组织行为学研究课件.pptx

on ATTITUDES and JOB SATISFACTIONAN INTRODUCTION TOAN INTRODUCTION TOORGANIZATIONAL BEHAVIORORGANIZATIONAL BEHAVIORBy: Stephen Robbins & By: Stephen Robbins & Timothy JudgeTimothy JudgePrepared by:Prepared by:GREGAR DONAVEN E. VALDEHUEZA, MBAGREGAR DONAVEN E. VALDEHUEZA, MBALourdes College InstructorLourdes College InstructorLearning Objectives:n nContrast the three components of an attitudeContrast the three components of an attituden nIdentify the role consistency plays in attitudesIdentify the role consistency plays in attitudesn nSummarize the relationship between attitudes Summarize the relationship between attitudes and behaviorand behaviorn nDiscuss similarities and differences between Discuss similarities and differences between job satisfaction and the other job attitudes job satisfaction and the other job attitudes discusseddiscussedn nSummarize the main causes of job Summarize the main causes of job satisfactionsatisfactionn nIdentify four employee responses to Identify four employee responses to dissatisfactiondissatisfactionATTITUDES- -evaluative statements (either favorable or unfavorable) concerning objects, people, or events.- -reflect how one feels about something.ex: “I like my job.”Six questions that will help understand attitude:Six questions that will help understand attitude:n nWhat are the main components of attitudes?What are the main components of attitudes?n nHow consistent are attitudes?How consistent are attitudes?n nDoes behavior always follow after attitudes?Does behavior always follow after attitudes?n nWhat are the major job attitudes?What are the major job attitudes?n nHow are employee attitudes measured?How are employee attitudes measured?n nWhat is the importance of attitudes to workplace What is the importance of attitudes to workplace diversity?diversity?the components of attitudesCognitive = evaluationMy superior gave a promotion to a coworker who deserved it less than me. My supervisor is unfair.Affective = feelingI dislike my supervisor!Behavioral = actionIm looking for other work; Ive complained about my supervisor to anyone who would listen.Negative attitude toward supervisorCognitive component of an attitudeThe opinion or belief segment of an The opinion or belief segment of an attitudeattitudeAffective component of an attitudeThe emotional or feeling segment of an The emotional or feeling segment of an attitudeattitudeBehavioral component of an attitudeAn intention to behave in a certain way An intention to behave in a certain way toward someone or somethingtoward someone or somethingSix questions that will help understand attitude:Six questions that will help understand attitude:n nWhat are the main components of attitudes?What are the main components of attitudes?n nHow consistent are attitudes?How consistent are attitudes?n nDoes behavior always follow after attitudes?Does behavior always follow after attitudes?n nWhat are the major job attitudes?What are the major job attitudes?n nHow are employee attitudes measured?How are employee attitudes measured?n nWhat is the importance of attitudes to workplace What is the importance of attitudes to workplace diversity?diversity? Research has generally concluded that people seek Research has generally concluded that people seek consistency among their attitudes and between their consistency among their attitudes and between their attitudes and their behavior.attitudes and their behavior. This means that individuals seek to reconcile This means that individuals seek to reconcile divergent attitudes and align their attitudes and divergent attitudes and align their attitudes and behavior so they appear rational and consistent.behavior so they appear rational and consistent. ex:ex: a certain college girl believes that sororities a certain college girl believes that sororities are good and that pledging a sorority is important. If are good and that pledging a sorority is important. If she fails to make a sorority, however, she may say, “I she fails to make a sorority, however, she may say, “I recognized that sorority life isnt all good anyway.”recognized that sorority life isnt all good anyway.”When there is inconsistency, forces are initiated to When there is inconsistency, forces are initiated to return the individual to an equilibrium state in which return the individual to an equilibrium state in which attitudes and behavior are again consistent. This can attitudes and behavior are again consistent. This can be done by altering either the attitudes or the be done by altering either the attitudes or the behavior, or by developing a rationalization for the behavior, or by developing a rationalization for the discrepancy.discrepancy.Cognitive DissonanceCognitive Dissonance (Leon Festinger) (Leon Festinger) Any incompatibility between two or more Any incompatibility between two or more attitudes or between behavior and attitudes.attitudes or between behavior and attitudes.Determinants in coping dissonance Determinants in co。