酒店《优先计划者计划》培训活动纲要.doc

XXX 大酒店TRAINING ACTIVITY OUTLINE培训活动纲要Task 任务： SPP 仕达屋优先计划者计划Code 序号： OH-SM-CS-S001Objectives 目的： At the end of this session, each trainee will be able to1. Aware of the SPP knowledge.掌握关于“仕达屋优先计划者计划”的知识2. Flexible use SPP to enroll.灵活运用“仕达屋优先计划者计划”来发展客户成为会员3. Can answer client question about the SPP.能够回答出客人提出的关于“仕达屋优无计划者计划”的问题Standard 标准： Refer to S&P参照标准与程序Resources 培训器材： Flip Chart 白板 , Handout 培训资料 .MethodTraining StepsTime培训方式培训步骤时间Introduction Show “表明从此课所能学到的内容 ( 目标 ) 10min介绍The course should be divided into two parts:Prepare on Flip 课程可分为二部份：Chart 1. Introduction of SPP准备白板 关于仕达屋优选计划的介绍。

2. Introduction about the benefit of SPP关于仕达屋优先计划的优惠情况介绍3. How to enroll member如何使客户加入 SPP50minContents 1. Explain the SPP to the trainee (refer to课程S&P).15minLecture概括讲解有关仕达屋优先计划( 根据标准与程教室式序上所提到的项目 ) 2.Explain the benefit about SPP to the15mintrainee.讲解有关仕达屋优先计划的优惠情况SPP can help catering sales associate have moreloyalty client, so every one should identifyother potential opportunities, and follow up.仕达屋优先计划可以帮助每位宴会销售人员获得更多的忠诚客户， 所以应注意到其它可行的潜在客户，并负责跟进Explain each steps of communicate(objectives), and present some demonstrationduring the explaining.讲解有关沟通的每一步骤( 目标 ) ，并做相关演式。

20minRoll Play角色扮演According to the explanation, each trainee practices as a staff to enroll a potential client. Remember to present the SPP benefits.根据上述讲解，每位学员练习发展一名潜在客户成为我们的仕达屋优先计划者计划的会员，并注意在练习过程中运用优惠政策Give critique after each practice.在每个练习之后进行评估10minSummary总结 1. Ask question and have participant explain.提问，并请回答者解讲其内容2. Summarize the point of this session.总结此次课程要点Total: 60min。