托福写作185题库之第160题范文.docx

智课网TOEFL备考资料托福写作185题库之第160题范文您当前的位置 » 智课教育官网 » 托福 » 托福写作 » 文章正文出国英语考试有哪些 雅思6.5是什么水平 雅思阅读评分标准 托福阅读评分标准 雅思和托福的区别160. Complain in writing or in person?When people need to complain about a product or poor service, some prefer to complain in writing andothers prefer to complain in person. Which way do you prefer? Use specific reasons and examples tosupport your answer.『分析』可以采取it depends的策略，要看是什么样的问题也可以先比较，后选择• 书信投诉：有条理；避免冲动、更加理性；可以直接与高层沟通；也可以向媒体投诉；但是可能石沉大海(like a stone dropped [sank] into the sea — no echo)• 当面投诉：可能是最快解决问题的方式；相比文字，有更多的表达方式，比如appeal to emotion; appealto pity等等；但是如果缺乏控制，可能会引起争吵，反倒使情况恶化。

相关题目：[69]『范文』When we finally find out a service or a product that failed to satisfy us, we have to complain. Occasionally,we can choose whether to make an argument face-to-face or in writing, but usually we have no choice. We have tomake our case in person if we need a personal touch or have no time to write; we have to write if we can't meet theright person to complain.Writing has its advantages: when we write, we can better control the flow of our ideas, explain complex issuespatiently, and convey our feeling of troubles that the poor products have brought explicitly and accurately. On theother hand, writing also has disadvantages: we may lack of a sense of what the readers are like—amiable orprickly, generous or difficult—and we can't respond immediately to their doubts, questions, or misunderstandings.When we write, we also lose one way to get the reader to take our argument seriously: face-to-face, we candraw others into it with our body language, the passion in our voice, even the look in our eyes. If, for example, Iran into a dean after a bad experience at the student health service, I could visibly communicate my frustrationright there, and the dean would probably respond more intently than if he/she were in his/her office reading anangry letter.For common trivial problems, I'd prefer to complain in person, which is more direct than in writing. To alarge extent, to complain in a right way is a pure skill, if properly handled, problems can be solved without anyquarrel, because appropriate courtesy is always appreciated. On the contrary, if the problem or issue is fairlycritical, I'd prefer write a specific piece to complain, for complex issues often deserve careful thinking.。