外销员外贸外语辅导：关于道歉和解释的.docx

外销员外贸外语：关于道歉和解释的Appology　　Dear Mr. / Ms,　　We are sorry we cannot send you immediately the catalogue and price list for which you asked in your letter of March 10. Supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy.　　Yours faithfully　　赔礼　　敬重的先生/小姐，　　对三月十日来信所要名目和价格单，很愧疚不能立刻寄去印刷商两周后供货，一旦收到，我们将给您寄去一份　　您真诚的　　Explanation　　Dear Mr. / Ms,　　I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.　　On referring to our earlier correspondence,I find that I had mistaken the date for completion. The fault is entirely mine and I deeply regret that it should have occurred.　　I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay. I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime. These arrangements should see the installation completed by next weekend.　　Yours faithfully　　解释　　敬重的先生/小姐，　　昨天收到你的来信，埋怨你新家的中心加热系统未按 规定 时间装好，对此我特别关怀。

参考较早的通信，我发觉我搞错了完成日期错误完全是我的，对此我特别愧疚　　熟悉到我们的疏忽给你造成的不便，我们将竭尽全力避开再耽误我已指示这项工作优先做并让工程人员加班这样安排会于下周完成安装　　你真诚的。