国开电大《商务英语1》单元自测5任务5答案.docx

国开电大《商务英语1》单元自测5任务5答案国开04009商务英语1任务51：—Oh. But why didn’t he just own up and tell someone — : He was too scared that he would be fired, I suppose. ; You should have told him that earlier. ; So be careful with our job. 参考答案：He was too scared that he would be fired, I suppose. 2：—I bet that Mike wished you had told him that earlier. — : We should also find what the customers think. ; So be careful with our job. ; Well, Mike isn’t a fool, he won’t do that again. 参考答案：Well, Mike isn’t a fool, he won’t do that again. 3：—Hello, David! I haven’t heard from you for a long time. How have you been recently — : Not bad, thank you. ; That’s ok. ; Long time no see. 参考答案：Not bad, thank you. 4：We are entitled to cancel it if you fail to the contract. : honor ; sign ; draw up 参考答案：honor 5： improve your service, you need to make market surveys so as to know what your customers are thinking and demanding. : In order that ; So as to ; In order to 参考答案：In order to 6：二、阅读理解：阅读下面的对话，选择合适的内容将对话补充完整。

CLERK: Hello, Big City Electricity, how may I help you today PETERS:_____. CLERK: May I have your account number PETERS: Certainly, it’s 4392107. CLERK: Thank you, is this Mr. Peters PETERS: Yes, this is Mr. Peters. CLERK: Thank you. What can I help you with PETERS: _____. CLERK: I’m sorry to hear that_____. PETERS: The bill is 300% higher than last month. CLERK: Terribly sorry for that. Let me ask you a few questions and then I’ll see what I can do. PETERS: OK, Thank you for your help. CLERK: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity PETERS: I usually pay about $50 a month. CLERK: Thank you._____ PETERS: $200. I can’t understand why. CLERK: Yes, Mr. Peters. Was your usage different in any way PETERS: No, it was an average month. CLERK: I’m sorry there certainly seems to be a mistake. PETERS: Well, I’m happy you agree with me. CLERK: I’ll contact a service representative. And what’s your phone number PETERS: 408-533-0875 CLERK:_____. We’ll do our best to change this as quickly as possible. PETERS: Thank you for your help in clearing this up. A. I think I’ve been overcharged for the past month. B. I’m terribly sorry about the mistake. C. I’m calling concerning my electricity bill. D. And how much did we charge on this bill E. Why do you think we charged you too much 参考答案：子问题 1：C; 子问题 2：A; 子问题 3：E; 子问题 4：D; 子问题 5：B 7：—Hi, Lily, what’s up with Mike I heard the boss yelling at Mike earlier today. — : It is better to tell someone to get it fixed. ; He was so scared. ; It’s said that Mike made a mistake and then tried to cover it up. 参考答案：It’s said that Mike made a mistake and then tried to cover it up. 8：—Your request for compensation made me surprised. What happened — : It’s true. ; It’s because of the quality. ; There must be something wrong. 参考答案：It’s because of the quality. 9：—Oh. But why didn’t he just own up and tell someone — : He was too scared that he would be fired, I suppose. ; So be careful with our job. ; You should have told him that earlier. 参考答案：He was too scared that he would be fired, I suppose. 10：The re-examination results indicate that one-third of the goods are not standard. : up to ; on ; within 参考答案：up to 11：It is better to tell someone to get it . : fixed ; fix ; fixing 参考答案：fixed 12：二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确为“T”，错误为“F”。

It’s clear that success and failure are important and common topics. Every business has its ups and downs, and so does every person. In other words, sometimes we succeed and sometimes we fail. Another common way of saying this is “You win some and you lose some.” Nobody wins all the time, not even in the great success stories that we read or hear about. Think of a successful entrepreneur. Now, do you think that person achieved great success on his first attempt In 99% of cases, the answer is no. Every successful businessperson learned through failure. Now have a look at your favorite business news site. You’ll see that almost every story can be put into either the category of success or that of failure. Businesses either grow or shrink but they don’t remain the same. 1. Every person has his or her ups and downs.{T; F} 2. A common saying “You win some and you lose some” means that sometimes we succeed and sometimes we fail.{T; F} 3. 99% of successful businessmen achieved great success on their first try.{T; F} 4. Successful businessmen learn through failure.{T; F} 5. Businesses either shrink or remain the same.{T; F} 参考答案：子问题 1：T; 子问题 2：T; 子问题 3：F; 子问题 4：T; 子问题 5：F 13：—Hello, David! I haven’t heard from you for a long time. How have you been recently — : That’s ok. ; Long time no see. ; Not bad, thank you. 参考答案：Not bad, thank you. 14：—I bet that Mike wished you had told him that earlier. — : We should also find what the customers think. ; Well, Mike isn’t a fool, he won’t do that again. ; So be careful wit。