ebay_英语客服书信参考.docx

EBAY 客服模板询盘短语：If you accept, please give us your Paypal account address to issue the invoice. If you have any question, please not hesitate to let us know. We are looking forward to your order soon. Thanks.Yes we can supply the color you ask for, but the price is US$3 higher, can you accept it? If you accept just tell us your paypal email, we will issue invoice, thank you very much!(换颜色)Sorry we can't see your paypal address as email address removed per ebay policy.Can you show us as example: AAAA(at)BBBB(dot)com or you can delete the 'at' and 'dot' Waiting for your reply soon . Thanks.Normally, it takes about 15-25 working days to be delivered. If you want to send it quickly, we can send it by First class or Express. But the surcharge is below:$7 via first class about 8-10 working days.$10 via Express about 5-7 working days.If you accept, please pay to our Paypal account Goldtopflash@.Please notice us after payment. Thanks. Waiting for your news. Thanks.We have issued the invoice to you. Please check your Paypal account.Please notice us after payment. It’s important. Thanks.Hi friend, Thank you for your purchase from us. Unfortunately, the shipping address on your eBay order does not match your shipped address on paypal. Would you please confirm which is the right address? Thank you for your inquiry. If possible, shall we have your body sizes as well, eg, height, shoulder, bust sizes? We can help check if it fits or not. Thanks.Thank you for your purchase. could you tell me your favor color of the item? We will send it as soon as get your confirmation.Thank you for your purchase, could you tell me your favor color of the item. If we don't receive your reply in 3 days, we will send it randomly. Thanks. Waiting for your reply. 关闭交易：OK we will accept to cancel the transaction. But we have to pay ebay fee, would you give us a positive feedback. Please send us a message after you have it done. We will cancel the transaction as soon as we get your message, thank you very much!已发货没单号：Thanks for your message. We have arranged your shipment. The shipping information will be updated in 1 or 2 days. Normally it takes about 15-25 working days to be delivered. Any questions, please feel free to let us know. Thanks.已下订单没货Thank you for your purchase. Unfortunately, the item you ordered is out of stock now. But we will arrange the shipment in about one week. Would you mind? Waiting for your reply soon. Thanks.Best regards.Thank you for your purchase. Unfortunately, the item you ordered is out of stock now. Could you consider buy other items in our store? We can give you 5% discount. Or we can send the refund to you. Which you prefer? Waiting for your news. Thanks.Best regards.客人收到货：We are happy to hear that. If you feel good, please give us a positive feedback. Thank you very much!Best regards.We are so happy to hear that. Looking forward to the next cooperation. Thanks.拒收：OK if you finally receive the parcel can you refuse it so that it can be returned to us automatically? Please confirm then we will procee with the refund thank you very much!未送达1. 春节原因 Thanks for your message. Your item was shipped on Jan 9th, via China post air mail. Your price does not include register service. Normally, it takes about 15 to 25 working days to be delivered. And it maybe some delay for Chinese Spring Festival holiday(about 15 days). Would you mind waiting for several days? In our experience, it will arrive to you these days. Also we suggest that you can go to the local post and show them your full name to track. If you can't receive within one week, we promise to offer solution. Please feel free to contact us if there is any problem. Thanks. Best regards2. 正常原因 平邮Thanks for your message. Your item was shipped on Feb via China post air mail. Your price does not include register service. Normally, it takes about 15 to 25 working days to be delivered. Would you mind waiting for several days? Also we suggest that you can go to the local post and show them your full name to track. Please feel free to contact us if there is any problem. Thanks.3. 正常原因 挂号信Thanks for your message. Your item has been shipped via China Post registered airmail on Feb . The tracking number is XXXXXXX. You can have the information on your local Post website. Normally, the delivery time will be varied from 15 to 25 working days. Would you mind waiting for a few more days? Please feel free to contact us if there is any problem. Thanks.4. 让客户到邮局查（一个月后平邮件）Thanks for your message. Your item was shipped on Feb via China post air mail. Your price does not include register service. Normally, it takes about 18 to 25 working days to be delivered. As there is over 30 days without delivery, we suppose it may stay in the post for pick-up or lost in the post. Would you please show your full name to check with your local post first? We have some clients said their parcels lying in the post without any post notice until they checking at the post. If you can'。