地面服务实用英语100句.doc

地面服务实用英语 100 句词汇机场设施：机场 airport候机楼 terminal休息室 lounge吸烟区 smoking area值机柜台 check-in counter安检处 security counter问询处 information desk电子显示屏 imformation display售票处 booking office行李领取处 luggage claim area行李查询处 liggage inquiries加油站 mobile station廊桥 jet bridge机坪 apron手推车 luggage cart电梯 lift/elevator摆渡车 ferry /shuttle bus机坪设施：机坪 apron 客梯车 passengers step car延误原因：流控 rate of flow control 空管 air traffic control 大雾 heavy fog 能见度低 poor visibility 公司 company 军事活动 military exercise 雷暴 thunder storm其他词汇飞机 aircraft机组 crew乘务员 flight attendent乘务长 purser机长 capton行李架 overhead conpartment素食 vegtarian food清真餐 muslim food儿童餐 children’s food头等舱 first class经济舱 economy class随身行李 carry-on item身份证 id card行李票 luggage stub婴儿车 baby stroller护照 pass port备降 land in the alternate airport 滞留旅客 stranded passengers 航材 spare parts 机械故障 malfunction改签 endorse 退票 refund 直飞航班 direct flight/ non-stop flight中途经停航班 layover flight中转旅客 transfer passenger补班 supplementary flight实用 100 句问路1.Hello,what can I do for you? Excuse me,may I help you? 有什么可以帮您的？2 .Can you tell me where is gate No.47？/ where is gate No.7?3. Go upstairs/downstairs/straight.请上楼、下楼.请直走 4 .Turn right/left.请右/左转5. The lounge of our shenzhen airlines is on the opposite of gate number 5 深航的贵宾厅就在 5 号登机口对面。

6 .There were a restarant beside gate No.4.登机服务：7..Your gate is No9.您的登机口在 9 号8 .Welcome you on board 欢迎登机9 .I’m sorry, my english is poor ,please speak slowly.不好意思，我的英语不是太好，麻烦慢点说10..You want limousine ? 您想坐小车？11. You have to wait about 10minutes ,and the limousine is only for the fisrt class itself, so your friend may not share this car.你得等 10 分钟，小车只为头等舱旅客旅客服务，所以您的朋友可能就不能和您一起坐小车了 12 .I’m so sorry for the inconvinience caused to you 对给您造成的不便我深表歉意13 Is my seat aisle seat or window seat?我的座位是靠靠走廊的还是靠窗座位啊？14.Put your id document away 请收好您的证件15.Special meals should be ordered 24hours brfore the flight taking off .but we will try to request Muslim foods for you 机上特殊餐食需提前 24 小时预定，但我们会精良要求清真餐给你。

16.Sorry ,we can not serve you vegetarian meal on this flight because time is so limited 对不起，由于时间仓促，我们无法再本次航班为您提供素食17.It is flying 3 hours 飞行时间 3 小时18．Your boarding gate is scheduled to be NO.10.But there is likely to be some change.Please pay attention to the announcement and the flight information display.您的登机口预计在 10 号，但可能有些变动，请关注一下广播和航显19．Let me make a further check.我进一步确定一下20. We would like to have a change about your seat ,because it was an emengency exitNow your seat number is 我们要给您换个座，因为您之前的座位是安全通道。

现在您的座位是…21.Where are you going? Where is your destination?您去哪？22..When do we departured?我们什么时候登机？23.It was code-sharing flight这是代码共享航班24．The plane is taxing，it will come soon 飞机正在滑行，很快就过来了25..The ground service don’t know the exact time of departure, you have to ask the purser 地面没有具体的的起飞时间，您得问下乘务长26. Be quick !抓紧时间27.. Is there any place I can recharge my cellphone?有地方充电吗？28.Over there.在那边29.This is terminal B 这是 B 候机楼30.Mind your step!小心台阶31 You have to walk a while,the elevator was broken down.您要走一下。

电梯坏了32 Do you have any checked luggage?您有托运行李吗？33. I want an upgrade. Is anyone who can help me?我想升舱请问下得找谁？34. You could ask the purse, if the first class seats are available ,only making up the price difference is Ok.你可以找乘务长，如果头等舱有空座，补齐差价就可以了35..how can I add my mileage to the membership card?36．You can call the 95080. She can help you 请打 95080.他能帮你解决丢东西37..I’ve lost my handbag, could you help me?我的包包丢了，能帮我找下吗？38．Could you describe it ? Do you know where you lost your luggage?你能描述下吗？还记得丢在哪了吗？39..It was yellow, maybe it was at the security counter, do I have the time to get it back?黄色的，可能掉在安检口了，我有时间回去拿吗？40.. OK,let me make a further check.好，让我再确认一下41..lady,your bag was there,but if you go back maybe you will miss the flight。

您的包包在那，但如果你回去拿的话，可能就来不及了42．I give you our number of LOST& FOUND.,Is it Ok?我给您我们行查可以吗？漏乘43..I’m sorry to tell you you have missed the fligh,/ I am sorry, you could’t catch this flight 很遗憾的告诉您，您赶不上这班飞机了44.The door of the aircraft was closed down ten minutes before departure time 飞机起飞前十分关舱门45.I have try my best to help you ,but it was already closed down 我已经尽量的帮您了，但飞机已经关门了，46. Please go to check-in counter No.29 to endorse请到 29 号值机柜台改签拉超大47. I’m sorry this flight is almost full ,there were not much room for the stroller (婴儿车) . 不好意思，今天航班客满，飞机上没地方放婴儿车了。

48.let me check it ,is it ok?现在为您办理托运可以吗？49. It was free,and I can assure you it arrive with you at the same time.这是免费的，并能保证能够同机抵达50.It can’t be broken ,because it was put on the head of the other luggage 不会损坏的，因为我们把它放在其他行李的最上面51. please put it together,let me check it right now.请收好您的婴儿车，我现在就为您办理52.Please put it beside the entry doorand tell the purser we’ve handled it with the luggage tag.请将婴儿车放在舱门口旁边，告诉乘务长我们已经为您办过了托运53..I’m sorry your luggage is oversize/overweight.there were no room for it 您的行李超大、超重了。

延误 54 I'm sorry to inform you that your flight was delayed today, due to late aircraft arrival delay（ bad weather）. 很遗憾地告诉您,由于飞机晚到（天气原因）,您今天的航班延误了55.We're so sorry,You。