涉外英语导游综合教程教学课件作者尚志芹chapter6.ppt

Chapter 6 Dining in China,Unit 1 Business with the Restaurant 餐饮服务 Unit 2 At the Restaurant 饭店用餐,返回,Unit 1 Business with the Restaurant 餐饮服务,Training tips 训练提示 导游员在安排团队正餐前要提前落实本团用餐的细节，掌握午、晚餐的用餐地点、时间、人数、标准、形式、特殊要求等如果客人中有少数民族，应尊重其民族信仰，对饮食有特殊要求者，应安排特色用餐在引导客人进入餐厅前导游员应向旅游者大致介绍前往就餐酒店的区域位置、服务水平和饭菜特色，使旅游者在用餐之前先吃一颗“定心丸”用餐前导游员要告知客人餐标所含酒水范围以及自理项目，不可含糊其词，在不提前告知的情况下收取旅游者费用用餐过程中，导游员要巡视旅游团用餐情况，解答客人在用餐中提出的问题，监督、检查餐厅是否按标准提供服务并解决出现的问题下一页,返回,Unit 1 Business with the Restaurant 餐饮服务,当菜全部上齐后，地陪应合理掌握时间，留给客人充裕的饭后放松时间，通知旅游者集合的时间和地点。

用餐后，导游应主动严格按实际用餐人数、标准、饮用酒水数量如实填写《餐饮费用结算单》，并根据旅行社规定与餐厅结账 对中文导游来讲，在宴会开始前应介绍宴会的时间、地点等具体安排，协助饭店排定席次，即同一餐桌上的席位高低，引领旅游者入座中式宴会排列席次的原则是：① 面门为上，即主人面对餐厅正门有多位主人时，双方可交叉排列，离主位越近地位越尊② 主宾居右，即主宾在主位（第一主位）右侧③ 好事成双，即每张餐桌人数为双数，吉庆宴会尤其如此④ 各桌同向，即每张餐桌的排位均大体相似宴会结束前应重申次日活动安排及有关注意事项上一页,下一页,返回,Unit 1 Business with the Restaurant 餐饮服务,Extension Knowledge 知识链接 （1）There are four major Chinese cuisines, which includes Shandong cuisine,Sichuan cuisine, Canton Cuisine, and Jiangsu Cuisine. Here is an introduction of them.,上一页,下一页,返回,Unit 1 Business with the Restaurant 餐饮服务,Guangdong cuisine, which tasting clean, light, crisp and fresh, is familiar to Westerners but unique among the Chinese cuisines. Its raw materials, cooking methods, and flavorings all differ from the other cuisines. The dietetic culture of Guangdong has retained many eating habits and customs of the ancient people, such as eating snakes. In short, to the people of Guangdong, everything that walks, crawls, flies, or swims is edible. Many of these strange foods no longer appeal to today’s refined tastes, and some have been eliminated out of respect for the eating habits of people in other areas,but some strange foods still remain.,上一页,下一页,返回,Unit 1 Business with the Restaurant 餐饮服务,Sichuan has high humidity and many rainy or overcast days. To help reduce internal dampness, hot pepper was used frequently in dishes, and hot dishes became the norm in Sichuan cuisine. Sichuan produces abundant domestic animals, poultry, and freshwater fish and crayfish. Sichuan cuisine is well known for cooking fish. Shandong Cuisine is known for its excellent seafood dishes and delicious soup. Consisting of Jinan cuisine and Jiaodong cuisine, Shandong cuisine, clean, pure and not greasy, is characterized by its emphasis on aroma, freshness, crispness and tenderness.,上一页,下一页,返回,Unit 1 Business with the Restaurant 餐饮服务,Shallots and garlic are frequently used as seasonings so Shandong dishes taste pungent. Soups are given much emphasis in Shandong cuisine. Thin soups are clear and fresh while creamy soups are thick and taste strong. Chefs are good at using onions and seasonings. Jiangsu Cuisine, also called Huaiyang Cuisine, is popular in the lower reaches of the Yangtze River. Using fish as the main ingredients, it stresses their freshness. Its carving techniques are delicate, of which the melon carving technique is especially well known. Cooking techniques consist of stewing, braising, roasting, and simmering.,上一页,下一页,返回,Unit 1 Business with the Restaurant 餐饮服务,The flavor of Jiangsu cuisine is light, fresh and sweet and its presentation is delicately elegant. （2）中餐礼仪，是中华饮食文化的重要组成部分。

学习中餐礼仪，主要需注意掌握用餐方式、时间地点的选择、菜单安排、席位排列、餐具使用、用餐举止等六个方面的规则和技巧中餐的上菜顺序，一般讲究:先凉后热，先炒后烧，咸鲜清淡的先上，甜的味浓味厚的后上，最后是饭菜 The table manners of the Chinese food are an important part of the Chinese diet culture.,上一页,下一页,返回,Unit 1 Business with the Restaurant 餐饮服务,To learn it, you should pay attention to the following six rules and skills: the way of dining, the choice of time and place, the arrangement of menu and seats, the usage of dinner set and the etiquette of dinning. The order of serving Chinese dishes is fastidious about such rules: cold dishes are provided before hot ones; the fried before the braised; the salty food with light fresh taste before the sweet one with rich strong flavor; and the last part is appetizing dishes with cooked rice.,上一页,返回,Unit 2 At the Restaurant 饭店用餐,Scene 1 A: Waitress B: Tour leader A: Good evening, sir. B: Good evening. I’m the guide of this group. A: Glad to meet you. B: One of us is diabetic.(糖尿病) A: Pardon? B: A diabetic is a person who suffers from diabetes. A: Oh, I see. He shouldn’t take any food that contains sugar. B: That’s right. But it’s a lady, not a gentleman.,下一页,返回,Unit 2 At the Restaurant 饭店用餐,A: All right, we will provide her with separate food. (我们会单独为她提供食物) B: That’s very kind of you. Then there’s a gentleman who’s allergic to(对……过敏的) MSG (味精). A: What’s MSG? B: Gourmets powder. A: That’s easy. We will provide him with separate food, too. B: One more thing, four people in the group are vegetarians. (素食者) A: OK. We will arrange them at separate table.,上一页,下一页,返回,Unit 2 At the Restaurant 饭店用餐,B: Thank you very much. By the way, if any one of them asks for extra food or drinks, don’t ask him to pay in cash. I will sign the bill and pay before we leave. A: Actually drinks are not included in the bill. It is complimentary. B: That’s fine. Scene2: A: Mr. Wang B: M。