大一商务英语课文及笔记整理.doc

Companies need customers. Some companies provide goods. Such as clothes, cars and food. Other companies provide services, for example insurance, banking information technology or training.Companies want repeat business, in other words, they want customers to buy from them again and again.to win customer loyalty, many companies have a code of practice, or set of rules, for customer care. The code of practice explains what the customer can expect of the companies. Customers can complain about the service or help they receive, and the goods they buy.Our personal service（个性化服务 ） lets you take care of (=deal with) all you banking needs by telephone, at a time and place to suit you, 24 hours a day, 365 days a year.You can call to check your balance结余结存, pay a bill, discuss a personal loan个人贷款 or increase your Visa Card limit. All calls from within the UK are charged at local rates.Expect sth from/of sb 对某人抱有某种期望Make a loan of +钱数Our company employees who make customers unhappy must apologise in person. Our company also has a number of items 项目种类that it can give to customers who are dissatisfied with their service. These range from to 这些种类由 到 Our company offers a full range of services to professional customers , companies and organisations. Our trained staff职员 can help with everything from individual workstation工作站 to planning a complete office. In our company you can purchase购买 from the specialist Business Catalogue专门的商品目录, or from the complete range in the store. Optional delivery 可供选择的 选择卸货港交易and assembly 装配services are available on require. Enquire at the store for more details.Public interest ad 公益广告 Social interest 社会公益Complain to sb about/of sth Complain that 接宾从Make complaints. 投诉Compulsory course 必修课Optional course compulsory education 义务教育Port 港口Discharge goods 卸货On 一 就 上演 上映Delivery letter 送信Inquire into= look into=enquire Enquire about 询问What is good about customer service you receive?Do you have any criticisms 批评责备of the customer service?Critical eyes 责备的眼光Business analystMrs 已婚 ms 未知 miss 未知Action-packed令人激动的entitle sb to do sth 给某人权利At a discount打折Discount rate贴现率At any time of the day在一天的任何时间Be giving to doing 喜欢More and more shops have late night opening to allow people to shop after work.Put sth right摆正 纠正错误Exhaust pollution 废气污染Extended contract 长期合同Premises 经营场所Mineral water矿泉水Would you like us to send you our new catalogue?Shall I arrange for someone to come and see you next week?I sorry about this. We can , of course, offer you a refund.退款Would you like to look around the factory?Check in 办理登机手续Attendant服务人员 侍从 随从Upgrade向上的斜坡 升级 改善。