写作9：-投诉申告信.课件.ppt

写作专题9Aletterofcomplaint投诉信ALetterofComplaint 内容投诉信通常包括：说明投诉的原因并表示遗憾;实事求是地阐述问题发生的经过，切忌夸大其词;指出问题引起的后果;提出批评及处理意见，或敦促对方采取措施，或提出所希望的赔偿以及补救方式 语气投诉信时语气要冷静、郑重、克制，不必过于礼貌但也要就事论事，不能进行人身攻击同时，在描述问题时尽量采用被动句式，使描述更加客观合理 策略投诉信的写作策略Writingprocedure：说明投诉问题一描述具体情况一期待解决方案plaintun.常用语块1.抱怨_2.表达不满_3.忍受_4.对满意_5.糟糕的服务_6.采取措施_7.解决问题_8.预防发生_poorbadservicecomplainaboutconvey/expressonesdissatisfactionaboutputupwith/beartoleratebecontent/satisfiedpleasedfulfilledwithtakemeasuresstepsactiontodosthdealwith/solvetheproblempreventstopprohibitfromhappening9.调查此次事件_10.以粗鲁的方式_11.向道歉_12.出乎意料_13.不用说_14.尽快_15.把某事牢记在心_16.更糟糕的是_17.让人失望的是_inarudemannerinanimpolitemannerinvestigate/lookintothematter/incidentmakeanapologyto/apologizeto(be)outofonesexpectationneedlesstosayletaloneassoonaspossiblekeepbearsth.inmindwhatsworseworsestilltomakemattersworsetoonesdisappointment18.全额退款_19.出毛病_20.推迟交货_21.反复，再三_22.旅行社_delayindelivering;delaydeliveryThereissomethingwrongwith;gowrongoverandoveragain;againandagainatravelagencyafullrefund套用句式1. 我今天写信是投诉关于2.这几年我对你们的服务都很满意，但是我写信是表达关于的不满。

Ihavebeencontent/satisfiedwithyourservicefortheseyearsbutIamwritingtoexpressconveymydissatisfactionaboutIamwritingtoyoutocomplainaboutIamwritingtoyouwiththepurposeofcomplainingabout3.我对不满意有一些主要原因首先，更糟糕的是，最后，4.4.我真诚地希望你能认真调查这件事情，以及采取恰当我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生的措施防止类似事件再次发生TherearesomemainreasonswhyIamnotcontentwithAtfirst,Whatsworse,Eventually,Isincerelyhopethatyouwilllookintothematterseriouslyandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.Itismysincerehopethatyouwillinvestigatetheincidentseriouslyandeffectivemeasuresshouldbetakentopreventsuchanincidenthappeningagain.5.5.我要求他当面向我道歉。

我要求他当面向我道歉6.6.你若能尽快采取措施处理这个问题，我将感激不尽你若能尽快采取措施处理这个问题，我将感激不尽Idemandthathe(should)makeanapologytomefacetoface.Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemassoonaspossible.投诉信开头/结尾常用句式和套话1. 投诉信开头常用句式和套话：Iamwritingtocomplain/makeacomplaintabout/that.Iamwritingtoexpressmydissatisfaction/disappointmentabout.Iammostreluctant（不情愿的）tocomplain/Ifeelbadtotroubleyou,butIamafraidIhavetomakeacomplaintabout.Iwishtodrawyourattentiontotheproblem/fault.thatIbought.投诉信开头/结尾常用句式和套话2.投诉信结尾常用句式和套话： Ireallyhopeyouwilltakemycomplainsseriouslyand. Iwouldappreciateitverymuchonconditionthatyouwillgiveimmediateattentiontothismatter. Iwouldliketohavethismattersettledbytheendof. Franklyspeaking,Iamnotpreparedtoputupwiththesituationanymore. Imusthaveyoufullyunderstandthatwithoutasatisfyingsolution,Iwillreservemyrighttotakelegalaction.模版参考：投诉信Dear_,Iam_.IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout.Thereasonsformydissatisfactionareasfollows.（总总体介绍绍）.Inthefirstplace,_.Inaddition,_.Underthesecircumstances,Ifindit_（感觉觉）to_（抱怨的方面给给你带带来的后果）.Iappreciateitverymuchifyoucould_,preferably_,andIwouldliketohavethismattersettledby_（最后期限）.ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.落款ASample:产品投诉 Theearphonesarecomfortablebutitisapitythatthewireisalittletooshort.ItworkedwelluntillastweekwhentheLCDjustrefusedtodisplayanythingfromtimetotimeandIfailedtosetthecolorsanymore.ItusedsomuchenergythatIhadtoconstantlychangebatteriesandcouldnotplaymusicdownloadedfromtheInternetrecently.Inaddition,yourshopassistantwasveryrudewhenIaskedtoexchangeforanotheronetwodaysago.Iwouldlikeyourcompanytoexchangetheproductandmakeanapologytome.Practice1:习作修改(做短文改错，背经典范文)DearSir,ImwritingtoexpressmydissatisfactionaboutthemobilephoneofDephone-S250Iboughtin20thApr.2015atTeemall.Tendaysbeforethat,itdidntringorsenttextmessages.ThenItookthemtotheseller,butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthforanewone.LaterIwenttotherepairman.onaftersenditmonthsHesaidsinceitwasanewmodelinChina,itwasimpossiblytofixitwithouttherightspareparts.Iwassodesperateonhearthat.WhatcanIwaitthatlong?Therefore,Isincerelyhopeyoucansendtomeanewoneofsamemodel.Iwouldgreatlyappreciateitifyoucouldtakemeasurestosolvetheproblemassoonaspossible.Sincerelyyours,BuManyiimpossiblehearingHowthePractice2:TopicSentenceTranslation1)我写信是要投诉你们餐厅服务差。

Iamwritingtocomplainaboutthepoorserviceinyourrestaurant.2)我写信是要投诉你们公司产品质量差,并要求你们尽快解决问题Iamwritingtocomplainaboutthepoorqualityoftheproductsofyourcompanyandaskforsolutionstotheproblemassoonaspossible.Practice2:TopicSentenceTranslation3)他是个非常没有耐心的人，根本不愿意回到我的问题Heisamanlackinginenoughpatienceandisunwillingtoanswermyquestionsatall.4)我写信是告诉你们我不满意在你网站上购买的鞋子IamwritingtoinformyouthatIamnotsatisfiedwiththeshoes(whichwas)boughtonyourwebsite.请根据括号给出的中文提示填空DearSir/Madam，IhavejustreturnedfromtheEnglishSummerCampatyourSchoolofLanguage,andImwritingtoexpressmyunhappinesswithyourprogram.ItookpartintheprograminordertoimprovemyEnglishbut(1)_(使我失望的是),thereweretoomanystudentsinaclass,inwhichcasestudentswerenotabletopractisealot.Moreover,(2)_(课程内容简单,话题不够新颖)sothatstudentsinterestinEnglishcouldnotbearoused.tomydisappointmentPractice3:PassageCompletionthecoursewassimpleandthetopicswerenotfreshenough(3)_(更为糟糕的是),nolunchwasprovidedandthereforeIhadtogotothenearestrestaurant,whichwas30。