表达电话客户服务的英语口语范文.docx

表达客户服务的英语口语 　　客户服务 　　AHello. Can I help you 　　您好我能帮您什么 　　BI need to talk with someone about my bill. 　　是关于我的账单的问题 　　AOkay. Hold on the line. James will be with you in just a moment. 　　好的詹姆斯会来解决您的问题 　　BThanks. 　　谢谢 　　AHi, this is James in customer sevice. What can I do for you 　　您好，我是客户服务部的詹姆斯我能为您做什么 　　BHi, James. The bill I received yesterday for my home cable TV service is wrong. 　　你好，詹姆斯昨天我收到了有线电视的账单，但是账单有错误 　　AWhats your account number 　　您的账号是什么 　　B202208. 　　202208. 　　AOkay. The regular monthly charge should be $65. 　　每月的费用应该是65美元。

　　BRight. But yesterday I got a bill for $85. 　　对的，但是账单上是85美元 　　AThe cable TV company charged you an extra $20 because of your late payments for the last two months. 　　有线电视公司额外收了您20美元，是因为您前两个月的账单付晚了 　　BOh, I see. Thanks. 　　哦，是这样啊 　　吸尘器想退换或修理 　　AHi, Customer Service Desk. What can I do for you today, sir 　　您好，客户服务柜台先生，我能为您做什么 　　BGood morning. I bought this vacuum here a few months ago. It doesnt work now. Can I return it or get it fixed 　　早上好，我在几个月前买了这个吸尘器，现在它坏了。

我能退换或者修理吗 　　ADo you have your receipt with you 　　您有购买时的收据吗 　　BYes, I do. 　　我有 　　AWhen did you buy it from our store 　　您是什么时候从我们的店里买的 　　BFour months ago. 　　四个月前 　　AIm sorry. You cant return it becasue too much time has passed since you purchased it. In order to receive a refund, you must return merchandise to the store within 90 days of purchase. 　　很抱歉您不能退货了，因为距离您的购买日期已经有一段时间了如果要全额退款，您必须在购买之后90天内把商品送回店里 　　BBut the direction book says I will get one-year warranty. 　　但是说明书说保修期一年。

　　AYes, I know. After 90 days, you need to call the company that manufactured the vacuum to fix it because its still under their warranty. Their phone number should be in the direction book that came with your vacuum. 　　是的90天之后，您需要联系生产商来修理它，因为您购买的吸尘器还在厂商的保修期内他们的应该在说明书里有 　　BOkay. I understand. Ill call the Customer Sevice Office of the manufacturer. Thank you. 　　知道了我会打给生产商的客服部的 　　AYoure welcome. 　　不必客气 　　让他一会儿你打过去 　　AHello. 　　你好 　　BHi. Can I talk to Peter 　　你好。

能让Peter接吗 　　APeter is in a meeting at the moment. Can he call you back later 　　Peter正在开会让他一会儿给你打回去可以吗 　　BThats fine. 　　可以 　　ACan I have your name and phone number, please 　　能告诉我你的称呼和号码吗 　　BThis is Richard from Barton Secondary School. Im at 570-780-1245. 　　我是Barton中学的Richard我的是570 780 1245 　　AIll leave a message for him. 　　我会转告他的 　　BThank you very much. 　　非常感谢 　　AMy pleasure. 　　别客气 11。