Making Apologies.ppt

Making Apologies,GROUP 3,Contents,ComparisonSpoken and WrittenApology GateEvery Country Apology Comparison Apology,,Comparison between Chinese and Western in Apologizing,Apologizing is common throughout the world, but the way people apologize varies from culture to culture.,WESTERN,In the West apologizing is expected and those who apologize are forgiven and respected.,Chinese,The idea of saving face is deeply rooted in Chinese culture.So sometimes Chinese areshy to apologize.,,Whatever offended anybody, western people will apologize.And attitude must be sincere. Even her/him is child or ,they will say“Sorry.”or“I’m sorry to hear that!”,Chinese,In our traditional culture,When higher-up or elder offended subordinate or younger, they are no need forapology.,,Apology means that you are responsible for errors . It is a very serious matter.There is substantial contents.,Chinese,If you haven't done anything wrong, also had an apology.,,Making Apologies Spoken and Written,Spoken Apology,Requiretimely formal sincere,(Office ambience)M：Hey, Chao Hao, I need to talk to you。

C：What's wrong?M：Did you offer John in the Technology Department a ride to the lunch today?C：(恍然大悟) 哎哟，我忘得一干二净了M：He waited a long time for you today!C：啊呀，害他等我半天Oh dear, what should I do?M：Find him immediately and apologize!C：你说什么？Apologize?M：Apologize, A-P-O-L-O-G-I-Z-E， 就是道歉！,C：我可不能对他说我忘了，总得找个理由吧！M：不要找出种种理由来解释 It's always best to be truthful and sincere when you apologizeC：也是要道歉嘛还是老老实实，找借口让人听起来不诚恳好，我这就去找JohnC：行了，没事了M：你跟他道歉了？C：不，John已经走了，我给他写个email就行了M：写email不太好Email is too impersonal when you need to ask forgiveness。

你要道歉最好还是当面说好，更正式一些C：那，我给John的打个，好吗？这样不是又快，又能直接讲话嘛！M：That's a good ideaMaking cell phone call)C：Mary, John没接，所以我给他留了言，说今天忘了带他去午餐会，我感到很抱歉这下总算结束了这件事I'm glad that's overM： Over? No way! 留个言就算完啦？不行， 你得做得更慎重一些C：哎，我去找他，他不在我打，他不接我留了言，道了歉这还不行呀？M：你最好今天在他桌上留个条亲自写个条表示道歉会让他感到你很有诚意要更地道的话，你还可以给他留个小礼物A small gift as a sign of your sincerityC：我哪知道他喜欢什么呀？M：他喜欢看篮球C：OK, I have an idea! 我去买两张篮球比赛的票我跟他一起去.当然，要是他不再生我气的话M：Great! So remember: when you make mistakes, the best thing is to apologize immediately. When a verbal apology is not enough, write a note and give a small gift.C: 知道了，知道了。

我这就去买票谢谢Mary.M：You're welcome!,Written Apology,An apology letter is important to learn how to write for the following reasons：it tells how you feelit gets a point acrossit helps you practice good writing techniques.,How to Write an Apology Letter,You really mean what you sayLet the reader know your point in theletter or the reason for deciding to write them this letter.The next thing that needs to be acknowledged is not only what theproblem is but how to solve it.,Dear Frank：I am terribly sorry to tell you that I have lost the valuable book you were so kind to lend me last week. I read it everyday and intended to finish it next month. Last night when I came to my room，it was nowhere to be found. I will try to recover it as soon as possible. If I fail to find it，I will get a new book for you.But I am afraid it can never take the place of the old one. Old books are like old friends. Once lost，they can never be replaced. They are connected with cherished associations which the new ones can never have. And for this irrecoverable loss，I am to blame. I was so careless with my things. This is a warning to me to be more careful in the future.Yours truly，Tom,The eight famous people of the world,“Apology Gate“,,,,Tiger Woods I want say to each of you simply, and directly, I am deeply sorry for my irresponsible and selfish behavior I engaged in.,Bill ClintonWhat I want the American people to know, what I want the Congress to know, is that I am profoundly sorry for all I have done wrong in words and deeds. I never should have misled the country, the Congress, my friends and my family.,,,,Edison Chen I would like now to apologise to all the people for all the suffering that has been caused and the problems that have arisen from this. I would like to apologise to all the ladies and to all their families, for any harm or hurt that they've been feeling, I'm sorry.,John Edwards I made a serious error in judgment and conducted myself in a way that was disloyal to my family and to my core beliefs.,,,,Ashley DupreWhen I think about his speech, I think of her face, her eyes, the hurt.,Mark Sanford The bottom line is this:I have been unfaithful to my wife . I hurt a lot of different folks. And all I can say is that I apologize.,,,,Akio Toyoda I would like to apologize from the bottom of my heart for the worries that we have caused to the people around the world, including China, for the recent recalls. I'm very sorry.,Barack ObamaI want to make clear that in my choice of words I unfortunately gave an impression that I was maligning the Cambridge Police Department or Sergeant Crowley specifically, and I could have calibrated those words differently。

Comparison,apologize excuse me sorry,apologize to tell someone that you are sorry for doing sth wrong or causing a problem, used especially when you feel responsible for sth you have done.,。