凯文国际商务酒店客房部标准工作程序sop（中英文）修改版.doc

凯文国际商务酒店客房部标准工作程序sop（中英文）修改版酒店客房部标准丁作程序GENERAL 总述Task No: Description1. Grooming and Appearanee仪表仪容2. Check Uniform and How to Grooming Standards 制服检查及仪表仪容标准3. Body language and attitude肢体语言及态度4. How to Conduct Briefing怎样主持例会5. Communicatc with Housekeeping Department与客房部沟通6. How to Greet the Guest怎样问候客人7. Occupational Health and Safety职业健康卫生及安全HOUSEKEEPING OFFICE&GUEST FLOOR客房办公室及客房服务9 Lost and Found Procedure失物招领程序10. Monthly IJ nen Inventory 月度布草盘点11・ Master Key Sign Out Procedure 丿J能钥匙签领程序12. Sign in Procedure签到程序13. Sign out Procedure签退程序11. Guest Room Amenities & Supplies Set-up客用品配放15. "Do Not Distribute" Procedure for Rooms 房间“请勿打扰”程序16. Clean Room Procedure清洁房间程序17. How to Clean Electric Kettle怎样清洁电水壶.18. How to Clean the Glasses怎样清洁玻璃杯19・ How to Clean Ice Bucket怎样清洁冰桶120. How to Change Pi 1 low Case怎样史换枕套21. How to remove laundry wooden boxes / hangers 撤出送衣篮及衣架22. Reporting to the Guest Floor到楼层报到23. How to make up bed怎样做床24. How to Clean the Bath Room Floor怎样清洁浴室地板25. How to Clean the Mini Bar怎样清洁小酒吧26. How to Dust the Furniture怎样给家具擦尘27. How to clean the mirror怎样清洁镜子28. How to Clean the Bath Tub怎样清洁浴缸29. How to Clean Shower Room怎样清洁淋浴间30・ IIow to Clean the Bath Room Wall怎样清洁浴室墙血31. How to clean the vanity top and hand basin怎样清洁血台和血盆32. How to Clean / Polish the Bathroom Fittings 怎样清沽和抛光浴室电镀配件33. How to Clean the Toilet Bowl怎样清洁马桶34. How to Vacuum the Carpet怎样给地毯吸尘35. How to Clean the Telephone Set怎样清洁机36. How to Handle Wake up Call怎样处理叫醒服务37. Guest Shoe Shine Service擦鞋服务38. Safe Deposit Box needs to be opened in Checked out guest room 当客人离店 后要检杳保险箱必须打开39. How to Ilandie the Left Guest Room vine card怎样处理无用的客房钥匙卡40. Extra Bed and Baby Cot Procedure加床和婴儿床处理程序41. Guest Laundry Pick up During Room Check杏房同时收取客衣242. Guest Laundry Pick up Requirement via Receiving Call 客人要求收取洗 衣43. Fold Towel毛巾的折叠44. How to Remove Room Service Basket怎样撤出送餐的餐具45. How to Clean Guest Floor Corridor怎样淸洁走廊46. How to Assist Guest with Luggage/Parcel怎样协助运送客人行李47. Mini-bar consumption check小酒吧消耗检杳48. Mini-bar daily replenishment每H补充小酒吧49. How to Handle “Open Door” Request怎样处理开房门的请求50. Breakage, Loss and Damage Procedure 遗失损坏处理程序51. How to Check Guest Floor Corridor如何检杳走廊52. How to Inspect Bathroom如何检杳一卫生间53. Care and Handling of Guest/s Belongings小心照看客人财产54. Returning Keys and Worksheet交还钥匙和工作表55. Check into Housekeeping Office在客房部办公室报到56. Vacuum carpet after washed洗过地毯后的吸尘57. How to Escort Guest to Elevator怎样护送客人至电梯58. Cleaning chemical using in Housekeeping客房部常川的清洁剂59. How to polish wooden surface如何给木制表血抛光60. I low to use and clean a vacuum cleaner如何使川和清理吸尘器61. Guest Laundry Emergency紧急洗衣62. Super clean program超级清洁程序63・ Ono Entry Room System—•次进入房间364. Zero Room Defects零缺陷的房间65. Turn down Service开床服务PUBLIC AREA公共区域66. Push brush sweeping扫地67. Dust mopping推尘68 Wot mopping湿拖69 Wall washing by hand手工洗墙錐70 How to Clean the A/C Grill 怎样清洁空调口71 How to shampoo carpet extraction 抽洗地毯72 How to Clean Upholstery Fabric怎样清洁沙发及.软包墙面73 How to Clean Wall-paper怎样清洁墙纸74 Cleaning of Office清洁办公室75 Cloak Room Procedure衣帽间的程序76 Staircase clcaning清洁楼梯77 How to clean windows怎样清洁窗户78 Stone floor scrubbing擦洗石制地血79 Locker room cleaning史衣室的清洁80 How to pol ish wooden surface如何给木制表面抛光81 How to use and clean a vacuum cleaner 如何使用和清理吸尘器82 Dry foam shampoo on carpet T•洗地毯83 Cleaning of outlets各餐饮场所的清洁84 Inspection of back of house 4 后区的检查85 Cleaning of lobby人堂的清洁86 PA. Store roomPA的仓库87 Cleaning supplies and oquipmcnt return 返还清洁用品及设备88 How to clean urinal bowel怎样清洁小便池89 How to polish brass怎样给铜器抛光90 How to clean skid proof and dustproof pad 如何清洁防滑垫及防尘垫91 How to crystallization for marble floor怎样给大理石地面做晶面处理92 How to maintai n and clean leather surface 如何保养和清洁皮革表面93 How to clean telephone怎样清洁94 Cleaning of pantry/store room清洁T作间和储藏室95 Washroom Care公共卫生间的清洁96 Check into public area service associates PA 员丁•报道的检查97 Prepare daily work allocation准备H常丁作分配98 Lobby inspection人堂的检杳99 Inspection of lifts检杳电梯100 Inspection of restroom 检杳洗手间101 Inspection of outlets 检杳各餐饮场所102 Inspection ofback stairs检杳后楼梯103 Inspection ofpantry/storo room检查工作间及储藏室5Housekeeping - Policies & Procedures Manual 客房部-制度和流程指南6Housekeeping - Policies & Procedures Manual 客房部-制度和流程指南78Housckeeping - Policies & Procedures Manual 客房部-制度和流程指南客房部-制度和流程指南10 11Housckeeping - Policies & Procedures Manual 客房部-制度和流程指南12Ilousekeeping - Policies & Procedures Manual 客房部-制度和流程指南13Housekeeping - Policies & Procedures Manual 客房部-制度和流程指南14Housekeeping - Policies & Procedures Manual客房部-制度和流程指南15 16 17Housekeeping - Policies & Procedures Manual客房部-制度和流程指南18 1920Housekeeping - Polici。