1aWork Roles.ppt

Unit 1a Work RolesObjectives: To enable Ss to talk about their jobs and dutiesTo enable Ss to write reportsTo practise reading for specific information To practise listening for gist and specific information SpeakingWork in pairs. Find out the followinginformation about your partner. position responsibilitiesduties Assume you are a member in one of the following departments nSales departmentnPublic relationsnAccount departmentnCustomer service departmentnAccounts departmentnPersonnel/human resources departmentnR&D departmentnComputers departmentnProduction departmentnDispatch departmentnLegal departmentnPurchasing departmentnSupplies departmentnAssistant general manager nManager nSecretarynOffice administratorSales(department)nLaunch marketing promotionsnIntroduce productsnDemonstrate productsnTake care of complimentary presentsnPersuade customers to buynLaunch campaignsnPlace advertisementsnAdvertise productsnBargain about pricenOffer discountPublic Relations(department)nTalk to the press and the publicnCommunicate information from the companynGive away publicity productsnEntertain business clientsnAlter/create/develop/establish/improve/project/promote corporate imageAccount(department)nIn charge of development and maintenance of the company’s business resourcesnEngage in planning and organization of corporate hospitality eventsnAnalyze and understand the marketnSearch potential clientsnPass demands and suggestions from the clients to the company and communicate information from the companynAnalyze customer behaviornPersonalise offeringsnAnticipate customer wantsnKeep clients and the company in good relationshipCustomer Service(department)nDeal with customers’ calls and solve problemsnAccept repairs and deal with customers’ complaintsnCommunicate timely with customersnOffer a comprehensive and convenient after-sale servicenOffer a full professional after-sale servicenUndertake installation and testing tasks from the companynOffer training to users’ technical staffAccounts(department)nMake/work out budgetnKeep accountsnDeal with financial mattersPersonnel/Human Resources(department)nRecruit/hire new staffnInterview applicantsnPromote staffnTrain staffnFire staffnRetire staffnDeal with relationships between management and work forceR & D (department)nDo market researchnDo product researchnDesign a productnEngage in product developmentnCarry out/ perform/ conduct experimentsnCustomise a productComputers (department)nTake care of routine installment and maintenance of computer hardware and software for various departments and subsidiaries of the companynTake care of exploitation and utilization of the internetnWork on the development of personnel, accounts, production and sales systemnDevise a new payroll systemProduction (department)nPlan and organize operationsnPrepare operational schedulesnSchedule projects and deal with plant maintenancenCoordinate manufacturing activities to ensure production and quality of products meet specificationsnObserve workers to ensure compliance with standardsDispatch (department)nManage inventoriesnTake/receive and manage sales ordersnHandle the receipt, storage and issue of stocknPrepare and check orders to go out to shopsnDeliver goodsLegal (department)nMediate patent disputes and handle infringement on behalf of the companynHandle legal issues involving labor relations, health and safety, workers compensation, etc.Purchasing (department)nSelect suppliesnKeep records of prices and order office suppliesnProcure materials according to operational schedulesnPrepare purchase ordersnManage customer relationship and deal with supplies Supplies (department)nProvide special equipment and suppliesnProvide overalls and labor protection appliances for staffnDispatch supplies for subsidiaries and workshopsAssistant General ManagernAssist the general manager with routine worknBe responsible for everything when the general manager is awayManagernBe responsible for the main activities of the company such as manufacturing and salesnMake decisions/ plansnHandle difficult situations at worknDeal with problems and complaintsnSign contractsnMonitor expenses claimsSecretarynMake/ answer telephone callsnMake/ take notes and messagesnDeal with files and correspondencenWrite memos and reportsnWork at computer for word processingnReceive guests and visitorsnArrange meetingsnMake appointmentsOffice AdministratornSend sales invoicenPay purchase invoicesnProcess staff expensesSuggested questions about job:1.What’s your occupation/ job?2.What do you do in the company?3.What’s your position in the company?4.What exactly do you do in the company?5.What are your job responsibilities?6.What do you enjoy most about your job?7.What are the things you don’t like about your job?Sample answers:I’m…I work as…I deal with/ I’m responsible for …My responsibilities are…It’s my duty to …The thing I enjoy/ I don’t like is … Reading 1nVocabularies:nManagement consultancy: 管理咨询公司nPie chart: 饼分图，圆形分析图nWorkSet: n. 