回复询盘技巧探讨.doc

251 nq uiry,高效回盘5大要诀 •及时：接到买家询盘，耍给予及时反馈，确保询盘回复有效性通常在1小时 内完成回询盘，订单生成的率高达70%,回时间超过10小时，会大大降低订单 生成率•专业：卖家应具备丰富的行业知识，对于客户关于产品方面询问，能够给予专 业解答•准确：要将冋复信写得很清楚，首先要正确理解买家来函的准确意思，如有不 清楚的地方，则应立即去函向客户询问了解，切忌一知半解•具体：尽量一次性多传达自己的意思，以免来回沟通错过了商机•格式：格式一般分为称呼、正文、敬祝语、落款儿个部分，语言简洁准确，避 免岀现语法和拼写的错误鉴于东西方文化的差异建议回答卖家问题直截了当， 一般疑问句建议先凹答yes或者no,然后再补充自己需耍说明的二，回盘参考模版不同状态下订单，回复询盘的方式和技巧各有不同下面将订单状态大致分为一 下儿类，一一说明：1•未付款询盘回复：第一主动岀击，当买家下单后应及时主动与买家联系，联系内容可以按照先后顺 序包括为打招呼，对产品进一步的介绍，并告知请付款以及时查看库存备货，尽 快发货下面一个不错的回复：Dear XXX,we have got your order of The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If theres anything I can help with the price or size etc.When the payment is finish, I can stock up the item and get it ready for shipp ing.If any further questions, please feel free to contact with us.ThanksBest Regards2.已付款订单的回复：主耍内容包括确认产品的规格，尺码等等具体事宜，表现 卖家的专业性下而是一个不错的例子：Dear XXX,I am very glad to hear from you. The biggest size we have is 39.And this shoes is little bigger in size. So I think 39 will fit.If you have any other questions, Please feel free let me know.We are looking forward to getting your early reply.Best Regards3.发货后的回复：从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一 •封邮件通 知买家，直到买家收到货为止。

因为买家付款后都急于收到货物，而邮寄过程一 般乂是5-10天不确定的，因此这样随时通知买家货物状态一是表现口己商业城 信度二是及时的沟通能让买家不再急切询问A,告诉买家订单详情Dear Customer,The item you order is already shipped and the tracking number is XXXXXThe mail status is as follows:20071130 21:43:12SHANGHAIDispatch from Sorting CenterThis is the status of your order. You will get it soon.Thanks for your support and understanding・B询问是否收到货物Dear customer,EMS tracking information（EMS 网站杏询）This is the st at us show ing on EMS ・ Have you already got the items? If you have got the items, please let me know.Thanks4客户投诉产品质量有问题Dear customer,I received the boots but I cant sell them because the Gucci box was ripped up if you cant secure the packages better than that then you will not be hearing from me again !Dear friend,I am very sorry to hear that. The damage must happened during transportation.I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding.Best Regards5订单完成Dear customer,I am very happy to see that you have received the items. Th a nks for your support. I Hope you satisfy with the item and looking forward to do more business in the future with you.ThanksBest Regards6提醒买家给自留评价，这是在交易结束后很重耍的一个环节Hi there,Thanks for your continuous support to our store, and we are improving ourselves from service, quality, sourcing and so on.it would be appreciated if you can leave us a positive feedback Jts a great encouragement to us, if theres anything I can help with ,dont hesitate to tell me •Best wishes7折扣Dear xxx,Thanks for your message.Well, if you buy the 2 items, we can offer you a GBP 0.26 discount. Once we confirm your payment, we will post the item for you in time.Pls feel free to con tact us if you have any further questio n.Thanks & Best regards!8常见问题冋复A推广新产品，釆购季节期间根据0 C的经验，可给买家推荐0 C热销的产殆。

Hi there,As Christmas is coming, we found hair straightened has a large potential market. Many customers bought them for resale on eBay or in their retail store because its a high profit margin product.we have a wide range of GHD mk4 STRAIGHTER products on sell as well. Please click the following link to check them out.If you have more than 10 pieces in one order we can help u get a wholesale price. Thanks・Regardsb货物断货，货物偶尔的断货只要认真解释一下，买家一般能够理解，最好的办法是告诉买 家自己会积极尽量帮他找到库存，同时向他介绍类似的款式供其选择Hi there,We are really sorry that the bag you order is out of stock at the moment・ I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty bags which have the same style. Hope you like them as well. You can click on the following link to check them out.If theres anything I can help with, Please feel free to contact us. Tha nks.Regardsc：改完价格再次催款，很多情况买家下单后觉得运费过高，不愿意付款希望卖家能够给与折 扣，下而的冋复可以借鉴一下：Hi there,We already reset the price for you. I give you another 1 0% discount on top of the original shipping price・ Because the price we offer is lower than the market price and as you know the shipping cost is really high, we do not make much profit from this product. Hope you are happy with it.I F any further questions, please feel free to contact us.Regardsd大杲订购询问价格，大景订单询盘买家若是赶上采购季节应该是很有诚意的买家,对他们 的冋复要详尽一些，内容一般包括样品的价格，采购最和相应的价格，这个报价建议是包括 运费的，给买家感觉是给他的一•个优惠。

Hi there,Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is 45 usd shipping included, I f 100 pieces in one order, we can offer you the bulk price which is 39・5 usd/piece. I am looking forward to your reply.Regardse海关问。