好文档就是一把金锄头!
欢迎来到金锄头文库![会员中心]
电子文档交易市场
安卓APP | ios版本
电子文档交易市场
安卓APP | ios版本

如何回复客户邮件(PPT42页).ppt

43页
  • 卖家[上传人]:博****1
  • 文档编号:605394506
  • 上传时间:2025-05-20
  • 文档格式:PPT
  • 文档大小:5.15MB
  • / 43 举报 版权申诉 马上下载
  • 文本预览
  • 下载提示
  • 常见问题
    • 单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,如何回,复,复客户,邮,邮件,目录,一.,又,又爱又,恨,恨的电,子,子邮件,1,2,二.电子邮,件,件制胜,十,十法则,3,三.,如何回,复,复邮件,案,案例,THEGOODANDTHE BADOFE-MAIL,电子邮,件,件的好,处,处及利,弊,弊,随意,是否过于随意,点击按钮就可以把信息发给很多人,是否由于发信太容易而是我们收到太多的电子邮件,你可以粘贴附件并很容易的发出,如果不质疑,我们可能会下载带病毒的文件;此外,大容量的文件需要花费较长时间下载快捷信息继续几秒就可以发出,速度过快,有时候点击了“发送”又想收回,比较便宜,我们收到很多垃圾邮件,可以选择优先次序打开邮箱时,你可以决定先读哪封邮件,存在迅速恢复电子邮件的压力,我们为,什,什么喜,欢,欢它?,我,我,们,们为什,么,么讨厌,他,他?,THEWEAKESTLINKSINYOUR E-MAIL,电子邮,件,件中的,最,最薄弱,环,环节,1,语句表,达,达过时,2,过多使,用,用冗长,的,的表达,法,法,3 要,多,多用主,动,动语态,4 注,意,意标点,符,符号的,使,使用,5 太,多,多客套,THEWEAKESTLINKSINYOUR E-MAIL,电子邮,件,件中的,最,最薄弱,环,环节,1 你,是,是从古,代,代穿越,过,过来的,吗,吗?,THEWEAKESTLINKSINYOUR E-MAIL,电子邮,件,件中的,最,最薄弱,环,环节,1 你,是,是从古,代,代穿越,过,过来的,吗,吗?,“Please be informed,兹通知,Kindly be advised,现谨通知,I am writing to advise you,我写信建议您,I would like to bring to your attention,我想提请您注意,“Further to the telecon today between your goodself and the undersigned,为回应今天阁下和签字人之间的,”As spoken in our telecon today“,据我们远距离会议,THEWEAKESTLINKSINYOUR E-MAIL,电子邮,件,件中的,最,最薄弱,环,环节,2 So manylong-windedexpressions,过,过多,使,使用冗,长,长的表,达,达法,。

      KISS原则,KeepItShortand Simple.,使用像,“,“buy”、,“,“try”、,“,“start,”,”和,“,“end”这,样,样的短,词,词,而,不,不要用,“,“purchase,”,”、“endeavour,”,”、“commence”,、,、“terminate”,THEWEAKESTLINKSINYOUR E-MAIL,电子邮,件,件中的,最,最薄弱,环,环节,3 Lets getmore active,要,要多用,主,主动语,态,态不要说,:,:,要,要说,Arrangementshavebeen madefor arepeat order to be de-spatched to youimmediately.,Theseminarwill be conductedbyAdrian.,Thecauseofyourcomplainthas beeninvestigated.,I havearrangedfor arepeat order to be senttoyou today.,Adrianwillconduct theseminar.,I havelooked intothismatter.,THEWEAKESTLINKSINYOUR E-MAIL,电子邮,件,件中的,最,最薄弱,环,环节,4 ColonsColonsColons 冒,号,号 冒,号,号 冒,号,号。

      Date:12January,Time:9:00,Venue:Sheraton Towershotel,Date12January,Time9:00,VenueSheratonTowers hotel,THEWEAKESTLINKSINYOUR E-MAIL,商务写作中,的,的最薄弱环,节,节,5 Thank you!谢谢,你,你!,使用自然文,体,体,就仿佛,在,在交谈,而,不,不要使用那,些,些已经存在,论,论数十年的,枯,枯燥的套话,10 STEPS TO GOOD BUSINESSE-Mail,商务邮件制,胜,胜十法则,1 RememberyourABC,记,记住你,的,的ABC,2 Becourteousand considerate,礼,礼节周,到,到,3 Useappropriate tone,使,使用恰当的,语,语气,4 Write naturally and sincerely,自,自然而然真,诚,诚的写作,5 RemembertheKISSprinciple,牢,牢,记,记KISS,原,原则,6 Usemodern terminology,使,使用现,代,代语句,7 CCto the whole world,抄,抄送给全,世,世界,8 Vague subjectline,模,模糊的主,题,题行,9 Useactive not passivevoice,用,用,主,主动语态,,不,不用被动语,态,态,10 ComposeCLEAR communications 用,“,“CLEAR”手法撰,写,写文书,10 STEPS TO GOOD BUSINESSE-Mail,商务邮件制,胜,胜十法则,1 RememberyourABC,记,记住你的ABC,A,ccurate,(准确),B,rief,(简洁),C,lear,(清晰),认真核对实,施,施准确,涵盖所有相,关,关细节,细致校队,保持句子简,短,短,使用简单的,表,表达法,使,使,用,用非专业性,语,语言,使用简单、,明,明了的语言,用轻松、自,然,然地风格撰,写,写,不要拘泥礼,仪,仪或过分亲,昵,昵,10 STEPS TO GOOD BUSINESSE-Mail,商务邮件制,胜,胜十法则,2 Becourteousand considerate,礼,礼节周到,问候语,礼,礼节、呼应,(,(第一封信DearMr/Ms,分,分清男女,,之,之后关系好,了,了再Hi,brother/friend,),),。

