中西餐服务流程比较分析ppt课件.pptx

Comparison and Analysis of Service Procedures of Chinese and Western FoodContentBasic Procedures of Catering Service1Chinese Food Service Procedures 2Western Food Service Procedures3 Basic Procedures of Catering ServiceDifferent TablewareChina:ChopsticksWestern:Knife and fork Chinese Food Service Procedures Chinese Food Service 1、PreparationChinese Food Service 2、GreetingWarmly welcomeHelp guest to seatPass paper towel、send teaService before the mealChinese Food Service 3、RepastPour wineServe hot dishesService during the mealChinese Food Service 4、Finishing touchesguest servicescheck the sceneclean up the tableclear the sitethe invoicing service Western Food Service Procedures 1、Greeting1.Welcome customers warmly.2.Leading guests to the guests favorite location (if conditions permit).3.Arranging guests to take seats.4.Distributing clean and tidy menus.5.Asking guests have any special thoughts and requests .6.Asking the guest for the white water requirement (cold / hot water / bubble water / ice).7.Introduce the contents of the menu to the guests .8.Cocktail liquor service (pre dinner wine）Western Food Service2、RepastThe first round of serving dishes1.Check food satisfaction, ask what the guests think of the meal, and whether there is any service available to them.2.Observation time for guests dining space.3.Return to the table to see if there is any need for the guests. Or you can clean up the table cups and plates.4.Clear up the table.Second rounds of dishes1.Repeat the first round of service order and process.2.Asking if the guests need dessert service.3.Clear up the table.4.If have the dessert,remember to order and serve dishes.5.Check again whether the dishes on the bill are accurate and the number is accurate.Western Food Service3、Finishing touches1.Prepare the final bill for the guest to pay the bill.2.Assist guests to leave3.Clean up the table.Western Food ServiceThanks For Your Watching!日期：2018年10月。