关于退货的商务英语情景对话：.docx

　　关于退货的商务英语情景对话：　　关于退货的商务英语情景对话： 　A: Excuse me... 　B: Yes, sir. How may I be of service? 　A: I would like to return this item... Are refunds allowed? 　B: Certainly. The customer is always right, we are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services? 　A: No, no... It was just the wrong size. 　B: Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate size. 　A: No. I would rather just return it. 　B: Sure, no problem. Do you happen to have the receipt? 　A: Yeah, right here. 　B: Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with? 　A: No, thank you. 　B: Youre welcome. Have a nice day! 　打扰一下... 　是的,先生,需要什么服务吗? 　我想把这个东西推掉...可以退款吗? 　当然可以.顾客总是对的,我们随时为您服务.为什么要退掉?您对我们的产品和服务有什么问题吗? 　不,不是的...只是大小不合适. 　那你想调换一下还是要退款?我想我能帮你找到合适的尺寸. 　不用了.我还是想退掉. 　当然可以,没问题.你带收据了吗? 　带了,在这儿... 　好的,请等一下.给您,请在这里签字.这是你的退款.还有什么需要我帮忙的? 　没有了,谢谢你. 　别客气.祝你一天都开心! 　refund:a sum of money that is paid back to you, especially because you paid too much or because you returned goods to a shop/store 退款;返还款;偿还金额 　a tax refund 税金退款 　to claim/demand/receive a refund 要求/接受退款 　If there is a delay of 12 hours or more, you will receive a full refund of the price of your trip. 如果耽搁达到或超过 12 小时,你会得到旅费全额退款. 　as opposed to:used to make a contrast between two things (表示对比)而,相对于 　200 attended, as opposed to 300 the previous year. 出席的有 200 人,而前一年是 300 人. 　This exercise develops suppleness as opposed to(= rather than)strength. 这项锻炼不是增强力量,而是增强韧性的. 　receipt:a piece of paper that shows that goods or services have been paid for 收据;收条 countable ~ (for sth) 　Can I have a receipt, please? 请给我开个收据,好吗? 　to make out(= write)a receipt 写收据 　想要学习更多的商务英语情景对话，可以关注洛基英语官网每天的资料更新哦。

当然，如果你基础比较好的.话自学也会更快见效，如果你的基础不算好，我建议你可以参加洛基英语培训课程，现在还有免费课福利哦 　A：能告诉我什么原因吗? 　B：对不起，我示能随意泄露情报 　4、 　A： Wed like a chance to bid on this business. 　B： Well be taking quotations next month . 　A： Will you let us have the specifications ? 　B： Sure ，just drop in my office some time and pick them up . 　A：我们希望能有机会投标这笔生意 　B：我们将在下个月接受报价 　A：规格说明书可以给我们吗 　B：没问题，什么时候到我办公室来拿都可以 　5、 　A： Can you tell me why our bid was not accepted? 　B： I think you were a little too high on some of the items . 　A： On which ones ? 　B： Youre perfectly welcome to inspect the winning bid . 　A：请告诉我为什么我们没有得标好吗? 　B：我想你们有几个项目的价格高了一点。

　A：哪几个品目呢， 　B：我们很欢迎你来查阅得标者 　6、 　A： I have a question about this quotation you submitted . 　B： What is it ? 　A： The third item has been omitted . 　B： Oh ，yes .we dont carry that item anymore . 　A：你提出的报价我有问题 　B：什么呢? 　A：第三项目漏掉了 　B：哦，是的，那一项目我们不再卖了 【商务英语情景对话：退货】 5 / 5。