2024年服务客户岗位职责(9篇).docx

2024年服务客户岗位职责(9篇) 目录 第1篇服务客户经理岗位职责 第2篇售后服务客户经理岗位职责 第3篇服务客户服务岗位职责 第4篇服务客户岗位职责 第5篇it服务客户经理岗位职责 第6篇服务客户服务经理岗位职责 第7篇服务客户维护岗位职责 第8篇服务客户专员岗位职责 第9篇服务客户主管岗位职责 服务客户经理岗位职责 1、负责市场开发、客户维护和销售管理等工作； 2、负责年度销售的预测，目标的制定及分解； 3、确定销售部门目标体系和销售配额； 4、制定销售计划和销售预算； 5、负责销售渠道和客户的管理 售后服务客户经理岗位职责 service sales manager/account manager 售后服务销售/客户经理 macgregor 麦基嘉 麦基嘉(上海)贸易有限公司,麦基嘉 key accountabilities: 1. developing and maintaining customer relations with the shipowners. 2. to identify sales opportunities within gls, and facilitating the transition to engagement 3. to promote and obtain aftersales service jobs contracts (ie: pre-docking inspection, dry-docking supervision, repair, overhaul, modification & conversion, crews training and final testing) from our shipowners having their vessels installed with our macgregor equipment onboard. 4. to promote and obtain tpe modification & conversion jobs. 5. to obtain annual routine service agreement. 6. to sign lifecycle service agreement with our vvip & vip shipowners. 7. to come with constructive customers visiting reports. 8. to promote to our shipowners should always purchase genuine original spare parts from macgregor. 9. assist our spare parts & service sales team thru visiting our shipowners to obtain long overdue outstanding payments. 10. responsible of preparation of quotations and to send tender material to customer. plan, lead each tender and assure that the customers get response according to their needs. 11. handle all necessary correspondence/communications to customer regarding commercial issues. 12. commercial negotiation with customers, incl. price, payment terms and other terms. qualifications: 1. four year university degree in mechanics, electricity, shipbuilding or other technical area; 2. have positive mindset and cooperate well with our sales & services teams. 3. have good relationship with international & china shipowners and china repair shipyards. 4. sales and negotiation skills, strong sense customer care; 5. 8+ years in the similar position, shipbuilding, ship equipment preferred; 6. very excellent communication skills and interpersonal skills; 7. very good english, both written and speaking; 服务客户服务岗位职责 service sales manager/account manager 售后服务销售/客户经理 macgregor 麦基嘉 麦基嘉(上海)贸易有限公司,麦基嘉 key accountabilities: 1. developing and maintaining customer relations with the shipowners. 2. to identify sales opportunities within gls, and facilitating the transition to engagement 3. to promote and obtain aftersales service jobs contracts (ie: pre-docking inspection, dry-docking supervision, repair, overhaul, modification & conversion, crews training and final testing) from our shipowners having their vessels installed with our macgregor equipment onboard. 4. to promote and obtain tpe modification & conversion jobs. 5. to obtain annual routine service agreement. 6. to sign lifecycle service agreement with our vvip & vip shipowners. 7. to come with constructive customers visiting reports. 8. to promote to our shipowners should always purchase genuine original spare parts from macgregor. 9. assist our spare parts & service sales team thru visiting our shipowners to obtain long overdue outstanding payments. 10. responsible of preparation of quotations and to send tender material to customer. plan, lead each tender and assure that the customers get response according to their needs. 11. handle all necessary correspondence/communications to customer regarding commercial issues. 12. commercial negotiation with customers, incl. price, payment terms and other terms. qualifications: 1. four year university degree in mechanics, electricity, shipbuilding or other technical area; 2. have positive mindset and cooperate well with our sales & services teams. 3. have good relationship with international & china shipowners and china repair shipyards. 4. sales and negotiation skills, strong sense customer care; 5. 8+ years in the similar position, shipbuilding, ship equipment preferred; 6. very excellent communication skills and interpersonal skills; 7. very good english, both written and speaking; 服务客户岗位职责 售后服务总监 彩迅工业(深圳)有限公司 彩迅工业(深圳)有限公司,彩迅 工作职责 : 1. 负责客户服务标准、操作流程的制定,规范客户服务行为。

2. 负责客户关系的维护与开发管理,并及时与销售和技术团队沟通 3. 负责客户咨询、投诉等监督检查工作,发现问题及时处理 4. 负责客户回访制度的建立,并监督实施 5. 负责客服部的团队建设 6. 定期向上级反馈可行性工作方法,及工作流程等改进建议 7. 客户服务部的周期性工作报告; 8. 及时完成上级领导交办的其他任务 key responsibilities: 1. to manage the daily customer service affairs and escalate to overseas operations management director for any abnormity & risks; 2. to provide training programs to improve indivi。