品质管理品质知识某某汽车品质系统介绍

1、此处是大标题样稿字样十五字以内 / Agenda Quality4S1.yTsottael Qmuality Excellence Company Policy Letter No.1.2. Brief History of FLH Quality Management3. Quality Arrow (Quality is Job#1)4. QS-9000/ISO 14001 System/Quality Operating System5. TGW Reduction / VRT / SAQ6. TGR / Kano Model 1. Ford Total Quality ExcellenceCompany Policy Letter No. 1 Quality is defined by the customer; the customer wants products and services that, throughout their life, meet his or her needs and expectations at a cost that represents

2、value. 品質是由顧客所定義 Quality excellence can best be achieved by preventingproblems rather than by detecting and correcting them after they occur. 達成卓越的品質必須注重在問題的預防 All work that is done by Company employees, suppliers, and dealers is part of a process that creates a product or service for a customer. Each person can influence some part of that process and, therefore, affect the quality of its output and the ultimate customers satisfaction with our products and services.每個公司員工對品質及最終的顧客滿意都有貢獻 Ford Tot

3、al Quality Excellence Sustained quality excellence requires continuousprocess improvement. This means, regardless of how good present performance may be, it can become even better.維持卓越的品質必須持續作流程的改善 People provide the intelligence and generate the actions that are necessary to realize these improvements.改善的智識及行動來自人 Each employee is a customer for work done by other employees or suppliers, with a right to expect good work from others and an obligation to contribute work of high(口徑;水準,程度c) aliber t

4、o those who, in turn, are his or her customers.後工程即是顧客;不接收不良,不傳送不良- Chairman of the board 2. 福特六和品質管理之發展演進1/41986- Introduction/Localization 引入福特原廠產品開發標準如Worldwide DesignRequirement 及Worldwide Product AcceptanceSpecifications 。 品管部門轄AP-QC (裝配及製造品管)及QA(品保) 。 對供應商推行福特Q-101全球性品質管理規範。 廠內推動UPAS-Uniform Product Assessment System-產品品質統一稽核系統。 1984年起正式推動品管圈(QCC)活動。Achievement 1986年正式通過加拿大法規標準,成為台灣第一個成車外銷的廠商。 福特六和品質管理之發展演進 2/419861991 Self-development/Expansion 1988年起福特六和採購部門設立專責單位,全力輔導零組件廠商提昇品質。 導入先期品質規劃

5、觀念APQP(Advanced Product Quality Planning)及品質基礎教育如團隊導向問題解決手法-8D(Team Oriented Problem Solving 8Disciplines) 。Achievement 全球福特總部品質評鑑人員評定金全壘打車系為全球同車系品質之冠。 1990年引擎鑄造廠獲頒象徵福特品質最高榮譽的Q1獎 1991年裝配廠獲頒象徵福特品質最高榮譽的Q1獎。福特六和品質管理之發展演進 3/419911996 Upgrading/ Standardization 建置QIS(Quality Information System)系統,在生產線上直接反應品質問題並於第一時間即時改善。 1994年導入顧客導向式車輛評價系統 Nova-C (New Overall Vehicle Assessment- Customer)。 1996年起導入QOS品質運行系統。Achievement 1994年獲得Q1再次驗證肯定。 1996年成為國內首家汽車業者通過ISO-9001國際標準驗證,得到世界品質系統標準的肯定。 福特六和品質管理之發展演進 4/41

6、996nowTransformation/ Internationalization 1996年起開始推動福特生產系統-FPS(Ford Production System)。 2000年起廠內開始推動Six Sigma品質改善專案活動。 2002年導入新版QOS品質運作系統及FCPA消費者導向產品稽核系統 (Ford Consumer Product Audit)。Achievement 1997年榮獲國際環境管理系統ISO 14001驗證。 1998年獲得汽車業國際品質系統QS-9000驗證肯定。 2001年福特六和引擎廠新人圈榮獲福特總部CDQA(Customer Driven Quality Award)總裁獎。 2001及2002年獲得福特FPS全球評比最高層級之榮耀。 2002年獲得ISO 9001/QS 9000及ISO 14001整合系統驗證。83. Ford Quality is Job#1 ArrowFord Motor Company QOSQUALITY OPERATING SYSTEMDrive ProcessDeliver ResultsPerformanc

7、e to StandardsFuture CustomersCurrentProductModelCreation LaunchFPSFPDSSuppliersQUALITY LEADERSHIP INITIATIVE 9 Leadership PrinciplesCurrent CustomersSales &Order toService Delivery CertificationSystemQualityCustomer SatisfactionEngage All EmployeesPlanDoCheckAct Reward and Recognition Training and Feedback Partnership with Unions, Dealers and SuppliersIs Job #1 Vehicle Quality(High & Low Time-In-Service) TGW Warranty Residual Value Sales & Service Satisfaction Elimination ofData Driven Decision

8、 Making Define, Measure, Analyze, Improve, Control6-SIGMA Design for 6-Sigma Common Problem Solving Language & Tools High Quality, High Velocity Improvements in Business ResultsWasteQuality Leadership Initiative9 Leadership Principles1. Value: Quality is Job One. It is our responsibility, our job security and our future.2. Attitude: Zero Defect Mindset. Dont take it, dont make it and dont pass it on.3. Culture: A relentless daily focus on quality.4. Training: Ensuring people have the necessary s

9、kills and tools to do their jobs.5. Accountability: Effective measurement and feedback for continuous improvement - accountability and performance metrics.6. Cooperation: Help suppliers help us succeed.7. Joint Leadership Commitment: Effective Quality Leadership at all levels.8. Disciplined Execution: Changes never compromise quality.9. Enterprising Approach: The customer is ourshared concern.10 4. ISO 9001/QS-9000及ISO 14001整合系統 ISO 9001(96)/QS-9000(98)內部稽核: 2 times/yearw ISO 14001(97)內部稽核: 1 times/yearw

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