      立即回复所,有,有信件即,使,使不能立即,回,回答客户问,题,题,你也要,发,发邮件告诉,客,客户你会很,快,快给予相近,慎,慎重的答案,今天的今天,一,一定要回,香港、台湾,、,、韩国2个,小,小时内回复,印度11点,之,之前回复,中东下午1,点,点前,澳大利亚收,到,到后马上回,欧洲下午三,点,点前一定要,回,回,美国下班前,回,回(根据各,国,国的时差和,工,工作习惯统,计,计),重点突出,,意,意思明确,牢记3R,原,原则引导,你,你的读者(Reader)给予你,期,期望的答案,(,(Response),否,否则你永远,不,不能确定是,否,否会得到你,希,希望的结果,(,(Result),落款要,有,有完整称呼,落款有公,司,司标识以及,详,详细联系资,料,料10 STEPS TO GOOD BUSINESSE-Mail,商务邮件制,胜,胜十法则,DearJagtap,How are you?,Thisis Carrie,colleagueof Alina.,Thanks foryourinquiry,wehavesomequestion,s,to confirmwithyou.,1.,T,he material forthebeltis fused alumina zirconiawith4 tpye:40#,60#,80#,120#whichtypedo you need?,2.BOSCH GWS 5-100 has littledifferentfrom,what,you have seen it onfactory.,At last,happyNew Year,in advance,.,Bestregards,Carrie,Yantai Sanmon Machinery EquipmentsCo.,Ltd.,A:Room1306,No.462SouthQingnianRoad,ZhifuDistrict,264000,Shandong,China,T:00865356656652|F:00865356527199|M:008618561088021|Skype:carriezhang0100,W:http:/|E:,有称,呼,呼,,有,有问,候,候,有自,我,我介,绍,绍,使用1,2,清,清楚,明,明确,公司,信,信息,明,明确,温馨,的,的节,日,日祝,福,福,10STEPSTOGOODBUSINESSE-Mail,商务,邮,邮件,制,制胜,十,十法,则,则,From ,Date 12:34,To ,Subject REMINDER!,John,Appreciate if you would consider and bear in mind that I am no longer responsible for dealing with petty cash.Some of your staffs keep bringing their vouchers to me,but this responsiblity has been taken over by Martin in Accounts.He is the one who should be contacted henceforth for all petty cash matters.,Your co-operation is appreciated in making sure all your staffs know about this,BRgs/Sally,令人,不,不舒,服,服的,主,主题,行,行,措辞,即,即无,理,理又,生,生硬,过时,说,说法,结尾,很,很无,礼,礼,,“,“staffs”,一,一词,不,不加,“,“s,”,”,结尾,处,处不,能,能偷,懒,懒,10STEPSTOGOODBUSINESSE-Mail,商务,邮,邮件,制,制胜,十,十法,则,则,3Useappropriatetone,使,使,用,用恰,当,当的,语,语气,不要,说,说,要,要,说,说,Wecannotdoanythingaboutyourproblem.,Thisproblemwouldnothavehappenedifyouhadconnectedthewirespropertly.,YourTVsguaranteeisup,soyouwillhavetopayforittofixed.,Unfortunatelyweareunabletohelpyouonthisoccasion.,Theproblemmayberesolvedbyconnectingthewiresasshowninthehandbook.,YourTVsguaranteehasended,sounfortunatelyyoumustbearthecostofanyrepairs.,10STEPSTOGOODBUSINESSE-Mail,商务,邮,邮件,制,制胜,十,十法,则,则,3Useappropriatetone,使,使,用,用恰,当,当的,语,语气,一下,表,表达,法,法在,商,商务,写,写作,中,中要,避,避免,使,使用,:,:,Yourfailuretoreply.,Youdidnotsee.,Wemustinsist.,Yoush。

      点击阅读更多内容
      关于金锄头网 - 版权申诉 - 免责声明 - 诚邀英才 - 联系我们
      手机版 | 川公网安备 51140202000112号 | 经营许可证(蜀ICP备13022795号)
      ©2008-2016 by Sichuan Goldhoe Inc. All Rights Reserved.