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Cabin AnnouncementRev.12--前 言《客舱广播词》是乘务员进行机上广播的基本依据，共分为常规广播词、CIQ、特殊情况广播词、专包机广播词和紧急情况广播词五部分《客舱广播词》页面右上方为广播词版本及内容编号，持有人需保证其为最新版本，并按要求及时更换相应编号内容，保持其与公司要求相统一离职时需将其交回客舱乘务员和兼职安全员在执行航班任务时必须携带《客舱广播词》，进行优质的客舱广播，为旅客带来舒适、安全的感受，增加公司的社会美誉度《客舱广播词》由股份公司客舱部质量管理处负责编写和修订中国南方航空股份有限公司二○一三年五月 广播原则1、广播执行者：首选：乘务长根据人员信息，指定具有广播员资格的乘务员进行广播；备选：机上预录广播2、广播语言顺序：中文——英文——目的地国家语言3、广播内容:《客舱广播词》中括号内的内容为可选项，广播员可根据航班实际情况决定播读与否；《客舱广播词》中标有A、B、C等序号的内容为根据不同机型、不同航线、不同舱位制定的同一广播项的不同选项，广播员可自行选择进行播读4、广播要求：基本要求：语速适中、咬字清晰服务类广播词：语气亲切、自然紧急情况广播词：语气坚定、沉稳。

Cabin AnnouncementRev.12--目 录1.常规广播词1.1起飞前1.1.1登机广播 1.1.2驾驶舱欢迎词1.1.3地面工作人员离机（宽体机关门前）1.1.4致礼欢迎及起飞前安全检查1.1.5安全演示1.1.6起飞前安全提醒1.2飞行中1.2.1起飞后（关键阶段）呼唤铃响安全带灯未灭1.2.2飞行中飞行计划广播1.2.3 机上升舱1.2.4 餐前广播1.2.5国际远程第二餐广播1.2.6颠簸 1.2.7A明珠俱乐部会员招募广播词（发放明珠卡）1.2.7B明珠俱乐部会员招募广播词（不发放明珠卡）1.2.8机上免税品销售1.2.9夜间飞行1.2.10播放空中养生八段锦广播1.2.11驾驶舱预计到达信息广播1.2.12预计到达信息广播1.2.13下降前安全检查1.2.14中转信息广播1.2.15着陆前安全确认1.3落地后1.3.1终点站落地1.3.2国际航班中途经停国内段广播1.3.3国内航班经停国内站广播1.3.4国际终点站落地（广州进港的伦敦，悉尼，墨尔本，布里斯班，珀斯，奥克兰）的通程联运航班1.3.5首尔落地1.3.6落地滑行时（根据实际情况选读）2.CIQ广播词2.1A填写入境卡2.1B美国入境卡填写（发放时）2.1C美国入境卡填写（下降前确认 ）2.2各国检疫规定2.3喷洒药物 3.特殊情况广播词3.1起飞前 3.1.1等待旅客登机3.1.2查找行李 3.1.3核查机票、护照、3.1.4清舱 3.1.5清点旅客 3.1.6等待随机文件3.1.7等待餐食3.1.8 等待起飞 3.1.9机械故障 3.1.10天气原因推迟起飞3.1.11装货等待3.1.12配平不好/调整座位、3.1.13除冰 3.1.14飞机滑回停机位3.1.15空调系统在地面制冷不佳3.2飞行中 3.2.1录像系统故障3.2.2供水系统故障3.2.3找医生 3.2.4机上有病人备降3.2.5氧气面罩意外脱落3.2.6严重颠簸 3.2.7由于强逆风飞机推迟落地时间3.2.8空中盘旋 3.2.9备降（降落站天气不好）3.2.10中途站天气不好直飞3.2.11返航 3.2.12加降加油 3.3落地后 3.3.1旅客下机广播3.3.2等待下机 3.3.3无停机位，旅客需要在机上等待3.3.4候机楼拥挤 3.3.5经停航班提醒3.3.6下机时下雨下雪 3.3.7临时着陆 3.3.8航班取消 3.3.9延误后对转机旅客的广播3.3.10禁烟告示 3.3.11机组休息区3.3.12停止销售免税品3.3.13广播找人 3.3.14失物招领 3.3.15公安人员上机执行公务3.3.16拖车将飞机拖至停机位（引擎熄火后）4专包机广播词4.1专机起飞广播4.2专机落地广播4.3各国使节 4.4劳务专家 4.5两会代表欢迎词4.6运兵 4.7元旦 4.8春节期间 4.9“三·八”妇女节4.10“五·一”劳动节4.11“六·一”儿童节4.12“八·一”建军节4.13教师节（9月10日）4.14中秋节 4.15国庆节 5 紧急情况广播词5.1客舱起火 5.2灭火后 5.3客舱释压 5.4释压后 5.5有准备的陆地迫降5.6有准备的水上迫降5.7劫机得到控制5.8爆炸物威胁5.9爆炸物威胁解除5.10爆炸物威胁——旅客撤离飞机6 附表6.1广州进港航班停机位与到达区域对照表6.2摄氏与华氏温度对照表6.3各机场三字代码 6.4代码共享航空公司6.5机上预录广播编码CONTENTS1. General Announcement1.1 Prior to Take-off 1.1.1 Boarding 1.1.2 Welcome from the Cockpit1.1.3 Ground Staff Departing the Aircraft (Only for Wide-body Aircraft)1.1.4 Greetings& Safety Check for Take-off1.1.5 Safety Demonstration1.1.6 Reminder for Take-off1.2 In-flight1.2.1 