邮轮餐厅职位和职责介绍.ppt

餐厅主要的职位及其职责餐厅主要的职位及其职责Main positions and their responsibltyIvan liu餐厅主要的职位及其职责餐厅主要的职位及其职责Main positions and their responsiblty•Waiter/Waitress男服务员和女服务员•Assistant Waiter/Waitress助理男服务员/助理女服务员•Bartender调酒师•Bar Waiter/Server酒吧服务员•RSA=Room Service Attendant 客房送餐员•Snack attendant 休闲餐厅服务员餐厅主要的职位及其职责餐厅主要的职位及其职责Main positions and their responsiblties•Waiter/Waitress男服务员和女服务员 Responsiblties : Serving passenger服务客人 Taking orders接受点单 Explaining the menus 解释菜单 Making recommendations做推荐 Supervising assistant Waiter/Waitress 监督助理服务员。

餐厅主要的职位及其职责餐厅主要的职位及其职责Main positions and their responsiblties•Assistant Waiter/Waitress助理男服务员/助理女服务员 Responsiblties: Assisting Waiters/Waitresses协助服务员 Clearing tables清理桌子 Setting up tables摆台 Delivering food and drinks递送食物和饮料餐厅主要的职位及其职责餐厅主要的职位及其职责Main positions and their responsiblties•Bartender调酒师 Responsiblties： Serving alcohoic beverages to passengers 向乘客提供酒水服务 Making drinks an doing cocktail demonstration 调制饮料和做鸡尾酒展示 Issuing requisition and storing goods 授权申请和储存货物。

Communicating with passengers and making passengers happy与客人交流和让乘客开心 Making schedules制定排班表餐厅主要的职位及其职责餐厅主要的职位及其职责Main positions and their responsiblties•Bar Waiter/Server酒吧服务员 Responsiblties：Serving alcohoic beverages to passengers 向乘客提供酒水服务 Setting up bar stations 布置酒吧桌 Taking drink orders接受饮料点单 Serving drinks to the passengers 为乘客上饮料 Pushing the sales促销 Doing cleaning做清洁工作 餐厅主要的职位及其职责餐厅主要的职位及其职责Main positions and their responsiblties•RSA=Room Service Attendant 客房送餐员 Responsiblties： Delievering food and drinks to passengers in room。

为房间里的乘客递送食物和酒水 Set up the tray for delievery 准备送餐的托盘 Take order by phone 接受点单 Collecting dirty tray 回收脏的托盘餐厅主要的职位及其职责餐厅主要的职位及其职责Main positions and their responsiblties•Snack attendant 休闲餐厅服务员 Responsiblties：you are waiter in the snack restaurant餐厅主要的职位及其职责餐厅主要的职位及其职责Main positions and their responsiblties•Receptionist= Guest relation specialist客户关系专员 Responsiblties : Checking passengers in and out入住和退房 Maintenance request维修要求 Answering passengers queries Assisting with problems and complaints taking payments for passenger accounts Making announcements over the PA system changing and upgrading cabins餐厅主要的职位及其职责餐厅主要的职位及其职责Main positions and their responsiblty•Cruise staff邮轮活动部员工 Responsiblties:Instruct,organize,and facilitate various activities and tournaments(quizzes,bingo, deck parties,sports challenges,trivia games)餐厅主要的职位及其职责餐厅主要的职位及其职责Main positions and their responsiblty•Youth staff儿童看护 Responsiblties：Conduct a variety of programming for entertainment of passengers ages 3-17 开展针对3-17岁的一系列娱乐活动餐厅主要的职位及其职责餐厅主要的职位及其职责Main positions and their responsiblty•Dealer荷官 Responsiblties： Exchanging chips for passengers 帮乘客换筹码 Giving out cards to the players 给玩家发牌 。