新编旅游交际英语.doc

Unit 1 Meeting the Guests Warm-up1. Do you know the six ancient capital cities in China? Can you match them with the following pictures? 1)　　　　　　 2) 　　　　　　 3) 　　　　　　4) 　　　　　　 5) 　　　　　　 6) 　　　　　　2. How can you be sure you are meeting the right group at the airport? 3. What will you say to your guests when delivering a welcome speech?4. What elements do you think a good welcome speech might have? Part A Meeting the Tourists and Business Guests Dialogue 1 Situation: Chen Yan, a tour guide of Hangzhou CTS (Hangzhou China Travel Service Co. Ltd), meets Joe Simpson, the tour leader of an American tour group, at Xiaoshan International Airport one evening.·3·Module IUnit 1Meeting the GuestsPick-up ServiceQuestions for comprehension and discussion:★ What does Chen Yan say to Joe Simpson at first?★ How do they try to introduce themselves and greet each other?★ What does she confirm after the greeting?★ How does she greet the group?Chen Yan:　 Excuse me, are you Mr Joe Simpson from the Pacific Travel Agency?Joe Simpson:　 Yes, I am.Chen Yan:　 Great! Glad to meet you, Mr. Simpson. I’m your local guide Chen Yan. Chen is my surname.Joe Simpson:　 Hello, Miss Chen. Glad to meet you too. You can just call me Joe. We are sorry that the plane was delayed. Have you been waiting for a long time?Chen Yan:　 Not too long, around just about ten minutes. Well, you can call me Chen Yan, which is the Chinese way.Joe Simpson:　 OK, Chen Yan.Chen Yan:　 Right. Well, is everyone in your group here now?Joe Simpson:　 Yes, they are.·4·新编旅游交际英语New Interactive English for TourismChen Yan:　 There are 16 people in your group, is that right?Joe Simpson:　 Yes, exactly, including me.Chen Yan:　 Hello, good evening. Welcome to Hangzhou. Did you have a pleasant flight?Tourists:　 Yes, not too bad.Chen Yan:　 Do you have all your luggage? Shall we go straight to the hotel now? Our bus is in the parking lot. This way please.Dialogue 2Situation: Li Binhong, a tour guide of Hangzhou CITS (China International Travel Service, 杭州国际旅行社 ), meets Emily Jason, the tour leader of a Canadian group, at Xiaoshan International Airport one afternoon.Questions for comprehension and discussion:★ What does Li Binghong say to Emily Jason at first?★ Who is Li Binhong supposed to meet?★ Does she meet the right person?★ How do they introduce themselves and greet each other?★ What does she confirm after the greeting?★ What would you do to avoid picking up a wrong group if you were the guide?Li Binhong:　 Excuse me, madam, are you from Canada?Emily Jason:　 Yes, I am. Are you the tour guide from Hangzhou CITS?Li Binhong:　 Yes. I’m Li Binhong. Li is my family name, and Binhong is my first name. You may call me Binhong if you like. I also have an English name, Susan. Either of the names will do.Emily Jason:　 I’ll try your Chinese name, Binhong. Is that right?Li Binhong:　 Yes. , good. So you must be Ms Lina Woods.Emily Jason:　 Oh no, I’m sorry. Lina Woods became sick just before we left for China. Li Binhong:　 Oh, I’m sorry to hear that.Emily Jason:　 That’s all right. So I’m replacing her as the tour leader for this group. I’m Emily Jason. Nice to meet you, you can call me Emily.Li Binhong:　 Nice to meet you too, Emily.Emily Jason:　 I’m sorry we didn’t have time to tell you about the tour leader replacement. As you know, the time was really tight, and there was little time left due to ·5·Module IUnit 1Meeting the GuestsPick-up Servicethe emergency (紧急突发事件) .Li Binhong:　 Oh, don’t worry about it! I understand. It’s an emergency, isn’t it? I will let our director know the change as soon as possible.Emily Jason:　 Thank you.Li Binhong:　 You’re welcome. So is this your group?Emily Jason:　 Yes, it is. We have 12 people plus me.Li Binhong:　 Good. Hello, and good afternoon! Welcome to Hangzhou. Are you ready to leave now? Would you please follow me?Dialogue 3Situation: Jin Bing works for a textile company in China. Holding high a big name card in his hands, Jin Bing is meeting an American visitor Ken Kailer at the railway station. Questions for comprehension and discussion:★ Why does Jin Bing say Ken is an able man?★ What is Ken’s concern?★ If you were Jin Bing, what would you do then?Ken Kailer:　 Hello, I’m the one you are looking for. My name is Ken Kailer.Jin Bing:　 Oh, hi, Mr Kailer. Glad to meet you. I’m Jin Bing from Junying Textile Company (（俊英纺织品公司）) .. Jing is my surname.Ken Kailer:　 Nice to meet you too, Mr Jing. You can call me Ken, for I love “can,” haha.Jin Bing:　 OK, Ken, welcome to Hangzhou. I’m sure you are an able man because you can always make it if you do anything.Ken Kailer:　 Thanks, I hope so.Jin Bing:　 By the way, you can call me Jing Bingg as my colleagues do.Ken Kailer:　 Fine, Jing Bing. Now where are we heading?Jin Bing:　 Since you’ve just arrived, shall we first go directly to your hotel so that you can put your luggage in the room, and then go to our company to meet our general manager Mr Wang? He’s looking forward to seeing you soon. But h。