前厅部英语测试题试卷(参考答案).doc

前厅部英语测试题试卷 姓名： 得分： 一、中翻英（共10题，每题1分，共10分）1、收据 receipt 2、签名signature3、服务费 service charge 4、付现金 pay in cash5、账单 bill 6、豪华套房deluxe suite7、折扣 discount 8、金卡会员 gold card member9、接待处reception 10、用信用卡支付 pay with credit card二、填空（共15题，每题2分，共30分）1、Your room number is 666.您的房间号码是666。

2、 How many days would you stay here ? 您住几个晚上？3、Please sign your name here . 请在这里签字4、This is the most favorable price for you . 这是给您的最优惠价格5、The phone is busy right now . 占线6、Let m see if there’s a room available . 我得查一下是否有房间7、Would you mind filling in the registration form ? 您填一下登记表好吗？8、May I know your payment for deposit cash or credit card ?您的押金是用现金还是信用卡9、May I reconfirm your departure date? 我能再确认一下你们离店的日期吗？10、Here is your room card . 这是您的房卡11、What’s your opinion of our service ? 您对我们的服务有什么意见吗？12、If you extended to check-out before six o 'clock in the afternoon , it should be charged half-rate.如果您延至下午六点前退房，需加收半天房费。

13、Would you like to check and see if the amount is correct?请您核对账目，看是否正确好吗？14、Are you with a company ? . 有人与你一起来住吗?15、We’ll be looking forword to seeing you again. 我们盼望能再次和您见面四、补充对话（共15题，每题5分，共60分）Part one A :Good evening. what can I do for you , sir ？（有什么可以帮助您的，先生？）B: Three weeks ago, I was booking a twin-room, （三个星期前，我预定了一间两张单人床的房间）I’m Caruthers T.E.A: Just a moment, please, Mr. Caruthers. I’ll check our reservation record. （我查看一下今天的预订记录）. …Sorry to have kept you waiting, sir. Yes, you have reserved a twin-room from today to the 3rd.B: Yes, exactly.A: May I have your passport （请出示您的护照）please? Thank you, sir. B: Sure, Here you are.A: Will you please fill in the registration form? （请您填一下这张登记表。

B: Is it all right?A: Yes, thanks. How would you like to make payment, cash or credit card?（您打算怎么付款，现金还是信用卡？）B: Credit card? （信用卡？）A: Certainly. Here’s the key to Room 808. Please keep it. Hope you have a nice stay here . （预祝您入住愉快B: Thank you.Part two Staff : Good morning. Mr. Smith. How are you today ?（您今天过得好吗？）A: Good morning. Jane. I’m fine , （我很好）and you?B: I’m fine too. Are you check-out today? （您今天离店吗）?A: yes, I think soB: Did you enjoy to stay here ？（您在我们这儿住得还愉快吧?）A: Yes, I did.B: I hope our service is to your satisfaction .（希望我们的服务您能满意）A: Sure. I’m very pleased with everything here.B: Thank you. I wish you a nice trip home and look forward to seeing you again.A: Thank you. 。