酒店客房电控门钥匙控制制度资料.doc

酒店客房电控门钥匙控制制度Policy & Procedure政策和程序A. KEY SYSTEM 钥匙系统1. Emergency Master Key Card 应急用万能钥匙卡The Emergency Master Key (EMK) can open all guest room’s lock including double locked. There will be Three keys issued. One to be kept by the General Manager. One to be kept by Duty Manager for the daily operation. One to be kept in GSM safe deposit box for Emergency Use only. The date, room number, reason, time taken and time return must be recorded on a logbook each time the EMK is taken out of the safe deposit box.应急用万能钥匙卡可以开启所有客房的门锁，包括反锁。

这种钥匙仅发三把一把由总经理保管 ，一把由宾客服务经理保管,用于日常运作，一把保存在宾客服务经理保险柜中，仅在紧急情况发生时使用 2. Grand Master Key Card 万能钥匙母卡The Grand Master Key Card (GMK) can open all guestrooms’ lock except double locked from the inside. This key will not be made; instead the Executive Housekeeper Master will be issued with the same function. The different between the Grand Master Key Card and the Executive Housekeeper Master Key Card is that if an Executive Housekeeper Master Key Card is lost, only that Key Card needed to be replaced and it will not affect other Executive Housekeeper Master Key Cards. However if a Grand Master Key Card is lost, all other Grand Master Key Card must also be replaced.万能钥匙母卡可开启所有客房的门锁，但内部反锁除外。

一般习惯不用制作此卡，而用具有同样功能的行政管家万能钥匙卡代替万能钥匙母卡与行政管家万能钥匙卡的区别在于，如果行政管家万能钥匙卡丢失，只需重配此卡，对其他行政管家万能钥匙卡没有影响但是如果万能钥匙母卡丢失，则所有其他万能钥匙母卡都必须重新配置3. Executive Housekeeper Master Key Card 行政管家用万能钥匙卡The Executive Housekeeper can also open all guestrooms’ lock except double locked from the inside. There will be Two keys issued to be kept by the Executive Housekeeper and Assistant Executive Housekeeper; The key cards must be locked in a safe deposit box when off duty.行政管家万能钥匙卡可以开启所有客房的门锁，内部反锁除外此卡只发两把，由行政管家保管，下班后万能钥匙卡必须锁在保险柜内。

4. Sub-Area Master Key Card 万能钥匙子卡区域主管卡The Sub-Area Master Key Card can open all guest room’s door lock of the individual area except double locked.万能钥匙子卡区域主管卡可以开启指定区域客房的门锁，内部反锁除外Area # of Key Used by 区域 钥匙数量 使用人Area 1 2 Area Supervisor (AM/PM)区域主管 (上午/下午)Area 2 2 Area Supervisor (AM/PM)区域主管 (上午/下午)Area 3 2 Area Supervisor (AM/PM)区域主管 (上午/下午)Area 4 2 Area Supervisor (AM/PM)区域主管 (上午/下午)Area 5 2 Area Supervisor (AM/PM)区域主管 (上午/下午)Area 6 2 Area Supervisor (AM/PM)区域主管 (上午/下午)5. Sub-Blocks Master Key Card万能钥匙子卡楼座卡The Blocks Master Key Card can open every 5 blocks of guest rooms’ door lock except double locked, only for morning and afternoon shift.楼座卡万能钥匙卡可开启五栋客房的门锁，反锁除外,仅针对早班和中班。

Morning Shift早班Area Block #of Key Used by区域 栋 钥匙数量 使用人Area 1 101 -- 105 3 Room Attendant 客房服务员 106 -- 110 3 Room Attendant 客房服务员 Area 2 201 -- 206 3 Room Attendant 客房服务员 207 -- 212 3 Room Attendant 客房服务员 Area 3 301 -- 305 3 Room Attendant 客房服务员 306 -- 310 3 Room Attendant 客房服务员 Area 4 401 -- 407 3 Room Attendant 客房服务员 408 -- 415 3 Room Attendant 客房服务员Area 5 501 -- 507 3 Room Attendant 客房服务员508 -- 513 3 Room Attendant 客房服务员 Area 6 601 -- 603 3 Room Attendant 客房服务员Night Shift夜班The Night Shift will take the card form the Area Supervisor afternoon shift.夜班员工将接收中班主管钥匙卡。

B. MASTER KEY CARDS MAKING & ISSUING PROCEDURES万能钥匙卡制做及发放程序Emergency Key Card, Executive Housekeeper Master Key Card and Sub-Master Key Card will be made and issued by the Front Office Manager with the General Manager’s approval. A logbook will be maintained to record the Key Card issued and returned.应急用钥匙卡、万能钥匙卡、万能钥匙子卡由前厅部经理负责监制及发放，总经理批准所有钥匙的发放及返还必须设登记簿进行详细记录Floors Master Key Card and Section Floor Master Key Cards will be made and issued by the Front Office Manager. A logbook will be maintained to record the Key Card issued. In addition, the Front Office Manager will print out a master key cards ma。