副本电梯维保管理体系手册-1.doc

※※科技信息工程##电梯维保质量保证体系手册电梯维保质量保证体系手册目录一、颁布令····································································31、关于《质量保证体系手册》颁布的说明·········································42、颁布令《管理制度》························································· 5二、总则 ··································································· 6三、引用标准 ·································································7四、术语和定义 ·······························································8五、管理体系 ·································································91、公司组织机构框图 ·························································92、公司部门与岗位设置 ·······················································103、职责和权限 ·······························································10①总经理的职责、权限 ·························································10②工程部经理的职责、权限························································11③行财部经理职责、权限 ·····················································12④工程部职责、权限 ··························································13⑤质检员职责、权限 ·························································14⑥安全员职责、权限 ··························································15⑦维保人员职责、权限 ·······················································165、管理制度〔详见《管理制度手册》〕六、质量体系 ·······························································191、质量方针和目标 ··························································192.质量管理体系的编制程序 ·················································203、质量管理体系控制框图 ·····················································224、公司质量目标分解图 ·······················································235、公司各部门质量目标 ·······················································24①、工程部 ··································································24②、行财部 ··································································246、电梯维保质量管理控制······················································257、公司内部审核······························································298、文件和资料管理控制 ······················································309、记录控制程序 ····························································3210、不合格产品〔服务〕控制 ·················································3311、纠正和预防控制程序 ··················································· 3412、采购控制程序 ····························································3713、质量安全检验控制 ······················································ 3814、安全管理控制程序 ·······················································3815、质量安全培训控制程序 ···················································3916、外包控制程序 ····························································4017、用户投诉信息管理控制 ··················································4118、监视装置和检测设备的控制 ··············································4119、安全监察 ······························································42七、其它·····································································43八、附件···································································※※科技信息工程##文件颁布令本公司依据《机电类特种设备安装改造维修许可规则〔试行〕》〔国质检锅[2003]25号〕规定的要求编制完成了《质量保证体系手册》、现予以批准颁布实施.本手册是公司电梯维保质量保证体系的法规文件,是指导公司建立并实施电梯维保质量管理体系的纲领和行动准则,公司全体员工必须遵照执行.特此颁布.总经理：二○一五年十月十日主题词：颁布令 抄 报：董事长 抄 送：公司各部门※※科技信息工程##文件关于《质量保证体系手册》颁布的说明为了能更好的按照国家标准进行施工和管理,规范电梯维修、保养制度,提高电梯维修、保养质量,公司研究决定制定本《质量保证体系手册》.该《质量保证体系手册》适用于本公司电梯维修、保养业务过程全范围内的质量管理,对公司组织机构体系、人力资源配置、电梯维修、保养流程与岗位责任制、施工过程中的质量控制手段和安全措施进行了规范,公司要求本公司全体人员和部门均要在《质量保证体系手册》所规定的制定、流程、体系内工作,并按照《质量保证体系手册》所要求的标准不断改进工作质量的管理水平.本《质量保证体系手册》的截至有限期为2018年10月10日.二○一五年十月十日主题词：颁布 说明 抄 报：董事长 抄 送：公司各部门 ※※科技信息工程##文件颁布令经公司研究决定颁布实施以下制度：公司制度劳动纪律守则总经理、工程部经理职责财务工作管理制度财务部岗位职责安装、维修保养、改造后的技术服务制度安装、维修保养、改造质量信息反馈制度营销部岗位职责电梯安全管理规章人员培训、考核制度工具、设备管理制度汽车与工具管理制度安装部经理岗位职责安装队施工班组长责任制质检员岗位责任制电梯管理、维修、维修人员培训制度技术工程部经理责任制技术保养部经理岗位职责技术档案资料管理制度电梯技术档案管理制度技术档案与办公设备管理制度意外事件和事故的紧急救援措施与紧急救援演习制度文明生产、安全生产制度电梯定期报检制度维修人员守则操作人员守则电梯设备与机房规章制度工程维修人员岗位职责电梯的维修制度事故分析、处理制度电梯安装电工、钳工岗位责任制三角钥匙安全使用规定特此颁布 总经理：二○一五年十月十日 主题词：颁布令 抄 报：董事长 抄 送：公司各部门 二、 总 则1、电梯属于特种设备,其维保的技术性强,危险性大,维保质量直接关系到人身和设备的安全.为了全面贯彻国家颁发的有关法规等文件的执行,确保我公司电梯维修保养服务的质量,本公司决定编制《质量保证体系手册》,建立质量保证体系.2、本《质量保证体系手册》是我公司对电梯设备维保控制过程进行的总体描述,也是我公司对电梯设备维保质量的纲领性和法规性文件,用于证实保证工作质量符合要求的能力,要求公司全体员工遵守本手册,开展各项质量工作.3、本《质量保证体系手册》进行质量管理观点是：质量第一,一切为了用户、用各种制度与程序,确保产品质量.4、本《质量保证体系手册》进行质量管理的基本任务是：贯彻执行质量第一的方针,以先进的技术为基础,科学管理为手段,提供优质服务,实现最佳效益.5、公司所有员工必须主动接受国家各级质量监督部门的检查,虚心听取意见,以优良服务和优质工作创信誉.6、本《质量保证体系手册》若与国家颁发的最新标准有抵触时,以新标准为准.三、引用标准1、GB/T10058-1997 《电梯技术条件》2、GB/T10059-1997 《电梯实。