洲际酒店新员工制服发放步骤（中英文）资料.doc

洲际酒店新员工制服发放步骤Why is this task important for you and our guests?为什么这项任务对你及我们的客人如此重要？Answers: 回答：1. I understand the reasons why a procedure for uniform collection must be in place.我了解到为什么制服须收藏到固定的位置2. I know how to get a new Uniform and linen.我知道怎么得到新的制服及布草3. I know where I can change my uniform.我知道在什么地方换制服4. I know well groomed employees enhance the image of a hotel.我知道穿着整洁的员工增添了酒店的形象5. I can show my professionalism.我能体现我的专业水准WHAT/ STEPS步骤HOW/ STANDARDS如何做/标准1)       Uniform for new hire新员工制服When there is a new hire, a “Staff Uniform Allocation Form” has to be issued by HRD. 当有新员工入职时，由人力资源部发文一张“员工制服分配表”This Form will be forwarded to the Executive Housekeeper.这张表将会转交给行政管家。

Staff will have 3 Sets of uniforms. If all sets are not available, measurement has to be taken by a seamstress.员工有3套制服如果所有制服的型号都不合适，那么就有裁缝为你测量 A Purchase Request for new uniforms must be requested and given to the Executive Housekeeper.如果有人需要购买新的制服，必须将此请求交给行政管家处理 This procedure includes shoe purchase if applicable.购买新鞋也包含在此程序里2) Requisition of new F&B andRoom Linen餐饮订购新的布草Based on quarterly inventory, the Executive Housekeeper will make recommendations for replacement.根据每季的变化，行政管家会推荐购买不同的衣物。

F&B Manager with the assistance of theExecutive Housekeeper will source for samples.餐饮部经理在行政管家的帮助下制定样品When the sample is approved, it will be sent tothe Laundry for a test wash. 样品通过后，将会被送往洗衣房做洗涤测试The Test Report is to be forwarded to the Executive Housekeeper.测试报告将会交给行政管家2)       Place order发出定单When the order is placed the Executive Housekeeper has to ensure that specifications are complete and accurate, i.e. color, size, fabric type, tag for uniform code, etc当发出定单后，行政管家须确定它的规格完整准确，就如颜色，尺码，织物，制服标签等。

4) Delivery交货When new uniform/linen is delivered the Executive Housekeeper must check and ensure the quality and specification is correct.当新的制服/布草交货后，行政管家须检查确定它门的质量及规格是否正确5) Issue发放制服When uniform is received, Uniform staff orLinen staff calls staff for fitting. 当收到制服后，制服房员工或布草房员工叫所有员工试穿If the uniform fits, mark uniform code and send for pressing.如果制服合适，将衣服编码并送往熨烫When it is returned from the Laundry, hangup on rack.将制服送到洗衣房后，将他们挂在衣架上Summary questions：问题概述：1. What is important when new employees are coming?新员工到达后什么最重要？2. Who has to ensure the PR is in place?谁确保把制服放在固定的位置？3. How and who requests new linen in F&B?在餐饮部是谁要求需要新的布草 ？4. Who controls the quality?谁控制质量关？5. Who places the order?谁定单？6. What happens when the new linen or Uniform is delivered?当新的布草和制服交货后会怎样？7. What do I have to consider when the Uniform is issued?当制服发给员工后，我要考虑到什么？。