
剑桥商务英语中级unit6.ppt
21页LOGOModule 6LOGOReadingReadingVocabularyVocabularyListeningListeningGrammarGrammar6.1 RecruitmentEmployment newsHiring and firingEmployment case studiesPassivesLOGOReading: Employment newsRead the three news stories and match each extract A, B or C to a person described below. In 1 and 5 there are two correct answers. Underline the words in the text which give you the answer.Which person…1. has stopped working? ________2. has started working? ________3. doesn’t need to work? ________4. has lost a job? ________5. didn’t speak to their employer face to face? _____ ______LOGOWorker receives unwelcome text messageKaty Tanner’s cell phone beeped with a startling message – you’ve fired.Tanner, 21, had a migraine headache and took a sick day last week from her job at Blue Banana, a body-piercing studio, she said on Monday. She turned on her cell phone the next day to discover she’d been fired from her sales position. ‘We’ve reviewed your sales figures and they’re not really up to the level we need,’ shp manager Ale Barlett wrote in the message. ‘As a result, we will not require your services any more. Thank you for your time with us.’Text ALOGODon’t call us; we’ll call you!When most people apply for a job they expect to go in for an interview. But not Jenny Jamieson. When a company rang her to arrange an interview they heard her voicemail and she was hired. Jenny came from a singing family and was trained in speech and music. She is now the voice of the company on all its automated messages and call centre systems. ‘I suppose I’m always cheerful and smile a lot and I think people hear that on the phone,’ says Jenny.Text BLOGOGrammar: Passives1. Complete sentences 1 – 8 with the passive form using the verb in brackets.1. If we catch an employee stealing, they _________ (give) a verbal warning.2. At present, the policy on dismissal _________________ (review).3. I ______________ (offer) a redundancy package – i simply can’t refuse it!4. The company __________ (set up) by the family’s great-grandfather.5. The new performance-related bonus means that we __________ (give) a further 10% extra every month.6. I’m not sure what happened exactly. The incident needs __________(look) at quite carefully.7. It _______________ (hope) by the whole board that you will accept our generous offer.8. It isn’t like her to be late. She must ___________________ (delay) at the airport.are givenis being reviewed‘ve been offeredwas set upwill be givento be lookedis hopedhave been delayedLOGO2. Complete this report by underlining the correct from, active or passive.Report on the dismissal of Ludwiga ChuhovaIntroduction The aim of this report is (1) to assess / to be assessed whether Ms. Chuhova (2) unfairly dismissed / was unfairly dismissed and if the correct procedure (3) followed / was followed by her line manager.Findings First of all, it (4) has found / has been found that Ms. Chuhova (5) had failed / had been failed to arrive for work on three occasions.On the first occasion, when the manager gave a verbal warning, she (6) reports / is reported to have said that it was none of his business. On the second occasion, the line manager (7) gave / was given her a written warning. When she failed to arrive for work a third time, she (8) dismissed / was dismissed with immediate effect.Conclusions and recommendations In conclusion, the manager (9) appears / is appeared to have followed the correct course of action. However, it (10) recommends / is recommended that in the future, any disciplinary procedures (11) should carry out / should be carried out in the presence of one other person. This (12) will help / will be helped to avoid any similar situations.LOGOReadingReadingWritingWriting•Are you an email addict?VocabularyVocabularyReadingReading6.2 Emailing•Emailing terms•International communication and emails•An emailLOGOVocabulary preparationvEmail vt 发电子邮件vInbox 收件箱vRecipient n. 收件人vCC the email 转发邮件vIn case 如果,万一vEmail addict 电子邮件狂vSave emails 保存电子邮件vFile emails 给电子邮件归档vDelete emails 删除邮件vSubject line 主题栏vCharity n. 慈善机构vTribunal n. 法庭,裁判机关vCompensation n. 赔偿vIn the loop 在圈内vFire off 发送(信件,电子邮件等)vInternal communication 内部交流vWarehouse n. 仓库,大商店vStorage n.仓库,储存处vWith regard to…关于,至于vLorry n. 卡车,运输卡车vStock n.现货,存货LOGOReading1. Are you an email addict? Complete this quiz and find out.A Ar re e y yo ou u a an n e emma ai il l a ad dd di ic ct t? ?1 Do you know all you friends’ email addresses, even if you can’t remember their phone numbers?YesNo2 Do you stay online even when you are not using your computer because you don’t want to miss incoming messages?YesNoYesYesYesYesYesNoNoNoNoNo3 Do you have email relationships with people you’ve never met in person?4 Do you have to check you inbox between Friday night and Monday morning?5 Do you prefer to ‘CC’ your emails to other people, just in case?6 When you send an email with a question, do you sit in front of your computer waiting for the reply?7 Is the number of emails you save and file higher than the number you delete?LOGO2. Read the article on page 61 and write in the correct letter, A – F, for the missing sentences.A. This is where we first find out about decisions that have been made, deals struck and the direction being taken.B. In the past few months, 290 employees at a government department have been sacked via their office intranet, while a car equipment firm laid off the workforce by email.C. Then suddenly you send an email to the wrong person.D. They are typical of the average employee who sends 34 emails a day.E. Sending mail CC has only made it worse.F. Two letters were attached, one saying her contract had been cancelled, the other that she should return any work items.LOGOClicking the habit Email makes many things so much easier – including making someone redundant. (1) __________. In the case of Helen Saxon-Jones, she was checking her inbox from home one day when she read the subject line: “This email is only to be opened during office hours.” But she clicked on it anyway. (2)___________. Unable to believe it, the 29-year-old, who had been working as a project