外贸B2C客服邮件工作例范本英文.doc

word售前模板l 自取 pick upThanks for your email.We are so sorry for that our pany policy don't accept to pick up by customer, please don’t worry ,we will test and pakeage your order well and well before we send it .Thank you for your understanding.If you have any other questions, feel free to contact us.Best Regardsl 运费高 higher shipping costThanks for your email.We marked the shipping cost higher because the ebay fee charged by the item price but not the shipping cost.Then we marked the shipping cost higher. But our total price (price +shipping cost) is the lowest price on eBay. My friend you just need see the total price(price+shipping cost).If you have any other questions, feel free to contact us.Best Regardsl 保修How to Warranty?Thanks for your email.This item is the top-quality. So during 2 years warranty time, mostly it will not have any problem. If it has the problem, we will send you the replacement to replace it. Mostly it will be resolved. Finally, if the problem still can not be resolved, then please send item back to us and then we will exchange a new one or refund you once we receive it.If you have any other questions, feel free to contact us.Best RegardsWe have a professional technical support group for all the item selling. If you need any assistance on your item problem, please do not hesitate to contact us, our technical support will be there to assist you. And if you have more questions about the motor or there is anything we can do for you, please feel free to contact us. We are always happy to hear from you. Kind regards!l 退货政策Return policyThank Thanks for your email.We can accept the item return during 60 days.And if it is the customer fault lead to return, then we will refund the money deduct the shipping costIf it is our fault lead to return, then we will refund you full money including the shipping cost.If you have any other questions, feel free to contact us.Kind regardsl 电压/插头 voltage/ plugThanks for your email.The item suits for your country power voltage and your country plug.If you have any other questions, feel free to contact us.Kind regardsl 为什么拒绝offerThanks for your email.wecan’t accept your offer because Our total price (price + shipping cost) already is the lowest price on eBay.It is nearly no profit sale. Hope that you can understand. We will provide the best service to you including the delivery service and warranty service.If you have any other questions, feel free to contact us.Kind regardsl 询价/报价ü 第一次询价Ths for your email and your interest in our item.We will ship the item to you with tracking number within 8h once your payment cleared . The total price (shipping cost + price) for1 piece is XXX USD/GBP. It will take about 3-5 days to your hand. After we send out the item, then we will send you the tracking number within 2days.If you have any other questions, feel free to contact us.Kind regardsü 还价Ths for your email and your interest in our item.Our total price (price + shipping cost) already is the lowest price on eBay. It is nearly no profit sale. Hope that you can understand. We will provide the best service to you including the delivery service and warranty service.If you have any other questions, feel free to contact us.Kind regardsü 买多个是否有折扣Ths for your email and your interest in our item.Our total price (price + shipping cost) already is the lowest price on eBay. It is nearly no profit sale. Now we can give you only XX USD/GBP further discount. So the total price (Price+Shipping cost) for XX pieces is XXX USD USD/GBP. We will provide the best service to you including the delivery service and warranty service.If you have any other questions, feel free to contact us.Kind regardsl 付款方式Payment methodThs for your email .We accept the paypal, credit card, western union, and bank wire transfer payment.Fisrt, Paypal information:Our paypal account islovehappyshoppinghotmail.. also we can send you the paypal invoice and then you pay for it.Second, Credit card:You can pay for the paypal invoice directly using your credit card. Third , Credit card information:First name: Qili Last name: JiangCountry: ChinaCity: ShanghaiThe last , Bank wire transfer information:If you have any other questions, feel free to contact us.Kind regardsl Paypal付款不成功Sorry and sorry for any problem .Now you can resolve the problem from the following two method. You can choose one method.l 发货ü 发货方式和仓库/shipping method and wearhouseThs for your email and your interest in our item.We will ship the item to you via Fedex /EMS with tracking number. It will take about 3-5 days to your hand. After we send out the item, then we will send you the tracking number within 2days.If you have any other questions, feel free to contact us.Kind regardsü 客户要求发其他物流Thank you 。