综合事务部管理制度.docx

欢迎阅读本文档，希望本文档能对您有所帮助!物业管理制度之综合事务部 目 录第一章 前 言·························································41、公司简介 ··························································42、服务口号···························································43、管理宗旨···························································44、企业文化···························································45、员工箴言···························································56、物业服务常识·······················································5第二章 组织建设······················································71、公司组织结构图·····················································72、公司岗位结构图·····················································73、综合事务部组织职能图···············································8第三章 工作职责·····················································91、综合事务部部门职责·················································92、综合事务部岗位职责·················································92.1综合事务部主管职责················································92.2出纳员职责·······················································102.3行政专员职责·····················································10第四章 综合部管理流程···············································111、招聘及人事管理流程················································111.1编制·····························································111.2招聘步骤·························································111.3入职管理·························································111.4实习管理·························································121.5转正管理·························································141.6调动管理·························································142、物业员工工资管理··················································143、员工福利管理······················································144、办公用品管理······················································145、档案管理··························································156、培训管理··························································167、绩效管理··························································178、采购管理··························································179、请调休假流程······················································1710、社保购买流程·····················································18第五章 综合事务部管理制度···········································191、办公室管理制度····················································192、印章使用管理制度··················································193、物资管理制度······················································194、保密制度··························································195、考勤管理制度······················································206、培训管理制度······················································21第六章 综合事务部常用表格···········································231、人员增补申请表····················································232、招聘申请表························································243、新员工入职登记表··················································254、员工转正考核表····················································275、员工岗位变更通知书················································286、员工工作移交清单··················································297、员工离职审批表····················································308、员工请假单························································319、新员工入职招待申请单··············································3210、办公设备申报审批表···············································3311、应聘登记表·······················································3412、物资领用登记表···················································3513、员工转正考核表···················································3614、印章使用登记表···················································3715、龙洋据培训记录表·················································3816、员工处罚单·······················································3917、对外资料发放登记表···············································4018、加班申请单·······················································41第二章 组织建设 一、公司组织结构图物业有限公司董事会总经理经理工程维养部环境管理部秩序管理部综合事务部客户服务中心服务接待管理物业档案管理综合服务管理财务管理人事管理行政管理治安管理消防管理交通管理保洁管理绿化管理消杀管理物业接管验收设备设施管理维修服务管理二、公司岗位结构图总经理经理客服中心主管综合事务主管工程维养主管环境管理主管秩序维护主管绿化技工保安员保洁员工程维养专员出纳员行政专员客服专员三、综合事务部组织职能图 物业经理 综合事务主管行政专员出纳人事管理财务管理行政管理第三章 工作职责一、综合事务部部门职责1.领导参谋（1）负责贯彻公司领导指示，做好上下级联络沟通工作，及时向领导反映情况、反馈信息；做好各部门相互配合、综合协调工作；负责对各项工作和计划的督办和检查。

2）根据领导意向和公司发展战略，负责起草年度工作计划、年度工作总结和其他重要文稿，牵头或协助公司的规划研究3）协助总经理处理日常工作，负责总经理日常活动和外出活动的安排2.日常行政管理（1）组织安排公司办公会议，或同有关部门筹备公司及其他会议及有关重要活动，做好会议记录和整理会议纪要，根据需要按会议决定发文2）负责前台接待、客人来访迎送等招待工作3）负责公司办公设施的管理，包括公司办公用品采购、发放、使用登记、保管、维护管理工作，负责机、复印机、长途、移动、计算机、手提计算机的管理和使用4）协助信息部门做好信息系统总体开发工作，提高行政办公效率，重点监控计算机联网后的信息保密3．文书印信管理（1）负责公司来往信函的收发、登记、传阅、批示，做好公文的拟订、审核、印刷、传递、催。