Passenger Calls during Ascending1.2.2 Flight Plan Announcement1.2.3 Upgrade1.2.4 Announcement before the Meal Service1.2.5 Announcement before the Second Meal Service on Long-haul International Flights1.2.6 Turbulence1.2.7 A Sky Pearl Club Member Recruitment (For Flights with Distribution of Sky Pearl Club Cards)1.2.7 B Sky Pearl Club Member Recruitment (For Flights with No Distribution of Sky Pearl Club Cards)1.2.8 In-flight Duty-free Goods Sales Service 1.2.9 Night Flights1.2.10 In-flight Baduanjin1.2.11 Front -deck Estimated Arrival Information1.2.12 Estimated Arrival Information1.2.13 Safety Check before Landing 1.2.14 Transit Information1.2.15 Safety Check before Landing1.3 After Landing1.3.1 Landing at the Final Destination1.3.2 Domestic Stopover of an International Flight 1.3.3 Domestic Stopover of a Domestic Flight 1.3.4 Landing at an International Destination (Baggage Through Check-in)1.3.5 Landing at Seoul Incheon International Airport1.3.6 Taxiing after Landing (If Applicable)2. CIQ Announcement2.1 A Distributing Entry Forms2.1 B Completing Entry Forms for Arrival in the US (Upon Distribution) 2.1 C Completing Entry Forms for Arrival in the US (Before Descending)2.2 Quarantine regulations2.3 Spraying against Insect Infestation3. Special Situation 3.1 Before Takeoff3.1.1 Waiting for Passengers Boarding3.1.2 Baggage Finding out3.1.3 Ticket and Passport Check3.1.4 Cabin Clearance3.1.5 Passenger Count3.1.6 Waiting for Flight Documents3.1.7 Waiting for Catering3.1.8 Waiting for Take off 3.1.9 Mechanical Problems3.1.10 Delayed by Weather Condition3.1.11 Waiting for Cargo Loading 3.1.12 Imbalance/Seat Adjustment 3.1.13 Deicing3.1.14 Taxiing Back to the Apron3.1.15 Breakdown of Air-conditioning3.2 In-flight 3.2.1 Video System Breakdown 3.2.2 Drain System Breakdown 3.2.3 Call for Doctor3.2.4 Diversion for Patient3.2.5 Oxygen Mask Drop Down3.2.6 Severe Turbulence3.2.7 Delayed Due to Strong Head Wind3.2.8 Holding3.2.9 Diversion(bad weather at destination) 3.2.10 Flying Directly Due to Bad Weather3.2.11 Return to the Original Airport3.2.12 Additional Landing for Refueling 3.3 After Landing3.3.1 Disembark3.3.2 Waiting for Disembark3.3.3 Waiting onboard for Apron3.3.4 Crowded in Waiting Hall3.3.5 Reminder for Transit Flight3.3.6 Raining when Disembark3.3.7。