定工制，岗位责任制nWorkSet system: 定工制，岗位责任制nWorkSet colour: 定工色牌，定工色块nJob brief: 简要工作布置，工作概要nSpecification: n. 规定，说明nJob description: 岗位说明书，责任描述nRe-align: v. 重新调整nPeak occupancy: （酒店）入住高峰Reading 1nQuestionnHow does the WorkSet system use colour to clarify work roles?Reading 1nWorkSet allows companies to clarify work roles by classifying different aspects of the job according to color. Companies can use color to specify the exact level of responsibility to be given to a number of key tasks. These specifications can be changed as the job changed. Employees can use the same system to give feedback on the job from their point of views, ensuring that job descriptions remain relevant. Reading 1nRead the article again and match each verb with one of the four core WorkSet colours. nSchedule support operate ndesign co-operate assist participate comply decide follow Reading 1nSchedule support operate ndesign co-operate assist participate comply decide follow yellowgreenorangeblueorangegreenyellowbluepinkwhitegreyManager’s job brief to the employeeEmployee’s feedback on the jobLook at the following pie charts and the WorkSet extract. How does the manager’s brief compare with what the employee actually does? nUseful expressions to describe the pie chartsnSegment：扇形nDouble the amount envisaged in the brief: 比简要工作布置中设想的量多了一倍nDetract from the core yellow work According to the manager’s brief, about half of the employee’s time should be spent taking personal responsibility for meeting objectives(yellow work). However, the employee feels that this is not the case. Blue work(i.e. work carried out in a prescribed way) is double the amount envisaged in the brief. As can be seen from the grey, white and pink segments, the employee also perceives him/herself to be involved in certain activities outside the job brief. While the small amount of white (creative) work appears to be positive, the pink time serves no useful purpose. Moreover, the incidental grey work which the employee is asked to do in addition to his/her job may be detracting from the core yellow work.Listening nFive people talk about their jobs. Listen and decide which improvement each speaker would most like to see. nSee Textbook Page6 Listening nNew words: nHierarchy : 等级制公司 nProject team：项目小组nTechinical document：技术资料nUser’s nanual：用户说明书nWork from home：在家工作nClock in and out （用自动计时钟）记录上下班时间nNine to five ：朝九晚五nLeisure group：休闲、娱乐、餐饮集团公司nTemp: 临时雇员（尤指临时秘书）nPA abbr. personal assistantnA huge say: 有很大的 发言权Reading 2New words:team leadership: 团队领导才能workshop:研讨班，培训班perception: 认识，观念attribute: 品质，特性in-company：公司内部的screen: 筛选，审查Reading 2nBarrie Watson of Belbin Associates has just led a Team Leadership Workshop at Ekstrom Engineering. Read his report on the workshop. How did he use WorkSet? Reading 2nQuestions:nSee textbook page 8Report WritingnIntroduction:nThis report aims/set out to …nThe aim of this report is to nFindings: it was found that …nConclusions:nIt was decided/ agreed/ felt that…nIt is clear that nRecommendations:nIt is suggested that …nWe strongly recommend that … Report WritingnYou will probably write the report in the first person. nYou may also write in the third person. A report written in the third person is likely to sound more formal and impersonal. Reassessment of job description: Sue Pearson (PR Dept.)Reassessment of job description: Sue Person (PR Dept.)nIntroductionnThis report sets out to use Workset colors to assess the accuracy of my job description as PR Office and to suggest a number of changes.nFindingsnIt is clear that there is a difference between the way the company views the job and the reality as I perceive it. Firstly, a number of areas which demand a significant proportion of my time are not mentioned in the official job brief. The segment on the pie chart which provides most cause for concern is the pink sector; this relates to my attendance at a number of meetings to which I can contribute little. Another significant area is the grey segment; this refers to the unscheduled time which I spend sorting out computer problems. I feel that these activities are hampering my core work. As can be seen from the pie charts, the time I spend actively working to meet the goals agreed with my line manager is less than envisaged.nConclusionsnThe above discrepancies clearly indicate that my current job brief is inaccurate.nRecommendationsnI would recommend that my official job brief should be updated using the WorkSet colors. It would also be valuable to consider the proportion of non-core colors in the pie chart and to investigate whether work in these areas could be carried out by someone else more suited to these tasks.Speaking test (part two )in the BEC higher nSample speaking task (Part two) nThe candidate chooses one topic and speaks about for approximately one minute. One minute's preparation time is allowed. A. Customer Relations: how to maintain customer interest in a company’s products B Staff Management: how to achieve and maintain high motivation among a workforce 　　C. Sales: how to ensure that price levels for new products are set appropriately. 　 　　 。