入住酒店对话内容培训.docx

入住酒店对话内容培训 入住酒店对话内容培训之相关制度和职责，Guest:Hello,Idliketocheckinplease.你好,我想入住贵酒店Hotelstaff:Certainly.CanIhavethenameplease?当然可以,能把姓名给我吗Guest:MrHaroldSmith.HaroldSmith... Guest: Hello, Id like to check in please. 你好,我想入住贵酒店 Hotel staff: Certainly. Can I have the name please? 当然可以,能把姓名给我吗Guest: Mr Harold Smith. Harold Smith先生Hotel staff: Ok, Are you checking out tomorrow?好的,您是明天退房吗Guest: Yes, I am. Thats right. 是的没错,是明天退房Hotel staff: Will you need a wake up call, sir? 先生您需要唤醒服务吗Guest: Yes please. At 6.30am. 是的,请在早上6.30唤醒我。

Hotel staff: Ok then, your room is 502 on the fifth floor. Breakfast is served between 6.30am and 9am. Enjoy your stay.好的您的房间号码是五层的502房间早餐是早晨6.30到9点祝您入住愉快Guest: Thank you.谢谢你对话2】:Guest: Good evening, I have a reservation under the name of Tomlinson.晚上好,我有预定,名字是Tomlinson. Hotelstaff: Ok Ive found it. Checking out on the 27th? 好,我找到了是27日退房吗?Guest: Thats right. 没错Hotel staff: Can I take a credit card for the deposit? 我能用您的信用卡划账押金吗Guest: Yes, sure. Also, Id like a non-smoking room please. 当然可以另外,请给我一间无烟房间。

Hotel staff: Certainly madam. Heres your key. Your room is on the 7th floor and on the left. Room 781. Check out is at 12 noon. 当然可以,女士这是您的房间钥匙您的房间在7层左侧,房间号码781退房需要在中午12点之前。