英语听力教程（四）答案文稿.docx

本文格式为Word版，下载可任意编辑英语听力教程（四）答案文稿 Unit I Shopping and Banking Online Part I Getting ready Spot dictation. Fill in the blanks with the words you hear. We have just two more days to \a lot of last minute shopping. And though buying with a mouse is still tiny compared to shopping with your feet, online retailing is more popular than ever. Christmas shopping in the street is great sometimes. But when you've just got to get a bunch of shopping done and you want to have something to send to a third-party location, it's much better online. In the U.S., online shopping is predicted to be 30% ahead of last December, while malls can expect less than a 6% increase in sales. In Britain， Europe's biggest e-tailing market, online gift-buying is expected to grow by 50%， with $8 billion worth of goods sold through the net in the November to January period. Listen to a news report. Supply the missing information. Tips for staying safe on the Net Major points Details (key words) 1. Evaluate the site Well-known/trustworthy/customer service/ complaints Addresses/phone numbers/call up 2. Talk to merchant/Email and wait for response 3. Ensure secure connection Strict safety measures 4. Be extra careful at a cybercafé or other public connection Consumers who want to shop online are suggested to bear the following things in mind: Evaluate the site. Always buy goods from well-known and trustworthy companies. Deal with companies which offer customer service, a complaints procedure and have a refund policy. Talk to merchant. E-mail and wait for responses. Take down the addresses and phone numbers of those companies and make sure they are real by calling them up before buying any products and services. Ensure secure connection. Since buyers must submit personal information like number and expiry date of the card there are fears over security. Deal with sites that apply strict safety measures that require shoppers to give specific data known only to card holders before making the transaction. Be extra careful at a cybercafé or other public connection. Part II Net shopping under fire Listen to the report. Supply the missing information about the main problems of online shopping found by the survey. Main problems of online shopping Long time waiting for delivery or even no delivery (about 8%) after ordering No clear information about delivery charges A danger that customers' personal information would be sold to a third party (as many as 87% of the sites) No policy on returning goods (about 47% of the companies) No confirmation of the order (about 35% of the sites) and the dispatch (as many as 87% of the sites) No money back more than four months after returning goods (in two cases) ? ? ? ? ? ? Now listen again. Complete the summary. Summary: The survey shows in spite of the convenience and choice offered by Net shopping there are still many obstacles that prevent consumers from shopping with complete trust. One of the biggest problems is to build consumers' trust in buying online. It takes time for the Internet to become mature as a retail channel when it gives support to trust relationships with guarantees of payment and service. Tapescript There is an urgent need for e-commerce rules to boost confidence in buying online. Consumers International, a federation of 245 consumer organizations — including the UK's Consumers Association — said its survey showed that there were still obstacles to shopping online with complete trust. The study, funded by the European Union, involved buying more than 150 items from 17 countries. Each consumer organization taking part tried to find one site in its own country and one abroad to buy a selection of items. These included a dictionary, a doll, jeans, a hairdryer, computer software and hardware, chocolates and champagne. The key findings were: ? Eight of the items ordered took more than a month to reach their destination and at least 11 (eight percent) never arrived. ? ? ? ? ? Many sites did not give clear information about delivery charges. Only 13% of the sites promised that they would not sell customers' personal information on to a third party. Only 53% of the companies had a policy on returning goods. Only 65% of the sites provided confirmation of the order and only 13% told customers when their goods had been dispatched. In two cases, customers are still waiting for their money back more than four months after returning their goods. Louis Sylvan, vice-president of Consumers International, said, \benefit the consumer by offering convenience and choice, there are still many obstacles that need to be overcome before consumers can shop in cyberspace with complete trust.\Chris Philips, Marketing Manager at a London based e-commerce security company, commented, \difficulties of establishing consumers' trust in the Internet as a shopping experience. With statistics like these and Visa claiming 47% of disputes and fraud cases were Internet-rela。