现代起亚汽车公司现代汽车中国4S店售后服务部建立标准（ 26页）.doc

现代起亚汽车公司现代汽车中国4S店售后效劳部建立标准〔 26页〕 现代汽车中国4S店建立标准售后效劳部 现代·起亚汽车上海整车事业部 目录 14S店示意图 2厂房布置图各设施的规模 3修理车间内部图 4标牌 5指示牌 6维修效劳车辆 7工具及设备清单 8工作服 9标语 1示意图 2 厂房布置图 办公室面积 工厂面积 细述所需面积 细述所需面积 停车位及总面积 其 他 所需人员修理 3 维修中心内部图 4标 牌 5 指 示 牌 6 维修效劳车辆 7 维修工作服 8 工具及设备 设备清单 一般装备 各种举升设备 测量装备 测量装备 电器 电子装备 空调装备 润滑油及洗车设备 发动机修理装备 车身烤漆装备 手工具 每维修工配备一套 1 标语 2 张 1 套 大小 1000 X 2500 mm 9 车 间 标 语 2 Dangler 2 个 1 套 大小 150 X 150 mm 3 横幅 1 张 1 套 大小 2700 X 850 mm 中文手工具aws英文Customer Parkingof spacesarea includes staging and deliveryApcom×the number of workstalls3m×55m 165㎡per space4mwidth×65m for standard stall 26㎡ per stall including workspaceCovered or enclosed area adjacent to Service Advisor area20㎡per laneEmployeeof spacesarea适宜的维修空间120㎡240㎡480㎡350㎡699㎡12198㎡18297㎡27445㎡233㎡350㎡8132㎡12198㎡18297㎡NA单位 ㎡备 注职 工 数职工及设施规模年 销 售 车 辆台维修保有量技师数量维修工位支援人员数维修人员总数根据具体情况定数量维修人员总数办公区面积维修经理办公室维修人员办公室出纳维修班长办公区客户休息室培训室职员洗浴室如适合可用于培训室和班长工作区一般办公室和出纳室职员客户洗浴室总面积工位区每工位34㎡WorkshopArea工具间综合保修配件选项可与工具室或维修间共用可与工具室或配件部共用车间区总面积停 车 区客户接待处列面积客户停车空间数面积包括出入库总数约15×工位数3m×com㎡职员空间数面积等于职员数3m×com㎡停车场总面积占地总面积可 供选 择区 域车体维修间工位工位面积烤漆房根据烤漆房型Frame Area根据系统型车体维修间总面积单间维修间更衣室职员休息室餐厅过道空间I型或U型车 间面 积封闭式空间靠近维修班长办公区每列20㎡ITEMREMARKSHighoptionaloptionalFire ExtinguishersARFirst Aid CabinetARHighShop Cleaning EquipmentARSafety GlassesAR1per techAccountingService Receptionoptional1 for every 2 technicians minimumAccountingPartsServiceTime ClockARTIMESAVINGSQUALITYIMPROVE-MENTAir CompressorExhaust GasDisposal SystemrequiredRecommended checklocal regulations1 for every 100㎡ of areaAir Hose or ReelsPartsoptional1 for every Service AdvisorComputer with LANLocak Area Network Server Terminal workstations Softwareparts to include inventory recommended stock orders postingService to include appointment system capability integration with ccountingvehicle service history service pricing guidesAccounting to include basic financial accounting payables receivables capability to produce financial statementOptional electronic repair orders service dispatching parts integrationGeneral serviceITEMREMARKSDEALERRSHIO SIZEWorkbench with viseARMadiumGoodFairHigh1 for every 4 techniciansHand drill--electricHydraulic pressGoodTap and Die setScrew removerMediumToolParts cartRolling cart used by technician during repairs to store tools and parts 1 per technicianFender coverFloor mat protectorSteering wheel coverAir blow gunVacuum cleanerLowVehicle Lift1 lift for every 2 stalls minimumFloor jacks1 12 tonone 4 tonmanual Air operated have high timesavings but more limited usageSafety stands2 pr4 pr3 pr6 pr10 prTransmission jackEngine lift"cherry picker" typeEngine standAdd more based on enginerepair volumeTransmission stand1 for every 2 techniciansBench grinderDrill Pressimpact wrench--airDrill bit setFuel removal equipmentTube cutterflaring toolDrop lingtsMechanics creeperSeat protectorLifting EquipmentAdd more based on transmissionrepair volumetwo types available--vertical lift low liftService Advisor Work DeskMeasuring and TestingMicrometer--outside0 - 150mmMicrometer--inside0 - 50mmVemier calipersDial indicator setCylinder gaugeSurface plateSpring scaleStraight edge300mmV-BlackTorque wrench02 - 45kg-mCompression gaugeOil pressure gaugeFuel pressure gaugeFuel consumption testerExhaust gas analyzerAR by local regulationsCooling system test equipmentincludes thermostat and cap tester flow testCoolant hydrometerMediumFairLowBelt tension gaugeHighGoodBlacklight leak detectoroptionalVacuum gaugeLowHeadlight aimerTest lightElectrical and Engine Tune-upHi-ScanHyuandai Intelligent ScannerBattery hydrometerBattery chargerCircuit testerDigital Multi-meterAnalog Multi-meterCable terminal setSpark plug cleanerLittleSpark plug gaugeTiming lightTackdwell meterVoltamp meterOhm meterEngine AnalyzerOscilloscopeVariable load resistorEFL testerUnder development required when availableInjector CleanerWiring TesterAT CheckerAir Bag TesterECU Wiring TesterAlignmentBrakesTiresToe-in gaugeNABrake latherecommendDrum disc capableTire tread gaugeTire pressure gaugeWheel balancerTire changerFour-Wheel alignmentequipmentAir Conditioning EquipmentAC Gas leak detectorAC Recycling equipmentrecycle drying and recharging capability compatible with R12 R134a Very cost effectiveTransmission pressure gaugeLube and washEngineGear oil lubricatorDrum type whose nippleChassis grease lubricatorGrease gun1 per technician performingoil changeO 。