（流程管理）业绩管理流程.doc

2003/1/28To: Key managersCC: Mr. 林Re关于: Performance Management Program业绩管理计划Starting from 2003, Cofeed China plan to try Performance Management Program in this fiscal year. To let you understand this program more clearly, I would like briefly explaining the whole program as follows: 2003年始，科菲特中国执行PMP业绩管理计划，现将管理程序简要解释如下，以便部门理事清晰理解程序，详细制订计划：1) Program Objective该计划的目标 (attachment 1附件一)2) Program process 该计划的程序(attachment 2附件二)3) Phase I该计划的第一阶段 – Performance Management Planning 业绩目标的制订( attachment 3附件三)-Example Performance Management Planning Form 业绩管理计划表样例(attachment 4附件四)4) S.M.A.R.T goal. 设立目标的Ｓ.M.A.R.T原则(attachment 5附件五)请将完成的中英文业绩管理计划交至公司人事部归档。

Thanks for your support! 谢谢支持! Attachment 1附件一Program Objectives业绩管理计划目标Support cofeed China business as it continuous to grow by: 通过达到如下目标来支持科菲特公司不断发展的业务:1. Ensures that you understand where the Company is heading ( common understanding)确保你理解公司的经营方向　（就公司的目标达成共识）2. Ensures that you understand exactly what the organization expects from you and how your goal contribute to our overall success ( Clear expectation )明确了解公司对你的期望以及你个人业绩目标的完成对企业的贡献（明确期望）3. Helps you to understand the skills you need to deliver on the organization’s expectations, as well as how to build those skills ( increased capabilities)帮助你理解完成业绩目标你需要掌握的知识与技能以及如何获得这些知识与技能（能力提高）4. Ensures that you feel your efforts here are worth it through rewards and opportunities that are meaningful to you ( commitment)使你的付出得到相应回报－奖励或获得对你有意义的机会。

认同）Attachment 2 附件二 -1Progress process业绩管理计划的程序COFEED China implements performance management as a continuous cycle that includes four phases:科菲特公司业绩管理计划通过以下四个阶段组成的循环连续进行，以一个财政年度为一个周期，周而复始Phase One 第一阶段: Performance Planning业绩目标制订At the beginning of the performance period, performance expectations are established according to job descriptions and agreed to as part of the planning process　在流程初期，根据工作描述制订业绩目标并就业绩期望达成共识Phase Two第二阶段: Coaching and Feedback反馈与指导The employee works to accomplish the performance expectations that have been established . the manager observes performance , and gives feedback and coaching for continuous improvement在员工努力完成制订的业绩目标的过程中，其主管观察其业绩，不断给予反馈及相应指导，以帮助员工不断提高。

Phase Three第三阶段: Performance Review业绩评估The employee offers and receives feedback about his or her performance compared to the plan that was established根据预先确定的业绩目标对员工进行评估Phase Four 第四阶段: Rewards奖励Based on the performance review, the company determines rewards for the employee that are both meaningful to the employee and appropriate for the level of performance demonstrated.基于业绩评估的结果，公司决定对员工进行适当的褒奖Attachment 2 附件二 -2The following graphic illustrates the four phases of the Performance Management Process.以下图示出业绩管理程序的四个阶段。

Attachment 3 附件三 -1Phase I该计划的第一阶段 – Performance Management Planning 业绩目标的制订There are four components to the performance plan.( See Example Performance Management Planning Form)业绩目标计划包含四个组成部分（见附件业绩管理计划样例）I)Daily Job Responsibilities日常工作职责II)Success Measures成功标准III) Performance Goals业绩目标IV)Personal Development Goals个人自我提高的目标I) Daily Job Responsibilities日常工作职责Normal , day-to-day tasks that you are responsible for executing effectively指你日常须负责的工作II) Performance Goals业绩目标Performance goals refer to What you do or the results you are expected to achieve业绩目标指期望你去做或取得的结果May describe可以是:- Achievement of business results业务目标的完成- Achievement from innovative or “ exceptional” efforts通过革新／变革所取得的成果- Measurable milestones toward completing special or long-term projects长期项目的阶段性成果- Some combination of the above以上方面的组合Your performance plan will include three to five Performance Goals　一般业绩目标包含３到５个目标。

III) Success Measure 成功标准The measurable that show your success by performance expectations 衡量业绩期望下是否成功Ⅳ）Personal Development Goals个人自我提高的目标Personal Development goals focus on what you need to develop to be more effective in you job.Examples of personal development goals may be to enhance your presentation skills by attending a university course , or to learn another language to increase your ability to contribute to the organization个人自我提高的目标主要指为使工作更高效你应努力提高的方面比如通过大学课程提高演讲能力，或增学一门语言等Attachment 4 附件四 -1COFEED PERFORMANCE MANAGEMENT PROGRAM FORMCOFEED 业 绩 管 理 计 划 表 格 Employee Name姓名:Job Title职务:Date of 1st Progress Check第一次进展检查日期:Manager Name主管姓名:Department所属部门:Date of 2nd Progress Check第二次进展检查日期:Date of Planning Meeting业绩计划制定日:Country国家:Date of Final Review最终评估日期:SECTION I 第一部分 Daily Job Responsibilities日 常 工 作 职 责 Job description工作描述:Action Plan行动计划:Rating分值1 2 3 4 5□ □ □ □ □Weight比例: %1 2 3 4 5□ □ □ □ □Weight比例: %1 2 3 4 5□ □ □ □ □Weight比例： %1 2 3 4 5□ □ □ □ □Weight比例： 。