The Speed of Trust.ppt

The Speed of TrustStephen M.R. CoveyTrust Mythsn nMyth – Myth – Trust is nice to have - social virtueTrust is nice to have - social virtue n nRealityReality – Trust is hard-edged economic – Trust is hard-edged economic driver gives speed & low costs that can be driver gives speed & low costs that can be measuredmeasuredn nMyth – Myth – Trust is slow Trust is slow n nRealityReality – Yes: restoring trust takes time, & – Yes: restoring trust takes time, & building trust sometimes can be slow, but building trust sometimes can be slow, but once established Trust produces speed – once established Trust produces speed – nothing else is as fastnothing else is as fastFour Cores of Credibility1.1.Integrity2.2.Intent3.3.Capabilities4.4.ResultsTrust’s 13 Behaviors1.1.Talk StraightTalk Straight2.2.Demonstrate Demonstrate RespectRespect3.3.Create TransparencyCreate Transparency4.4.Right WrongsRight Wrongs5.5.Show LoyaltyShow Loyalty6.6.Deliver ResultsDeliver Results7.7.Get BetterGet Better8.8.Confront RealityConfront Reality9.9.Clarify ExpectationsClarify Expectations10.10.Practice Practice AccountabilityAccountability11.11.Listen FirstListen First12.12.Keep CommitmentsKeep Commitments13.13.Extend TrustExtend Trust 5 Character Behaviors1.1.Talk straight Talk straight or lyingor lying2.2.Demonstrate Respect Demonstrate Respect or not to show or not to show respectrespect3.3.Create Transparency Create Transparency or Hide, cover up or Hide, cover up things, not explaining your reasons things, not explaining your reasons behind your actionsbehind your actions4.4.Right Wrongs Right Wrongs – deny or justify wrongs– deny or justify wrongs5.5.Show Loyalty Show Loyalty – betray or take credit – betray or take credit yourselfyourself5 Competence Behaviors1.1.Deliver Results Deliver Results – perform poorly or – perform poorly or fail to deliverfail to deliver2.2.Get Better Get Better – force fit become – force fit become irrelevantirrelevant3.3.Confront Reality Confront Reality – give lip service, – give lip service, ignore realityignore reality4.4.Clarify Expectations Clarify Expectations – leave – leave expectations unclearexpectations unclear5.5.Practice Accountability Practice Accountability – point – point fingers, don’t take responsibilityfingers, don’t take responsibility3 Character & Competence Behaviors1.1.Listen First Listen First – speak first / listen last – speak first / listen last or not at allor not at all2.2.Keep Commitments Keep Commitments – Over – Over promising & under-delivering – #1 promising & under-delivering – #1 way to build trust, destroys trust fast.way to build trust, destroys trust fast.3.3.Extend Trust to Others Extend Trust to Others – withhold – withhold trust. Real trust!trust. Real trust!Smart Trust MatrixFrom Trust to Influencen nWho influences You?n nWho do You influence?How?MEET JOHNNY“THE BAGGER”How does Johnny “the Bagger” Influence Others?Four Cores of Credibility1.1.Integrity2.2.Intent3.3.Capabilities4.4.Results。