank you very much.B:Not at all.Hotel Practical English Dialogue 2 Im a Heavy Sleeper (A:Receptionist B:Guest)A:Front Desk,may I help you?B:This is Johnny Marco in room 369.Could you give me a wake-up call at 5:00 oclock tomorrow morning please?A:Certainly,sir.B:There is one thing I must tell you.Im a heavy sleeper.A:I see.Ill
4、call you every few minutes until you answer the phone.B:In case there is no answer,can you knock at the door?A:Im very sorry,sir.Im afraid I cant do that.B:Why?A:Because its so early.The noise may wake up the other guests.B:Ill miss the plane if I cant wake up on time.Hotel Practical EnglishA:Dont worry,sir.Do you mind my coming into your room to wake you up?B:Certainly not.Its a good idea.You are so smart.A:Do you have the extra key card?B:Yes,sir.So,well call you at 5:00.Do you have any other
5、requests?A:No,thats about it for now.Thanks.B:Okay,sir.Have a pleasant evening.Text Wake-up Call Service Wake-up calls are a required guest service in hotels.Waking up the guest is a normal Front Office task.In some hotels,guests can use the Computer Automatic Wake-up System and set the wake-up call time by themselves.But in most hotels,Front Desk clerks will set the wake-up call time for the guest rooms.Setting the wake-up call time will cause the Call Accounting System to ring to the guest pho
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