英语投诉信课件.ppt

Unit 3 Under the sea- Sally ZhanBy the end of the class, we should 1. be familiar with some useful expressions and sentences about letters of complaint.2. learn how to write a complaint letter.ObjectivesStep Onen Check Preparation 检查预习 、相关词汇翻译1. 投诉某人某事2. 投诉诉；抱怨3. 让让某人烦恼烦恼4. 忍受 5. 糟糕的服务6. 令某人大失所望7. 调查 8. 事件 9. 不礼貌 10. 干扰扰;打扰扰11. 退款 12. 更换13. 采取措施 14. 解决问题15. 弥补损失 16. 期待尽快回复 、相关词汇翻译1. complain against sb. about sth. 投诉某人某事2. make a complaint 投诉诉；抱怨3. make sb. annoyed 让让某人烦恼烦恼4. put up with / bear / tolerate 忍受 5. poor service 糟糕的服务6. out of ones expectation 令某人大失所望7. look into / investigate 调查 8. incident / matter 事件 9. bad manners 不礼貌 10. interrupt 干扰扰; 打扰扰11. refund 退款 12. replacement 更换13. take some measures 采取措施 14. solve the problem 解决问题15. make up for the loss 弥补损失16. expect an early reply 期待尽快回复1.很抱歉打扰扰您，但是我必须须投诉诉。

2.我写信是要投诉诉你们们公司产产品质质量差, 并 要求你们们尽快解决问题问题 3.主要的问题问题 如下4.我买买的有问题问题 一方面；另一方面 5.对对此我再也忍受不了了6.我想要尽快退款或更换换 7.我希望你能考虑虑我的建议议并改善这这种状况8.你若能给给予该问题该问题 足够够的重视视，我将感激不尽 9.我在等待一个合理的解释释，并期待及早回复 、相关句型翻译 Useful sentence patterns1. 很抱歉打扰扰您，但是我必须须投诉诉2.我写信是要投诉诉你们们公司产产品质质量差, 并要求你们们尽快解决问题问题 3.主要的问题问题 如下4. 我买买的有问题问题 一方面;另一方面 5. 对对此我再也忍受不了了相关句型翻译 Useful sentence patternsI feel sorry to trouble you but I am afraid that I have to make a complaint. I am writing to complain about the poor quality of the products of your company and ask for solutions to the problem as soon as possible.The main problems are as follows. There is something wrong with I bought. For one thing, .; for another (thing), I can hardly put up with /bear /tolerate it any more. 6. 我想要尽快退款或更换换。

7. 我希望你能考虑虑我的建议议并改善这这种状况 8. 你若能给给予该问题该问题 足够够的重视视, 我将感激不尽 9. 我在等待一个合理的解释释，并期待及早回复 、相关句型翻译 Useful sentence patterns I would like to have a refund or a replacement as soon as possible. I hope you can consider my suggestions and improve the situation. I would appreciate it very much if you could give due attention to this matter.I am waiting for a reasonable explanation and expecting an early reply. Step Two (self-study) Learn the useful sentence patterns by heart.投诉诉信【写作点拨拨】 投诉信也叫抱怨信,是投诉者因对所购买的某种商品或某项服务不能达到自己的要求而向有关部门或个人写的正式信件。

在信中要写出自己的不满意之处,也可提供一些解决方案,希望相关部门或个人采取一定的合理措施帮助解决单元话题 写作 Step Three (co-study)1. 投诉信的结构投诉诉信一般分为为三个部分:开头头段: 提出投诉内容说明与收件人的关系,点出写作的意图主体段: 说明具体情况写明投诉的原因、问题的经过及产生的后果结结束段: 提出解决办法表达希望上述问题得到尽快解决的强烈愿望,对于有关人员做出的努力表示感谢,并希望尽快得到满意的答复单元话题 写作2. 确定文体、时态 、人称1)文体:投诉信写投诉信要语气坚定,要证明责任确实在对方;最后要明确指出问题 出在哪儿及你的具体要求,还可说明由此给你带来的不便或伤害,以加强投诉的力量2)时态 :主要使用一般过去时,兼用一般现在时3)人称:第一人称认真审题，做到“四确定” （ 1）体裁格式 ：应用文（书信）格式 （ 2） 主体时态：一般过去时（兼用一般现在时） （ 3） 中心人称： 第一人称 （ 4） 内容要点：（列提纲） 2 投诉事由要点一投诉事由要点二；投诉事由要点三；投诉事由要点；1自我介绍，说明投诉事件；3 提出要求 或希望The approach to writing a complaint letter典题训练题训练 Step Four Practice and display 假如你是乘客李华华，对对所乘坐航班不满满意，原因有如下四个： 1）航空公司给给你弄丢丢了一个重要的包，内有公司机密文件； 2）飞飞机晚点一个半小时时； 3）飞飞机上的食物很差； 4）乘务员务员 (stewardess / attendant)的服务态务态 度不太好。

请请你就此事给给航空公司写一封投诉诉信100120词词Step Four Practice and display nUsing the model patterns above, each group will write a part of the letter and display their works.SummaryDear_, My name is Im writing this letter about Im sorry to say that Im very unhappy about First of all, Secondly, Thirdly, Fourthly, I hate to have to say this, but Honestly speaking, The focus of my complaint is I do hope Finish the whole composition after class and hand in it. HomeworkThanks for your concentration!Dear manager, My name is Li Hua, a passenger of your airline. Im writing this letter about your bad service. Im sorry to say that Im very unhappy about your airline. First of all, your airline lost one of my bags, in which there is an important paper of our company. Secondly, my plane was one and a half hours late. You know, I had to attend an important meeting in time. Thirdly, the food on the plane was terrible. Fourthly, I hate to say this, but I think the attendant on the plane was unfriendly and impolite to me. Honestly speaking, this is the worst airline I know in the world. The focus of my complaint is where my bag is. I do hope you can help me find my bag and improve your service. Yours sincerely, Li Hua自我介绍投诉事件投诉事由要点概括句对抱怨、投诉的总结句突出投诉的中心议题提出要求和希望投诉细节Dear manager, My name is Li Hua, a passenger of your airline. Im writing this letter about your bad service. Im sorry to say that Im very unhappy about your airline. First of all, your airline lost one of my bags, in which there is an important paper of our company. Secondly, my plane was one and a half hours late. You know, I had to attend an important meeting in time. Thirdly, the food on the plane was terrible. Fourthly, I hate to say this, but I think the attendant on the plane was unfriendly and impolite to me. Honestly speaking, this is the worst airline I know in the world. The focus of my complaint is where my bag is. I do hope you can help me find my bag and improve your service. Yours sincerely, Li Hua。