check-in酒店英语入住登记.ppt

LOGO,单击此处编辑母版文本样式,,第二级,,第三级,,第四级,,第五级,,,*,,单击此处编辑母版标题样式,,,,,,,,,,,LOGO,,单击此处编辑母版文本样式,,第二级,,第三级,,第四级,,第五级,,单击此处编辑母版标题样式,,,*,,,Check-in,Steps to Check-in,1. Greet guests,,2. Ask the guest whether he/she has a reservation with the hotel.,,3. Yes--- check the record in computer.,,No --- sell rooms.,,4. Ask the guest to show his/her identification.,,5. Ask the guest to fill in the registration form.,,6. Ask about the way of payment.,,7. Form the check-in record.,,8.Give the room keycard to the guest,,9. Call the bellman,,10. Thank the guest.,,,,,,,,,,,,,,,,,,,,Glenn Chicago Hotel,,,,Tang Liao,12 March,15 March,1,Single,1,980 RMB,Tang Liao,,8 March,Lan Lan,,,,,,,,,,,,,,,,,,,,,Glenn Chicago Hotel,,Check-in,(R: receptionist G: guest ),,R: Hello, Welcome to Chicago Hotel. How may I help you?,,G: Yes, I want to check-in.,,R: Do you have a reservation, sir?,,G: Yes, I reserved a single room.,,R: Ok sir, may I have your name?,,G: My name is Tang Liao.,,R:,(Check the computer),Yes, Here it is. You reserved a single room from March 12 to March 15, right?,,G: Yes.,,,R: Ok Sir, may I see your passport, please?,,G: Here you go.,,R: How would you like to pay?,,G: In cash.,,R: Ok Sir. Here is your key card. You are in room 508 on the fifth floor.,,G: Thank you.,,R: Please enjoy your stay.,,A=local guide B=Tour leader C=Receptionist,,,C: Good evening! Welcome to our hotel.,,A:,1.,______(晚上好! 我需要一个套房，八个单人间和三个双人间。

),,C: Have you made a reservation?,,A: Yes.,2.,______(我们是为一个德国团队预订的),,3. ____________我来自中旅，该团共有15个游客，团号为SHCITS-A070828.),,,,",中旅”,CITS China International Travel Service,,C: I’m sorry, but I don’t see your reservation here.,,A:,4.,______(我们肯定办过预订，因为我三天前还确认过5.________(你可以再查一下吗？或者联系销售部？),,C: All right. Let me check again. Ah, yes, here it is. We have one suite, eight singles, and three twins for CITS.,,B:,6.,______ (有什么问题吗？),,A: No, everything is all right.,,B:,7.,______(客房都准备好了吗？),,C: Yes, they are. May I have your passports, please?,,B: Sure. Here you are.,,C: Thank you. Would you please fill in these registration forms?,,B:,8.,______(登记表填好了。

我们可以拿钥匙吗？),,C: Here are the keys. Have a pleasant stay in our hotel.,,B: Thank you very much.,,,,Translation:,,,1.,晚上好! 我需要一个套房，八个单人间和三个双人间2.,我们是为一个德国团队预订的3.我来自中旅(CITS)，该团共有15个游客，团号为SHCITS-A070828.) __________________________________,,4.,我们肯定办过预订，因为我三天前还确认过Translation:,,1.你可以再查一下吗？或者联系销售部？,,_________________________________,,2.,有什么问题吗？,,_________________________________,,3.,客房都准备好了吗？,,__________________________________,,4.,登记表填好了我们可以拿钥匙吗？,,__________________________________,,,,,,,Surname ___________ Name ____________________,,Nationality ___________ Sex _____ Birthday,,.,,Room No .________ Room rate ________,,Passport No.,803214,,Date of issue,Sept 6, 2006,Valid until,Sept 5, 2012,,Permanent address,252 Kings Street, New York, USA,,Occupation,Doctor,Tel.,555-880-321,,Method of settlement of bill (please check one:),,□ Cash □Credit card □ Check,,Date of arrival_______________________________,,Date of departure___________________________,,Guest’s signature___________________________,,,,,MONEY, JEWELS AND VALUABLES MUST BE DEPOSITED IN THE,,HOTEL SAFE; OTHERWISE THE MANAGEMENT CANNOT,,ASSUME ANY RESPONSIBILITY.,,REGISTRATION FORM,,,Key Sentences,Greet the guest,,Hello Sir/Ma’am. How may I help you?,,,Ask about reservation,,1. Do you have a reservation, please?,,2. Could you tell me your name, please?,,Could you spell your name, please?,,-----Yes, we have your reservation. You’ve reserved a single deluxe room with sea view, haven’ t you?,,,Check-in,,Ask about length of stay,,How long will you be staying, please?,,,Ask about identification,,May I see your,ID Card/passport,please, Sir/Ma’am,,Please show your…..,,,Ask about payment,,How would you like to pay, please?,,,----In cash. / By credit card.,Ask the guest to fill in the registration card,,1.Could you please fill in this registration card?,,2. Please complete this registration form.,,,,,Tell the guest where their room is,,1. Here is your key card. You’re in room 508 on the fifth floor.,,2. The bellboy will show you to your room.,,,Tasks (group work):,Situation 1:,,1.,Your name is Brown.,,2. You have reserved a double room from the 5th, May to the 7th, May.,,3. Now you are checking in.,,4. You want to pay by credit card.,,,Situation 2:,,1.,Your name is Lily, coming to Guilin for a conference. (meeting),,2. You prefer to stay in Guilin Sharaton Hotel from August 8th to 12th.,,3. You ask for a single room.,,4. You need the morning call service.,Keys,,1. Good evening! I’d like to have one suite, eight singles, and three twins, please.,,2. We’ve booked them for our tour group from Germany.,,3.I’m from China International Travel Service and the group code is SHCITS-A070828. We have 15 passengers.,,4. I’m sure we have made a reservation because I reconfirmed three days ago.,,5.Could you check again or contact the Sales Department?,,6. Is there any problem?,,7. Are the rooms ready?,,8. The forms are finished. May we have the keys to our rooms?,,。