development officer with a charity, took the case to a tribunal. She finally received £12,000 in compensation from her former employer. But these bosses who dismiss workers by email aren’t necessarily evil, cowardly people – they’re mostly people just like you and me who have developed the habit of using email too much. (3)___________. They meet people and exchange email addresses rather than phone numbers. They email CVs to prospective employers. In a survey of workers last week, almost half admitted they email the person sitting next to them to avoid making verbal contact, and one in five of us uses email just to gossip about work colleagues.LOGO Regardless of the field in which you work, it is a safe bet to guess that your first course of action on any given workday is to log on to your PC and begin checking your inbox. (4) ____________. We send a question and become offended if the recipient does not respond within hours. We have become slaves to the inbox, dependent on a constant flow of typed communication. So type-type-type, even when it is unnecessary. Workers type up their every thought and send off emails with tremendous inaccuracy or complete pointlessness. (5)__________. We are copied in on emails that do not directly affect us in the vague interests of keeping everyone ‘in the loop’. Email allows us to continue to work at home. Constant access leads to a compulsion to keep the communication going. You’re at home, and there’s nothing good on TV, so you decide to have a glass of wine and do a little work. As you review your inbox, you start firing off responses. (6) _____________. You don’t want them to read it and the next thing you know you’re sending even more emails to try and undo the damage. Another round of emails has begun!LOGOVocabulary: Emailing termsUnderline one incorrect word in each group.0. check your: button, inbox, email1. click on: a link, a computer, an icon2. delete, save, click: an email3. send, copy, shut down: an email to (someone)4. log on to a: mouse, computer, website5. restart, delete, register: the computer6. back up, save, break: a document7. fire off, send, dismiss: a reply8. attach a: sender, file, document9. type in your: username, icon, addressLOGOReading: Internal communication and emailsTo: hans.nagle@Dear HansI understand there’s a problem with stock blocking the entrance. Please arrange to move this before Monday morning. Would you like me to arrange for some extra staff to help move it?RegardsIngaTo: All production staffFrom: Valter RinckesCC: Inga PalgimiSubject: Health and Safety InspectionWould all staff note that our annual health and safety inspection will take place on Monday, 23 February starting at 9.30. I’d be grateful if team leaders would check all exits are clear including the warehouse and storage areas. We appreciate your help in this matter.1. What order were these pieces of internal communication sent in?LOGOHi ValterPlease give me details of the next health and safety check. I know it’s coming up soon. If production doesn’t clear those exits at the back of the warehouse in time, we’ll be in trouble. In fact, why don’t you send them a memo?Inga Thursday 19 FebruaryDear ValterWith regard to your memo about the inspection, I’m afraid we’re unable to make space in the warehouse around the entrances. The reason is that the lorries have been delayed this week so we have stock waiting to leave. I’m hoping that it will be picked up before 9 on Monday.HansLOGO2. Look at the underlined phrases in the internal communication and write them next to these functions.Request information: _____________________Announce: _____________________________Request action (x 2): _________ _________________Suggest: ______________________________Thank: ________________________________Refer to: _______________________________Explain reason: __________________________Offer: __________________________________Apologize: ______________________________Please give me…Would all staff note…PleaseI’d be grateful if…Why don’t you…We appreciate…With regard to…The reason is…Would you like me to…I’m afraid…LOGOWriting: An emailWork in pairs and write a series of emails between a manager and his assistant. Write the first email and then swap your book with your partner. Write the second email and swap books again. Continue and write five emails in total. 1 2 3 4 5Assistant: Request details of next health and safety training event from manager.Manager: Give details and ask assistant to inform all department managers.Assistant: Announce event to all department managers and request they tell their staff, CC manager.Manager: Apologize to assistant that date of training has changed. Explain reason and give new date.Assistant: Write another email to all department managers with new date, CC manager.LOGODear [name]Would you please send me details of the next health and safety training event? I’m aware that it is due in the near future.Regards[name]Dear [name]Thanks for reminding me. The training event takes place on the 3rd September from 9-5 in the conference rooms. Please inform all department managers and forward the attached documents which are to be read before the event.Thanks[name]Dear Department Managers,Would you all please note that the next health and safety training event takes place on the 3rd September from 9-5 in the conference rooms. As you know this is a legal requirement. Please also find attached documents which you should be familiar with before the event.Thanks for your cooperation.[name]132LOGO45Dear [name]Thanks for informing the managers. Unfortunately, the training event has been postponed. The reason is the trainer is unavailable. He has suggested the 23rd September, so can you let all managers know?Sorry for the inconvenience.[name]Dear Department Managers,Following my previous email, I am writing to inform you of a change in date to the health and safety training event. Due to the unavailability of the trainer on the 3rd September, the event will now take place on the 23rd. All other details remain the same.Apologize for any inconvenience caused.[name]LOGO。
