矩陣式組織結構下角色衝突, 組織承諾, 離職意願關連性研究-以工業技術研究院員工為例.doc

矩陣式組織結構下角色衝突、組織承諾、離職矩陣式組織結構下角色衝突、組織承諾、離職 意願關連性研究意願關連性研究- -以工業技術研究院員工為例以工業技術研究院員工為例李經遠 李棟榮Lee Ginyuan Lee Donyon交通大學管理科學研究所新竹市大學路 1001 號摘摘 要要本研究目的在驗證矩陣式組織結構下，角色衝突、組織承諾、離職意願之 間的相互關連性以工業技術研究院員工為例，進行問卷調查，取得 251 份有 效樣本而用於樣本之統計分析方法包括信度分析、因素分析、次數分配、敘 述統計、回歸分析、T 檢定、變異數分析、Scheffe 比較法進行分析，因而取得 如下之主要實證結果：1. 矩陣式組織結構下之員工，其角色衝突對組織承諾成負向影響2. 矩陣式組織結構下之員工，其角色衝突對離職意願成正向影響3. 矩陣式組織結構下之員工，其組織承諾對離職意願成負向影響A A StudyStudy onon thethe RelationshipsRelationships amongamong RoleRole Conflict,OrganizationalConflict,Organizational CommitmentCommitment andand IntentIntent toto QuitQuit MatrixMatrix OrangnizationalOrangnizational Structure:UsingStructure:Using EmployeesEmployees fromfrom IndustrialIndustrial TechnologyTechnology ResearchResearch InstituteInstitute asas ExampleExample..ABSTRACTThe purpose of this study was to examine the relationships among role conflict, organizational commitment and intent to quit under matrix organizational structure and used employees from Industrial Technology Research Institute as examples.Making a survey of collecting 251 effective samples. The statistical methods used in samples analysis include Reliability Analysis, Factor Analysis, Frequency Distribution, Descriptive Statistics, Regression Analysis, T-test, Analysis of Variance, and Scheffe’s Comparison. Therefore, We got the major conclusions as follows：1.It appears negative influence for employees’ role conflict to organizational commitment under matrix organizational structure. 2.It appears positive influence for employees’ role conflict to intent to quit under matrix organizational structure.3.It appears negative influence for employees’ organizational commitment to intent to quit under matrix organizational structure...壹、壹、 研究源起與範疇研究源起與範疇一、矩陣式組織結構之定義一、矩陣式組織結構之定義一般的矩陣式組織結構又稱為多構面組織結構(Multidimensional Organization Structure)，其最大特點是能使一群經驗不一、背景不同，但有能力的人在極短時間內，發揮 出綜合功效(陳定國，民 86)。

國內外學者對矩陣式組織結構的研究甚多，且有很多的定義與解 釋，茲以 Daniel Robey commitment, control,disengagement,and headless.Educational Administration Quarterly,27(4),481-505Cotton,J.L.& Tuttle,J.M.(1986)，Employee Turnover：A Meta-Analysis and Review with Implications for Research.Academy of Management Journal,11(1),PP.55-70Daniel Robey & Carol A.Sales(1994)，Designing Organizations,4th ed.P.92Donna M.Randall(1987)，Commitment and the Organization:The Organization Man Revisited. Academy of Management ReviewGetzels,J.W.,Lipman,J.M.& Campbell(1968)，Educational Administration as a Social Process: Theory,Research and Practice (N.Y.:Haper & Row), P.68。

Hoy,W.K.& Miskel,C.G.(1987)， Education administration-Theory, research, and practice(3rd). New York:Random HouseJames L.Price & Charles W.Mueller(1981)，A Causal Model of Turnover for Nurse.Academy o fManagement Journal Vol.24 NO.3 PP.543-565.Kahn,R.L.et al.(1964)，Organizational Stress :Studies in role conflict and role ambiguity.New ..York:John WileyKoch,James L. and Steers,Richard M.(1976)，Job Attachment,Satisfaction and Turnover Among Public Employees.Technical Report No.6. Office of Naval Research, Univ.of Oregon。

Lee,Y.T.(1971)，Educational effect on organizational commitment in the travel industry of America: The case of hotel sales and marketing professionals.Dissertation Abstracts International,4 9/09AMarsh,R.M.& Mannari,H.(1977)，Organizational commitment and turnover：A predication study. Administrative Science Quarterly,22Michaels,C.E.and P.E.Spector（1982）”Causes of employee turnover:A test of the Mobley, Griffeth,Hand,and Meglion model.”Journel of Applied Psychology,Vol.62, P.237-240Miller,L.M., & C.L.(1979)，An evaluation of the Mobley,Horner, Hollingsworth model of e mployee turnover.Journal of Applied Psychology, P.509-517。

Mobley,W.H.,Horner,S.O.& Hollingsworth,A.T.(1978)，An Evaluation of Precursors of Hospital Employee Turnover. Journal of Applied Psychology, P.408-414Morris,J.H.& Sherman,J.D.(1981)，Generalizability of an organization commitment model. Academy of Management Journal,24(3),P.512-516Mowday,R.T.,Porter,L.W.& Steers,R.M.(1982)，Employee-Organization Linkage:The Psychology of Commitment Absenteeism, and Turnover.New York: Academic PressPorter,L.W.,Crampon,W.J.& Smith,F.J.(1976)，Organizational commitment and managerial turnover: A longitudinal study.Organizational Behavior and Human Performance,P.87-98。

Rinko,A.(1983)，Perceived role conflict and role ambiguity among board secretaries in New Jersty Public School districts.Dissertation Abstracts Ontertainal,44(3),636-A Rizzo,J.R.,House,R.J.and Litzman,S.I.(1970)，Role Conflict and Ambiguity in Complex Organizations.Administrative Science QuarterlyRobbins,S.P.(1996)，Organization Behavior Concepts,Controversies, Applications,7th ed. Englewood Cliffs ,N.J: Prentice HallSchwab,R.L.(1981)，The relationship of role conflict,role ambiguity teacher background variables and perceived burnout among teachers. Dissertation Abstracts International,(41) 9,3823-。