礼宾部标准程序行李寄存及物品转交、借雨伞(英文).doc

B: Good morning, sir/miss, what can I do for you? G: I was check out just now, I want to store this luggage B: Certainly! May I know your name and room number? G: My name is Duncan Wong! The room number is 1314 B: Yes, Mr Wong. Is there any valuables and breakables items in your luggage? G: One notebook PC, please take care of it! B: Mr Wong, notebook PC is very valuable, I suggest you take it by yourself! G: It’s inconvenience, will you hold it for me carefully? B: Certainly! Mr Wong, but according to the regulation of our hotel, valuables and breakables is can not be stored, here is a valuables and breakables letter of authority, if there is no problem, Please have a look and sign your name here! G: OK! B: Mr Wong, here is your luggage tag, please show us your luggage tag when you take back your luggage! G: Thank you! B: Are there any things I can do for you? Mr Wong?G: I’m going out now, here is two pieces of file, can you help me deliver to my friend? B: Certainly! Mr Wong, May I know your friend’s full name and contact number? G: My friend is Tim Chen, The telephone number is 18929906931 B: And what about your telephone number? G: 18929906836 B: May I put it in the envelop/ G: Yes, thank you! B: Don’t mention it, please inform your friend to show us the ID Card when he take it. By the way, when will he take it back? G: About half an hour! B: Certainly! May I inform you when your friend taken it back? G: Ok! That’s great B: Your information has been finished. If there is no problem, Please have a look and sign your name here! B: Mr Wong, here is your voucher. If your friend isn’t take it, you can show this voucher to take back your file. All of your procedure has been finished. May I arrange a vehicle for you?G: No, thank you! I’m fear than it will rain, can you oblige me with an umbrella? B: Certainly! Just a moment, please! I will get it for you. B: Here is a lending services from, Please sign your name here! B: Thank you! Here is your umbrella! G: Thank you! B: You are welcome, Mr Wong. All of your procedure has been finished. Are there any things I can do for you? G: No, thank you! B: Have a good day. Good bye。